So Unfriendly, Masty Looks
They treated us like we committed a crime! We booked two rooms. One room for my daughter's family and one for my husband and I. My daughter brought her dog. I never even thought about her dog when... more
They treated us like we committed a crime! We booked two rooms. One room for my daughter's family and one for my husband and I. My daughter brought her dog. I never even thought about her dog when I booked it and checked us all in. We were not hiding the dog. We took her out of the car on arrival, where she took care of her potty business, outside, as she is house broken. Then walked her up stairs to the room. Straight back into her crate. The dog is only 6 lbs!
The house keeper rushes down to the desk and tells that we have a dog. First, it was none of her business. Second, she had no idea if we paid extra for the dog or not. I made a genuine mistake booking it.
Then the manager knocks on our door and says we must pay it or both rooms must check out!
When I went to the desk, the manager and the clerk both gave me a nasty look and never cracked a smile while they processed thd payment.
My daughter had to leave the next day, and find other accommidations to avoid another hellacious fee per night stay!
I guess we are treated like criminals because we are animal lovers and treat animals like family.
Dont expect anything but people to take your money! No such thing as customer service at this hotel! less
Sharon Cameron, General Manager at Best Western Executive Suites, responded to this review
We do apologize for any inconvenience which was not the intent. Unfortunately, when booking through a third party prepaid you are required for a credit card with an incidental because third parties will not pay for. Upon check in and booking it shows the property is not pet friendly. When you signed the folio it states any pets entering the room it is a $250 charge. Our housekeeper did only confirmed what was shown on camera. You were advise when called the room that we needed a card for incidentals and charge for the dog. Again we do apologize and hope that you continue to use BEST WESTERN's.