Two Rooms Does Not A Suite Make
09/09/2017 Jim B, Colorado Springs, Colorado
Despite spacious rooms, this is definitely a bare bones hotel. Furnishings are sparse and of very low quality. With the exception of good orange juice, breakfast was typical of low-end extended-stay... more
Despite spacious rooms, this is definitely a bare bones hotel. Furnishings are sparse and of very low quality. With the exception of good orange juice, breakfast was typical of low-end extended-stay hotels. Fortunately, our room was on the upper floor, because whenever we were on a lower floor we heard every step taken above us. We did not hear much noise through the walls but voices carried quite well through ventilation ducts. I would not choose this hotel again. less
mike43147, Manager at Best Western Executive Suites - Columbus East, responded to this review
We are sorry that your experience was not up to our high standards. We find it interesting that the description of the rooms are sparse and similar to a low end extended stay hotel. Having worked in that industry for over 20 years, I would hope that this is not true since most extended stay products offer a muffin and coffee and we offer a full breakfast. In addition, in the past few months, we went through a renovation so our furnishings were replaced. Based on your comment about floor noise, it seems you have stayed with us before on the lower floor. We have not had complaints about floor noise before so , again, we are concerned about your review. Also, since ventilation systems are standard, per code, in most hotels, I would expect you to hear the same in other hotels. As you say that you will not stay with us again, please accept our best in your future travels.