Best Western Executive Suites - Columbus East

1899 Winderly Ln, Pickerington, Ohio, 43147-8637, United States
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Best Western Executive Suites - Columbus East

This spacious and tranquil all suites property is minutes from downtown, OSU, Ohio Fairgrounds and numerous restaurants. The Best Western Executive Suites Columbus East has convenient access to the American Motorcyclist Association Museum, the Ameri show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1899 Winderly Ln, Pickerington, Ohio, 43147-8637, United States

Reviews of Best Western Executive Suites - Columbus East

Traveller Overview:
4.0 Rating: 406 reviews
Excellent 33%
Very Good 32%
Average 18%
Poor 9%
Terrible 5%
Rating

eklksl1980, wrote review 04/02/2021

Rudely and abruptly awaken at 2:43am

My husband and myself along with our 10 yr old daughter was visiting Columbus for a gymanstic meet over the weekend. At 2:43am we were awakened by a phone call from the front desk , demanding that we... more

Owner Response
Tina M, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Dear Valued Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management. At all times we will provide an efficient, friendly and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
Rating

FamleeTravlerz, wrote review 02/01/2021

Very clean

This hotel was great! The staff was so friendly! The lobby was extremely clean. The room was very clean and comfortable. Dust free, not a speck of dirt anywhere. The bathroom was pristine. We’ll defin... more

Owner Response
Tina M, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Hi FamleeTravlerz, Thank you for the wonderful review. It is really nice to know that you liked the stay and services at our hotel during your recent visit. We are delighted to hear you enjoyed your stay and found the hotel to be nice and clean. We will share your comments with our staff and we look forward to your next visit
Rating

NoCleverCreation, wrote review 27/12/2020

Roomy and functional, but “budget” is the operative word

For the price and space, this hotel would be an excellent choice for families on a budget. Lobby and grounds appear to be nice. Check-in was friendly enough. Two options for breakfast grab & go dur... more

Owner Response
Tina M, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Dear Valued Guest, Thank you for taking the time to post a review of your recent stay with us. It was a pleasure hosting you. Thank you for giving high marks for cleanliness and staff friendliness and helpfulness. We are always striving to improve our offerings and that is why your input is so important. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making. Thank you very much.
Rating

Q8806JHkayk, wrote review 10/12/2020

Greatly improved

I stayed in this hotel in june of 2019. I was told it had just changed hands. At that time I wasn't super impressed. It was run down poorly maintained. I liked the fact that the room was very larg... more

Owner Response
Tina M, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Hi Q8806JHkayk, Greetings from Best Western Executive Suites - Columbus East. Our ultimate ambition is to provide a great experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for always choosing to stay with us and we hope to see you again when your travels bring you back to the area!
Rating

Jasmin12020210, wrote review 30/07/2020

Horrible experience

My husband and I stayed two nights On a business trip and the first night I noticed a large bite on my torso and assumed it was just coincidence so we stayed another night. I woke up covered head to t... more

Owner Response
Tina M, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. I have addressed all the negative aspects raised by you to our housekeeping and maintenance staff to ensure that these events do not reoccur in the future. We hope and wish the bites would have healed by now however we take utmost care and caution in terms of cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.