Very hard bed
29/01/2017 Djuana G, Sacramento, California
Very nice staff, rooms clean, great location. Had a rewards membership so was given a 10% discount, but bed was like a board. Didn't sleep well at all. But the over all experience was good. They serve... more
Very nice staff, rooms clean, great location. Had a rewards membership so was given a 10% discount, but bed was like a board. Didn't sleep well at all. But the over all experience was good. They serve a breakfast, but we didn't utilize it. But the area was nice and clean. less
BWFIS, Manager at BEST WESTERN Fallon Inn & Suites, responded to this review
We thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for being unable to sleep well. I wish you would had contacted our customer friendly front desk team members by dialing zero, to remedy this unusual and rare problem stated by you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note all our guest rooms offer luxurious pillow top mattress with the latest sleep comfort technologies and state-of-the-art steel coil innerspring support system.
We appreciate your kind words about our nice staff delivering finest crafted hospitality consistently and we are delighted to note that your over all experience was good complimented by nice staff, clean rooms and great location. Thank you.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 7754236005.