I stayed here in 1st May - 3rd May 2015 for a bank holiday get away with my girlfriend. On arrival the staff were very friendly, helpful and welcoming, We had no problem checking in and out and bags were carried to our rooms for us. The room itself was a moderate size, with a fairly comfortable bed. For the price we paid (£260 for two nights), I would of expected a bit more. The food here is absolutely beautiful and I couldn't fault a thing, Breakfast and dinner. The bar is nice but very expensive, £4 a pint (cheaper to drink in the city centre). Overall I would say great staff, great food but I wouldn't stay here again as I think it's a bit over priced and there are cheaper options better situated around Liverpool.
P.S I would 100% return to Liverpool, A beautiful, Historic city. I would advise the Indian restaurant on the Albert Dock. Absolutely Fantastic. less