Disappointed in Best Western
This hotel was reasonably price and now we know why. The hotel is dirty, it appears no one is cleaning the hotel and it is not very busy. We have not seen a cleaning staff member our entire stay. I am... more
This hotel was reasonably price and now we know why. The hotel is dirty, it appears no one is cleaning the hotel and it is not very busy. We have not seen a cleaning staff member our entire stay. I am questioning If they clean the hotel at all. There is something in the elevator and I asked if this could be cleaned up, but no, it is still there. Not alone the fact that it appeared someone who just used a substance came right into the hotel and disappeared. No one there to question anyone coming or going. Definitely will it recommend or stay at this hotel ever again. I understand not having food available due to Covid, however, when asked if a breakfast go bag was available, they only do something between 7:30-9:30 week days and 8-10 on weekends. People that leave early get nothing.
The only positive thing was the bed was comfortable. That’s it. less
Guest Relations Manager, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members.
Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.