Wish it could be 5-star, but...
10/10/2018 Dwight K, Middleburg, Florida
We stayed at this location before flying out of the Flint-Bishop airport the next morning. The hotel is very close to the airport, but the airport is so small there's no airport noise to worry about ... more
We stayed at this location before flying out of the Flint-Bishop airport the next morning. The hotel is very close to the airport, but the airport is so small there's no airport noise to worry about - the highway side rooms are a little noisy though. The property is very nice, was recently renovated, and has lots of nice amenities. The room was very comfortable and well-appointed, the bed was fine, and the service was great. The breakfast was typical free breakfast food, but was kept hot and continuously refilled by a hard-working, pleasant server (Kayla should get a raise for her service).
Everything about the hotel was great and 5-star worthy, until the shower. My wife took her shower after breakfast, and I heard her grumbling, then eventually yelling. The water temperature fluctuated so much that it went from very cold to scalding hot without touching the faucet. At one point she had to jump out of the shower to keep from being burned. I waited a half hour, then took my shower - same experience. I set it at a comfortable temperature, then it would all the sudden go very cold, then very, very hot.
We stay at hotels for two reasons - to sleep, and to get a shower in the morning. This hotel failed miserably at the shower.
I told the front desk worker, who appeared to try to adjust my rate, until she realized I booked through an online service.
I can't recommend a hotel, even as nice as this one is, when pain is part of the stay. Too bad... less
TraciW179, Front Office Manager at Best Western Plus Flint Airport Inn & Suites, responded to this review
Thank you for taking the time to leave a review of your recent stay with us. Please accept our sincere apology, not getting a steady, warm and refreshing shower is not acceptable. We hope that we will can have the opportunity to make your next accommodation needs a true 5-star stay. Rest assured that we have fully investigated and repaired any plumbing issue.