14/06/2017 donaldmJ4838UD, , Texas, United States
Outside, this motel is modern, well-kept. The rooms are a completely different story. Crowded, outdated, dark, with no good private dressing area besides the tiny floor space in the room where the t... more
Outside, this motel is modern, well-kept. The rooms are a completely different story. Crowded, outdated, dark, with no good private dressing area besides the tiny floor space in the room where the toilet and tub are. No hook to hang your clothes on. Roll away bed smelled like cigarette smoke and the one they exchanged it for was still stale smelling. Very thin mattress with springs that you could feel. very badly needs updating and more room! They charged extra for 2 grandchildren because they are over 12. They charged extra for the pitiful roll away bed. Other motels offered one complimentary and didn't charge extra for children. less
GitaPatel2015, General Manager at Best Western Fayetteville Inn, responded to this review
Thank you for your review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your
expectations. Your satisfaction is important to us and we will be using the feedback
you gave us to implement improvements to ensure we offer a better experience for
guests in the future.
Unfortunately, we do charge for children over the age of 12 years old and we do
charge a minimal fee for our rollaways. I apologize this was not made clear when
you called for our rates.
I sympathize with your privacy issue. However, our hotel is an older hotel. It was
built during a time when the main area for any privacy was the bathroom without
extra spacing available for additional privacy areas.
I hope that you will consider staying with us again so that we can have another
chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at
Gita Patel GM
Best Western Fayetteville Inn