I was initially disappointed in this property because the online photos did not show that the rooms are exterior. I also checked in late and did not like checking in through a window with bullet proo... more
I was initially disappointed in this property because the online photos did not show that the rooms are exterior. I also checked in late and did not like checking in through a window with bullet proof glass, there was also an offensive odor in the check in area when we arrived. We paid an expensive rate to stay at this property and I did not expect any of this. The room, however was nice and the internet worked well. We enjoyed the breakfast, it was above what similarly rated hotels offer. There was a miscommunication about housekeeping, but the GM did take steps to correct it. I was unfamiliar with their billing structure as I have been loyal to another hotel chain with very different practices. Overall, this property met our needs and all of our issues were handled with professionalism. The other ladies that worked at the property (both breakfast service and housekeeping were great). less
Sharon C, Public Relations Manager at Best Western Executive Suites, responded to this review
We do appreciate your review and glad to hear the staff was professional. We do apologize about any miscommunication with the staff. The website does show exterior but focus primarily on the rooms. The protection for an exterior property is suitable and can assure there has not been any issues at this property. The community is a safe environment. Again, thank you and hope we can serve you again.