Unbelievable
The clerk as I checked in was rude. The room door wasn't working but she blamed me. Even though another guest had the same problem. She used the master key to open my door but told me to come back the... more
The clerk as I checked in was rude. The room door wasn't working but she blamed me. Even though another guest had the same problem. She used the master key to open my door but told me to come back the next day. I had to tell her to get me a different room & to open the original door so o could get my bags.
Housekeeping entered my room & totally ignored my "Do not Disturb" sign on my door.
Totally unacceptable. less
, General Manager at Best Western Fayetteville Inn, responded to this review
We were sorry to hear of your bad experience during your stay.
Our housekeepers never enter a room with a "DO NOT DISTURB" sign on the door. However, there are times when a sign may blow off a door due to winds in our area.
We apologize for the circumstances concerning your door lock. Our maintenance department was made aware of the problem and the issue has been resolved.
We hope you will give us the opportunity to provide you with the great service every guest deserves if you are in our area in the future.
Sincerely,
Gita Patel