Clean, comfortable, but negative experience with management
I stayed here Saturday, March 27, 2021. My room was clean, the bed was comfortable, and the receptionist who checked me in was helpful. Aside from the hallway smelling like smoke, the building seeme... more
I stayed here Saturday, March 27, 2021. My room was clean, the bed was comfortable, and the receptionist who checked me in was helpful. Aside from the hallway smelling like smoke, the building seemed modern and nice. Unfortunately, the AC unit in my room wasn't working properly and there were building noises (something repeatedly shutting off and on) during the night that made it hard to sleep. I politely mentioned these issues to the manager (Sangi) the next morning and asked if it might be possible for me to receive some type of discount, especially since I had paid double ($200) the normal rate for the room I stayed in but hadn't been able to get much sleep. The money wasn't really the issue but I felt like something should be done to make the situation right. Unfortunately, the manager got pretty defensive fast. She said I should've mentioned the AC problem sooner, despite the fact that I had checked in at 1:30 AM that morning desperate to go to sleep and I thought the AC unit might just be slow to start working. She also said she "didn't know what I was talking about regarding building noises" and that I was "simply trying to get a discount." It was bizarre and unprofessional. less