Hot and damp room
24/07/2017 Mark T,
To be fair, it was very hot and humid during our stay, but after moving to another hotel, where we didn't have the same issues due to the heat and humidity, it became obvious the hotel rooms here have... more
To be fair, it was very hot and humid during our stay, but after moving to another hotel, where we didn't have the same issues due to the heat and humidity, it became obvious the hotel rooms here have issues. During out stay, the room was hot and humid and always felt damp, even when we ran the AC all day. The Fan on the AC ran constantly even though it was set to auto and the AC would kick on and off which made it hard to sleep. We typically leave our towels out to dry instead of getting new ones, but at this place noting would dry and we all woke up feeling damp and wet. There was no active vent fan in the bathroom which didn't help the situation either. We didn't have these issue in the next hotel we stayed at which was even hotter and more humid. Breakfast was the same every morning. The beds were comfortable, but again damp feeling. There were no pictures on the wall in the room and the fixtures were outdated and some were in need of repair....like the toilet didn't flush well, and was not stable when you sat on it. I usually have good luck with BW, but I would chose a different hotel if I were to visit this location again. less
, General Manager at Best Western Executive Inn & Suites, responded to this review
Dear Mark T,
Thank you for taking the time to write a review, we appreciate all guest feedback. We are sorry to hear that your stay did not meet expectations, our first priority is customer service and we appreciate you letting us know of your experience. We are currently in the process of a complete renovation of all guest rooms and common areas. We hope you stay with us again and get a change to see our exciting new updates!