01/08/2019 vanillac2u, Burlington, Iowa
After a 9 hour drive, we were happy to check in here and see it was a nice hotel. I was confused though, because we saw signs for laundry, but the man at the front desk said they no longer had it, so ... more
After a 9 hour drive, we were happy to check in here and see it was a nice hotel. I was confused though, because we saw signs for laundry, but the man at the front desk said they no longer had it, so that bummed me out.
Breakfast was nice and the rooms were very clean. The room was beautiful and had so much cabinet space. Only wish the rooms had a mirror outside of the bathroom, hard to get everyone ready with just one mirror in the room. Pillows were great and the AC worked good.
The pool was kinda sketchy and it honestly smelled like backed up sewer in their, so we walked in and walked out.
Great location and we would stay again if we were in the area. less
Tina M, Guest Relations Manager at Best Western Executive Suites - Columbus East, responded to this review
Thank you for providing us with feedback from your recent stay. It's great to hear that we were able to provide a clean stay and that our breakfast were to your liking. However, I do regret that you experienced several shortcomings during your stay such as the the rooms not having a mirror, the pool and the laundry sign. Know that actions shall be taken to improve everything on priority and we promise a better stay next time.
I am so glad that you found our location to be great and convenient. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!