One unprofessional member of staff ruined the stay.
We stayed here as it's only a short walk to the Spa Centre. Upon arrival, we were greeted and checked in with ease and given brief directions to our room (no mention of breakfast or check out times though). Our room was comfortable enough, but the bathroom looked very tired, and upon closer inspection I found a number of short black hairs - in the bath, on the toilet, on the floor, and a couple on the duvet. It was also obvious that the shower tiles hadn't been properly cleaned as there was dried soap on them. The carpets in the hotel all need to be ripped up so that the floorboards can be properly screwed down, any time anyone walked anywhere, we could hear it. We could also hear conversations from the restaurant very clearly, and were rudely awoken when the staff were setting up for breakfast very noisily. The was also no soundproofing against the sound from people walking past in the corridor.The duvet was not big enough for the bed... barely reaching the edges even when we weren't in it. Sufficed to say - I got less than 4 hours of sleep. Although part of this may be down to the fracas I witnessed in reception: We arrived back at the hotel just after 22:00 and decided to have a drink in the bar before bed. The bar wasn't exactly inviting - no one serving and a big old pricing list sat right there on the top. After looking around for someone, the other couple who were there suggested I try reception to see if someone was serving. Upon reaching reception I found the receptionist was attempting to deal with a restaurant complaint. I waited patiently for the issue to be resolved - something which should have taken 2 minutes tops, but 15 mins later I was still watching this member of staff be defensive and argumentative with a customer who had told her the resolution he wanted, and what he felt should have happened in a calm manner at the start of the conversation. She then proceeded to slag off the hotel management, which is way beyond what she should have been doing. I interjected to tell her that we were waiting for service at the bar and she said she would be along shortly. Ten minutes later, my husband and I left the bar, still unserved, and walked past her still slagging off the management to the man with the complaint and his family. I was absolutely disgusted with her attitude and I wasn't the one complaining. I wasgoing to mention all of this upon checkout but the (now different)lady on reception was unconcerned about our stay and continued talking to the member of staff she was in coversation with. Oh, and the wifi connection is quite poor. The only positive thing about our stay was the breakfast and the two girls that were serving there. I'm lactose intolerant and I was really looked after, to the point where one of the girls bought out some packaging so I could check for dairy content, and it was no trouble for her at all - thank you. less