Best Western Executive Inn & Suites

I stayed here Saturday, March 27, 2021. My room was clean, the bed was comfortable, and the receptionist who checked me in was helpful. Aside from the hallway smelling like smoke, the building seemed modern and nice. Unfortunately, the AC unit in my room wasn't working properly and there were building noises (something repeatedly shutting off and on) during the night that made it hard to sleep. I politely mentioned these issues to the manager (Sangi) the next morning and asked if it might be possible for me to receive some type of discount, especially since I had paid double ($200) the normal rate for the room I stayed in but hadn't been able to get much sleep. The money wasn't really the issue but I felt like something should be done to make the situation right. Unfortunately, the manager got pretty defensive fast. She said I should've mentioned the AC problem sooner, despite the fact that I had checked in at 1:30 AM that morning desperate to go to sleep and I thought the AC unit might just be slow to start working. She also said she "didn't know what I was talking about regarding building noises" and that I was "simply trying to get a discount." It was bizarre and unprofessional. less

My husband and I have been very satisfied everytime we stay at the Bush River Road Best Western. It was easy to make a reservation directly on the telephone. The front desk was very accommodating and friendly and housekeeping as well. The room was clean and sanitized. A bag breakfast was offered as well as fresh coffee. Check in and check out was very easy. Thank you to Sangita who was always smiling and helpful. Charlie and Jacque less

Older hotel but it was very clean, quiet, very accessible to interstate, restaurants etc. Like that the rooms contained both a refrigerator and a microwave. Wifi was a good solid signal during my stay. Front desk was always friendly and helpful. less

Thank You, Sangita, Steve and Cheenowah you were the 3 we interacted with and you are friendly, helpful and represent Best Western (Best). The rooms, lobby, halls, exterior all look great. There were 2 other hotels that we went to before but this is the best. less

Requested a quiet room as I was on a grueling business trip. Though the hotel was not even closely full, I was assigned a room close to the lobby, the ice machine and the elevator. The refrigerator didn’t work. It froze, making the food I bought inedible. The internet went down, so I lost my work. I’ve stayed at many Best Westerns this year as I travel several times a month. This wasn’t the experience I expected. The hotel is tired. Though the staff was friendly, they were not accommodating. Cheap. Even the fitted sheets were falling off the corners. And not a bottle of water was given with the sugary brown bag breakfast. I do not recommend this hotel and have concerns now about booking another Best Western. less