Good hotel but requires experienced receptionist
The hotel is a nice one and clean. However, I have two unpleasant experiences with the receptionist. First of all, we had already booked a seminar room for 20 people to begin at 9.00am. Indeed, the ro... more
The hotel is a nice one and clean. However, I have two unpleasant experiences with the receptionist. First of all, we had already booked a seminar room for 20 people to begin at 9.00am. Indeed, the room should have been opened before that time in order the attendees could entre and sit. For that reason, I visited the room at 8.50am and noticed that it was closed. I then informed the receiptionist but after another reminded at 9.00, he then arranged with his colleague to open the room 7 past 9. They should know that seminar rooms should be opened before the session formally begins. Another unpleasant experience was with the same receptionist the day after. I informed him that my flight is at 14.10 and he told me that the shutle will be arranged for 12.15. However, the shuttle didn't come till 12.40 where for the second time I talked to him that I would make a formal complaint for ignoring the necassary arrangement which was required. He then left his desk and took me to the airport. I could have missed my flight just simply due to him ignoring me as a guest. less
Anastasiya V, Front Office Manager at BEST WESTERN Hotel Expo, responded to this review
Dear Mr. Mohsen Yazdifar,
I would like to take the blame for the neglected situation and will be happy, if you give us the chance to prove, we can do better.
Please, accept my sincere apologies.
Front Office Manager
Bets Western Hotel Expo