Best Western Executive Suites - Columbus East

My husband and myself along with our 10 yr old daughter was visiting Columbus for a gymanstic meet over the weekend. At 2:43am we were awakened by a phone call from the front desk , demanding that we make our children stay in our room and quit running up and down the hallway. He was very rude, and after I explained that we only have one child staying with us and she was asleep in the room, he offered no apology . We never were really able to get back to sleep. In the morning as we were packing up , we discovered large bugs in the room . We did not receive our breakfast in the morning that was ordered at check in , and at check our we explained what had happened to front desk clerk , and he too did not offer any apology or compensation. Very disappointing and unexcuseable. less

This hotel was great! The staff was so friendly! The lobby was extremely clean. The room was very clean and comfortable. Dust free, not a speck of dirt anywhere. The bathroom was pristine. We’ll definitely be back! less

For the price and space, this hotel would be an excellent choice for families on a budget. Lobby and grounds appear to be nice. Check-in was friendly enough. Two options for breakfast grab & go during COVID, one hot and one cold. Budget is the operative word for how the room is furnished. It is a huge room with separate living and sleeping areas and two TVs (albeit small). However, it is a rather dated and spartan one. Room has standard budget hotel furniture, what little there is. A few more pieces of accent furniture, chairs, and pictures would make this room look a lot less empty. The room also had some unusual and rather cheaper looking fixtures. The heating unit is cheaply covered up with what appears to be painted plywood. There is a lot of kitchen cabinetry and a large countertop despite the lack of a kitchen although the room has a microwave and larger compact style refrigerator. The closet is oddly covered by a large mirror that opens out. Our room had a large area of plaster busted open and bubbling out in one of the walls. The mattress was not a decent one and was not comfortable. If I were the hotel owner I would either: 1) Update the rooms so I could charge more for the space each one is taking up, or 2) Break up the rooms to create more rooms to generate more room revenue. They aren’t making the best use of the space. Despite sounding negative, it isn’t a bad place, just not the most comfortable one. As I said, families with kids on a budget will enjoy this. Business professionals not so much. less

I stayed in this hotel in june of 2019. I was told it had just changed hands. At that time I wasn't super impressed. It was run down poorly maintained. I liked the fact that the room was very large and had a seperate sitting area the pool was nasty, there was a film on top of the water and bugs floating around. I stayed December 9th, 2020 I was so impressed with the changes. The halls are bright and well lit. Furniture in the lobby is new. The door plates and locks have been changed, the carpets I believe are new in the rooms, if not new then thoroughly cleaned. The matress and pillows were very comfortable. You get a choice of a hot breakfast or a cold breakfast. I travel a lot for business and that isn't seen. At best you get a bag with an apple a granola bar and water. The front desk attendant was very nice also. Unfortunately the pool was closed, but I understand that. I am impressed. Keep it up!! less

My husband and I stayed two nights On a business trip and the first night I noticed a large bite on my torso and assumed it was just coincidence so we stayed another night. I woke up covered head to toe in huge bites all over my body big and small some were the size of golf balls. Then when I brought it up to the management I was told there was nothing they could do. WE are so disgusted and unhappy with this hotel. I will never stay in a best western again. I am in disbelief they would let a bug issue get this bad. less