Could be worse
29/11/2017 Erin P, Chagrin Falls
This is a budget hotel so don't expect the Ritz Carlton. I hear that it was recently renovated and it looked comfortable. Rooms were clean. Elevators were down so everyone had to use the stairs. That ... more
This is a budget hotel so don't expect the Ritz Carlton. I hear that it was recently renovated and it looked comfortable. Rooms were clean. Elevators were down so everyone had to use the stairs. That made me feel a little uncomfortable as there were some sketchy characters sharing the hotel. I advise not showing up at the 11th hour for breakfast! I showed up 25 minutes to closing and all the food was gone and coffee carafes were empty. I asked for a few basic continental breakfast foods and the woman running the area was very put off by accommodating me. She made me feel that I was a pest and unwelcome. Overall, staying positive it could've been worse. less
GitaPatel2015, General Manager at Best Western Fayetteville Inn, responded to this review
Thank you for your review of your recent stay at our property on Thanksgiving.
On behalf of our entire team, I would like to apologize for not meeting your expectations. We work hard to provide exceptional service for our guests and are sad to hear of your problems during your stay. However, per our phone conversation, our hotel does not have elevators and the entrances to our rooms are all outside.
As for breakfast, we do our best to make sure everything is well stocked for each guest. There are times, especially on holidays or when we are short-handed, that we fail to do this. We are sorry that this was the case during your stay.
I hope that you will consider staying with us again so that we may have another opportunity to provide you with exceptional service.