Not the best of "Best Western"
Made reservation at another Best Western for this one. Quoted price would be $116. for the night and it would be discounted 10% as I'm a BW rewards member. Additionally was told at check in to tell th... more
Made reservation at another Best Western for this one. Quoted price would be $116. for the night and it would be discounted 10% as I'm a BW rewards member. Additionally was told at check in to tell them I am a BW rewards member and I'd get the discount as well as credit for a free nights stay at my next over night as BW had a program of stay 2 nights get one free. Upon check in I was told the price would be $140. When I asked why was told the original price of $116 included my 10% discount and there would be a $20 fee for my pet. The last BW charged $9 for the pet...why the difference? Should be the same at all BW, rather it's $9 or $20, When I asked how to ensure I received credit for my free nights stay I was told to go to the BW rewards web site and it should be credited, they thought. Well to me BW staff should have been able to tell me that. less
denise b, General Manager at Best Western Foothills Inn, responded to this review
On behalf of our entire team, I would like to apologize for not meeting your expectations. We strive every day to provide superior customer service. I apologize we were not able to do that for you. We use the feedback to implement improvements to ensure we provide a better experience in the future.
The rate did reflect your membership discount, all BW properties are individually owned and operated so pet fees will vary from property to property. Due to the amount of extra cleaning it takes in a pet room, the fee is to cover those additional cost.
Since points and free night stays are submitted to Best Western Rewards to be processed, the on property staff would not be able to determine your rewards point status and that is why they referred to the website to check on your account.
If I can be of assistance in the future, please don’t hesitate to contact me.