Don't be put off by the exterior.
We stayed here for two nights on a voucher deal which included breakfast and one dinner. First would I pay full price? very unlikely, but with the deal it was very good value for money. As mentioned in other reviews the exterior is quite scruffy, but step inside and the decor is a bit over the top but also quite grand. The breakfasts are great, with a good selection of fruit and pastries, with a well stocked up cooked breakfast selection. The evening meal we had at the hotel was very good indeed, nicely presented and attentive service.
We had no issues at all with the staff as in other reviews, always friendly and cheerful.
We had room 33 which had a nice view of a side of a building! it did not bother us, but avoid if you like views. The room in itself was ok, comfortable beds and quite spacious, with a rather oversized TV which pulled out from the wall with hanging cables over the tea making area, this could do with sorting. The other issue we had was with the hot water, or lack of, this was reported to reception, and we were advised that maintenance would look at it, but it was never sorted. Overall not a bad experience, just some issues that once sorted it would be worth paying full price. less