Smoke scented room with hateful staff
22/05/2017 D2687MKkleb, Oklahoma City, Oklahoma
The location of the hotel is very difficult to find. The staff at check in were pleasant. The hotel is under much needed renovation and the rooms have the lovely aroma of smoke and mildew. The room wa... more
The location of the hotel is very difficult to find. The staff at check in were pleasant. The hotel is under much needed renovation and the rooms have the lovely aroma of smoke and mildew. The room was very large but very outdated. Breakfast was decent. Front desk staff were very pleasant and accommodating. We were told from the front desk staff we could sit in the breakfast area during lunch since we were there for a conference. We were greeted by a rude and hateful woman telling us we couldn't be in there due to hotel policy. We told her the front dest said we could. She then changed her story that it was due to health code reasons. Then told us it was because she just cleaned. I would suggest spending your money at the Hampton Inn across the street. less
mike43147, Front Office Manager at Best Western Executive Suites - Columbus East, responded to this review
We do understand that you were disappointed with the breakfast staff. The health department does require us to have the food area clean at all times and that's why we do not allow guest to have food, as you might have seen a GOLD Award certificate hanging out there. You are most welcome to sit there and have coffee though. We do apologize for the the feeling you'll got from one negative interaction and since then we have discussed and retrained all the team members. We want to be the BEST in hospitality and hope to see you'll soon.