Pet Policy Needs to be Advertised
19/10/2017 robinsp1429, Biloxi, Mississippi
We made reservations at this hotel because is was pet friendly. We planned on staying 3 nights and visiting the area distilleries, I called before arriving to let them know I was travelling with a p... more
We made reservations at this hotel because is was pet friendly. We planned on staying 3 nights and visiting the area distilleries, I called before arriving to let them know I was travelling with a pet and would need a pet friendly room. When I checked in I was told I could not leave my pet in a kennel in the room alone. I don't have a problem with that being their policy but I checked on their web site and it says nothing about this. When I called before arriving they said nothing about this. I called 3 other hotels in the area and they all said we could leave our pet in a kennel in the room unattended. The employee was very nice and I understand any business protecting their property. I just think they need to publish their pet policy so that travelers are aware before they drive for hours. They did agree to let me check out early and refunded my money. less
GitaPatel2015, General Manager at Best Western Fayetteville Inn, responded to this review
Thank you for taking time to provide a review of your stay with Best Western Fayetteville Inn. We use these reviews to better our service for our guests.
I would like to apologize for the confusion concerning our pet policy. It is our policy that pets are not left unattended but only if they are NOT in a kennel. Because of your review, we have found we need to update our Pet Agreement for better clarity.
I hope that if you are ever in our area in the future you will allow us to accommodate you so we may provide you with exceptional service.