Beautiful Hotel Excellent Staff
23/02/2019 kelsie27, New Jersey
My husband, myself, daughter & grandson just came from from spending a week in The BW Falck Village Hotel. We chose this hotel because of its close proximity to the Arena where we were attending an e... more
My husband, myself, daughter & grandson just came from from spending a week in The BW Falck Village Hotel. We chose this hotel because of its close proximity to the Arena where we were attending an event last weekend. We would like to thank each of the Staff that gave us exceptional service that will give us a lifetime of beautiful memories.
A couple of weeks prior to our arrival I had sent several emails concerning transportation from the Airport. Alberto answered all of them promptly & efficiently. And was available all week to answer any questions we might have about the City. For a minimal charge a shuttle came to pick us up at Malpensa Airport for a 45 min. ride to the Hotel. Upon entering the Falck Village we were greeted by Giulia for a very quick early check in. Her radiant smile & professionalism put us at ease immediately.
After seeing our immaculate room, we were very hungry & went downstairs to eat at the Ristorante San Giorgio where we were escorted to our table by Leonardo, Maitre d' & Restaurant Manager. Lunch proved to be exceptional, as well as, the numerous Gourmet dinners we had during the week. Leonardo was very attentive & remained a perfect host for us all week. The Ricotta Italian cheese cake was the most delicious cake I have ever eaten. Thank you Leonardo!!
My husband & grandson went down for a buffet breakfast several times where they met Cecilia and Sylvia. Two very competent servers who were always available to bring my husband a double Espresso!!
Everyone at the Front Desk did double duty attending to the Bar area also. Sheyestah, Lorenzo, Luca were always smiling & ever helpful. A pleasure to be around.
The only suggestion that we would make is if the Hotel would consider getting a pay shuttle so guests could get into the City of Milan a little easier. Uber was unreliable & the Taxi service starts their meter's from the time you call them, not when they arrive to pick you up. One day the Taxi arrived with $19.00 Euros on the meter before we left for our destination.
Other than the transportation issue our vacation was perfect & we would like to thank all of you for making it so.
Addio per ora torneremo. Perche di tutti voi.
Regards,
Barbara & Nicholas Fallucca less
MassimilianoFom, Front Office Manager at Best Western Falck Village Hotel, responded to this review
Dear Barbara & Nicholas Falluca,
We thank You very much for your wonderful review, we are glad you appreciate everything of your stay: the room cleaning, our Restaurant and the kindness of all Staff
We really hope to welcome you again!
Our best regards,