Vary bad , very poor for what you pay . lack of cleaning , mold and dust everywhere
26/11/2018 drmanafis, Greece
The hotel wasn't so good as expected, the room was too cold and there wasn't any heat source. The manager wasn't able to fix the problem and we freeze inside our well-paid room. We book the corner ro... more
The hotel wasn't so good as expected, the room was too cold and there wasn't any heat source. The manager wasn't able to fix the problem and we freeze inside our well-paid room. We book the corner room with the view but the windows were so dirty to enjoy it.
Everything inside the mini bar was molded wtf, the power sockets hade a layer of dust on them, the carpet became brown from the dirt, it was disgusting to walk on it barefoot.
the breakfast had a large variety of items but we didn't enjoy it because it was all cold.
As a total experience, it doesn't worth the money they ask for.The Hotel position it's not very convenient if you haven't got a car. less
Hotel Expo B, Front Office Manager at Best Western Plus Hotel Expo Sofia, responded to this review
Dear Mr. Мanafis,
Thank you for taking the time to complete our Guest Experience Survey.
Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.
We were very concerned to hear your comment about cleanliness. Please rest assured that room cleanliness is a matter that we take very seriously and is of paramount importance to us and is something we follow very strict procedures about in our hotel. We have brought this incident to the immediate attention of the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests.
We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.
We look forward to the pleasure of welcoming you back to the Best Western Plus Hotel Expo.