Best Western Executive Suites - Columbus East

1899 Winderly Ln, Pickerington, Ohio, 43147-8637, United States
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Best Western Executive Suites - Columbus East

This spacious and tranquil all suites property is minutes from downtown, OSU, Ohio Fairgrounds and numerous restaurants. The Best Western Executive Suites Columbus East has convenient access to the American Motorcyclist Association Museum, the Ameri show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1899 Winderly Ln, Pickerington, Ohio, 43147-8637, United States

Reviews of Best Western Executive Suites - Columbus East

Traveller Overview:
4.0 Rating: 415 reviews
Excellent 33%
Very Good 32%
Average 18%
Poor 9%
Terrible 6%
Rating

Eric C, wrote review 02/08/2021

good overall, not excellent

bathroom fan not working, how does a maid not notice this when cleaning the room and not report to maintenance? TV cable didn't work either, only showed the guide. Also on weekends they only prov... more

Rating

lilbusinger0333, wrote review 30/07/2021

3 rooms of filth

There was food in the room on the floor and it was also sticky. Ants were all over. There was also mildew in the bathroom all over the ceiling. We moved rooms and the air did not work in the second ro... more

Owner Response
Guest Relations Manager, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Dear lilbusinger0333, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve especially with the condition of the hotel and the cleanliness at that time. Actions shall be taken to improve everything on priority and we promise a better stay next time. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
Rating

jjjohns3lane, wrote review 23/07/2021

Dirty overpriced motel!

If you book this hotel, please check the sheets as soon as you arrive! The sheets had stains and hair on them. I notified management and it almost felt like he didn’t believe me he did change our roo... more

Owner Response
Guest Relations Manager, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Dear jjjohns3lane, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. I am sorry to hear that you did not thoroughly enjoy your stay especially with the condition of your room and the sheets. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
Rating

mosespt, wrote review 12/07/2021

Average at best

The check in was quick and the girl at the desk was kind. The lobby and stairwell were not well maintained, needed vacuumed, and what I assume were construction materials were stacked all around. I ... more

Owner Response
Guest Relations Manager, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Dear mosespt, Thank you for sharing this experience with us. I am happy to read the pros of your experience, yet I regret to hear of your dissatisfaction with the condition of the hotel and room cleanliness during your most recent stay with us! However, we take utmost care and caution in terms of the cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.
Rating

Zander24, wrote review 12/06/2021

Disappointed in Best Western

This hotel was reasonably price and now we know why. The hotel is dirty, it appears no one is cleaning the hotel and it is not very busy. We have not seen a cleaning staff member our entire stay. I am... more

Owner Response
Guest Relations Manager, General Manager at Best Western Executive Suites - Columbus East, responded to this review
Dear Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services. We have implemented many new guidelines and procedures for cleaning in our hotel rooms.  We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.