Worst Check Out Experience Ever
Everything about our stay at this particular location was just fine and acceptable with 2 exceptions. The area where this hotel is located is sketchy. We saw several people standing on street corner... more
Everything about our stay at this particular location was just fine and acceptable with 2 exceptions. The area where this hotel is located is sketchy. We saw several people standing on street corners panhandling, some with open alcohol containers, hanging out nearby, close to the hotel. Secondly, I've never felt less appreciated as a guest/customer, as I did on the day my family and I checked out. The young lady at the front desk on 7/3/20, was not pleasant. Normally we are greeted with a friendly and enthusiastic employee wanting to know how are stay was and thanking us for choosing (insert hotel name here). Not this day. When I stated I was ready to check out, I laid my room keys on the counter and was met with a pointing finger to a basket on the counter and told to "put them over there". I was asked whether I needed a receipt, and I replied "yes". She handed it to me and I thanked her. Absolutely no response. No "you're welcome", "thanks for staying with us", nothing. It felt as if she didn't like us and wanted us to know it. While I won't let this experience prevent me from considering Best Western in the future, I will never stay at this particular location again. less
Josh Frazer, General Manager at Best Western Executive Inn & Suites, responded to this review
Thank you for your time to leave feedback on TripAdvisor. Please accept my apology for our Front Desk Agent not treating you as a valued guest. This is not the policy of Best Western Executive Inn and Suites, as our Staff is trained to place the Guest first. Please rest assured that this incident has been discussed with the associate, and has been remediated.
Again, thank you for choosing Best Western, and we hope to see you again soon.