Best Western Executive Inn & Suites

I have stayed at Best Western in past years and I am still impressed. Everything (service/hospitality) from check -in to departure was great. Breakfast was great... Bedroom and bathroom clean.... Internet service great. Room spacious less

Absolutely filthy. If I would have realized just how filthy it was, I would have left the hotel and slept in my car. Unfortunately, we arrived at about 2:30 a.m. and didn't "see" until next day. My sister sees a doctor in Greenvill, SC; so, we drove from Charleston, SC. First night we stayed at a different hotel. Usually we drive back the next day; however, due to long dr visit and torrential rains, we finally decided about 2:00 a.m. to get a hotel room. I have never had a problem while staying at a Best Western - Until Now. When we got to the hotel, both of us just went to bed. Big mistake. When I got up the next morning and went to the bathroom, the first thing I noticed was dirty, filthy toilet; this wasn't "new" dirty, this was "hasn't been cleaned in a long time" dirty. I went to get breakfast, only to find out that breakfast was only until 9:00 a.m., when I inquired about the sign that stated breakfast was until 10:00 a.m., they moved that sign from behind another sign and then you could see that the 10:00 a.m. was only Saturday and Sunday. They let me a have a few mini muffins and mini cinnamon rolls - how nutritious. I went back to the room and went to sit on the bed and noticed stains. Yuck and double yuck. I wish I would have had a black light; well, never mind; I would have only been more disgusted. Upon checking out, I showed the hotel front desk associate the pictures and she apologized, but seemed to be doing everything she could not to laugh. I do not consider filthy, unhealthy hotel rooms a laughing matter. less

After finding out my plans have changed I tried to change my reservation the morning of my stay. Forget it. The hotel management is unwilling to work with its guests. So I stayed. And it caused me problems besides the unhappiness of being at this property. The fountain out front does not work and looks neglected. Why is there a fold up table in the lobby? I have no idea but it is unattractive to say the least. The lobby decor is outdated and shabby looking. On a positive side the printer in the business center worked. My room was modern but felt dark and depressing. Despite the air conditioning it had a musty smell to it. The desk chair was so low I could barely work at the desk. The bed was comfortable which I appreciated. I was happy to leave in the morning. Overall the management is unwilling to help a guest and the whole hotel has a depressing air to it. I will never stay here again and because of the cancellation policy I will steer away from Best Western. less

We got our reservation at the last minute and quickly peeked in the room. My family and I booked 2 rooms that were adjoining which was really nice. After a long day and evening, we returned to the hotel with our luggage and to relax. When I turned on all the lights I noticed a spot on the carpet about 4 to 5 inches in diameter that was dark red and looked like blood. I went down to th front desk to let them know about the blood looking spot on the carpet and the front desk lady laughed at me and I told it was wine that couldn't be cleaned. (I wish I would have taken a picture of the original stain) I went back up to the room and took a wash cloth with warm water with my shoe, alot of the spot was lifted; however the following morning, more of the blood like substance came to the surface of the carpet. Also, there were white stains on the decorative bed pillows. In our second room, there were yellow stains on the bedding that went through the top blanket onto the next blanket. Housekeeping came into our rooms the next morning to get our dirty laundry wearing only socks. I told her about the spot on the carpet which she said she would clean and explained about the stain on the washcloth. Nothing more was done with the carpet. The Staff was nice but did not take my concerns seriously, neither did the corporate office when I notified them. I was waiting to do this review in hopes that corporate would contact me, but after 10 days, I figured they aren't going to. I did appreciate that the hotel was pretty quiet and the beds comfortable. less

We stayed at the Best Western Executive Inn & Suites iLocated off of I-26 just west of Columbia, SC. The room we had was good sized, nicely furnished and had a very comfortable bed. There was no unusual odor and the room was very quiet. The hot breakfast was more than adequate and the staff very accommodating. Would definitely recommend this place for anyone traveling through South Carolina on I-26. less