Best Western Executive Inn & Suites

We’ve been staying here for the better part of this past month. As far my experience in Colorado Springs has been, this is one of the cleanest and definitely more desirable of locations. The staff has been exceptionally friendly and helpful. The manager, Josh, has gone over and above in order to make sure our needs have been met. This property and staff have definitely exceeded our expectations and we’ll be sorry when our stay is over. My only complaint would be the lack of breakfast options, but I’ll assume a lot of that can be attributed to COVID-19 😷. This has overall been a great experience and would be highly recommended. less

While this hotel is RIGHT off of I-25, it was surprisingly quiet. It was clean but older, so had the overall musty smell to it. However....if you are like me and have lots of hair, you hate most hotel showers. Either the shower head is always partially clogged, or the water pressure is just 'eh'. This hotel has a nice shower head, but being one of the larger shower heads, usually water pressure is too low to use them efficiently. Not here! OMG!!! A shower with GREAT water pressure! Even my co-worker, the first comment in the morning - What did you think of that shower!? My only complaint, and it isn't directly against the hotel, but the area. Apparently nearby there is either a CBD or marijuana processing warehouse. And, quite frankly, it reeked. The inside of the room wasn't too bad (mostly musty) but every time the AC/fan kicked in - you could smell it. If ANYONE complains about this, the city would be forced to do something about the warehouse and their lack of filtration systems. less

I asked for an armless chair and they said they didn't have one. No freezer in the fridge. It would have been nice if the TV was on a swivel. The bathroom had peeling paint on the wall and it was way too small. The location was great, but area is a little sketchy. The room was clean. The beds were nice, but queen beds anywhere in the motel, only king and double. We did not take part in the free breakfast because we prefer a protein breakfast. less

Everything about our stay at this particular location was just fine and acceptable with 2 exceptions. The area where this hotel is located is sketchy. We saw several people standing on street corners panhandling, some with open alcohol containers, hanging out nearby, close to the hotel. Secondly, I've never felt less appreciated as a guest/customer, as I did on the day my family and I checked out. The young lady at the front desk on 7/3/20, was not pleasant. Normally we are greeted with a friendly and enthusiastic employee wanting to know how are stay was and thanking us for choosing (insert hotel name here). Not this day. When I stated I was ready to check out, I laid my room keys on the counter and was met with a pointing finger to a basket on the counter and told to "put them over there". I was asked whether I needed a receipt, and I replied "yes". She handed it to me and I thanked her. Absolutely no response. No "you're welcome", "thanks for staying with us", nothing. It felt as if she didn't like us and wanted us to know it. While I won't let this experience prevent me from considering Best Western in the future, I will never stay at this particular location again. less

This hotel had no working shower, sink was blocked, coffee was brown water; but staff was friendly. Area is not great. Someone found a needle in their room. There are plenty of hotels around that area at a similar rate so difficult to justify spending money on this one. Buyer beware. less