Certificate of Excellence? How?
29/09/2016 barbaragwen270, Sebastian, Florida
This place was not up to Best Western standards. Perhaps they feel since they got their certificate of excellence in 2015 they no longer had to try to provide a decent stay for people. All the furnitu... more
This place was not up to Best Western standards. Perhaps they feel since they got their certificate of excellence in 2015 they no longer had to try to provide a decent stay for people. All the furniture in our room was dusty and the counters in the bath were not clean. The carpets needed to be cleaned along the walls. The entire place could have used a good vacuuming. The breakfast area was the worst we saw in our 30 day vacation. With over 30 minutes left for the breakfast time, there was one hard, dried up biscuit in the pan. The bananas were all bruised and soft, the decaf coffee was ice cold, what was left of the sausage was also dried up and hard. The entire breakfast area was a disgrace and just plain filthy. The tables had not been cleaned and were littered with papers, food, and crumbs. The floors were disgusting with food spilled all over. Even the counters had spilled food running down the fronts. When I checked out I told the desk clerk that they should be ashamed to have a public room look like their breakfast area did, and it wasn't up to BW standards. Her reply was that she was going to tell the hostess. I replied to her that had I been in management the hostess would have been looking for other work. This is the third BW that we stayed in on our trip, and two of the three weren't all that good, and this one was just disgusting. Having places like this is a great way to lose long time customers. less
GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.