Could Have Been Rated MUCH Higher
10/06/2017 rhs88grad, Grand Terrace, California
We chose the 'apartment' because the staff said it had two queens, a sleeper sofa, an ottoman that could be converted into a twin bed, and a euro lounger. In reality, there were two FULL size beds, a... more
We chose the 'apartment' because the staff said it had two queens, a sleeper sofa, an ottoman that could be converted into a twin bed, and a euro lounger. In reality, there were two FULL size beds, a sleeper sofa with a 'mattress' that was torn and stained (and no sheets in the unit), and the ottoman's mattress was unusable. In addition to the inadequate sleep space, the AC was not working well and had not been turned on so the unit was hovering around 90 degrees when we entered. The idea of having an apartment at this location is a good one .. in theory. When we reported the issues with the AC and sleeping arrangements, the staff was apologetic but made no efforts to offer a solution or a discount. The breakfast at the restaurant next door was outstanding! less