I don't know how TripAdvisor reviews could have given this 4 stars!
11/03/2017 Candice A, St. Pete Beach, United States
First of all, I will say that the room is clean and the bed is comfortable. But this is like the old motor inns, where there is no elevator to the 2nd floor, it's really DINGY outside...like a 2 star ... more
First of all, I will say that the room is clean and the bed is comfortable. But this is like the old motor inns, where there is no elevator to the 2nd floor, it's really DINGY outside...like a 2 star outside. The heater in the room is not working, with the thermostat or control on the window unit, THE POOL IS CLOSED AND UNDER CONSTRUCTION (I felt sorry for a family checking in; it was obvious the kids wanted to swim...and just for what it's worth, the last BW Plus we stayed at, in Flatonia, TX, the pool was ice cold (in March). Paid $69. for this room...wish we would have gone elsewhere. less
GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for your feedback. On behalf of the entire staff I would like to apologize for not meeting your expectations. Your feedback is important to us as we will use it to make improvements. We are in the process of renovation which also includes our pool area. I have spoken to the maintenance supervisor and the issue with the air conditioning has been resolved. Guest satisfaction is our number one priority and I am sorry that we dropped the ball during your stay. I do hope you give us another chance as soon the outside and inside will be like brand new. Please reach out to me if you have any other questions or concerns.
Assistant General Manager