Most accommodating staff I've been around.
13/03/2017 Lisa W, Grand Junction, United States
This hotel is very clean, i was happy with the room. Just what you would expect for a Best Western. What I did notice though is that the walls are pretty thin here, so when I checked in, I could hear ... more
This hotel is very clean, i was happy with the room. Just what you would expect for a Best Western. What I did notice though is that the walls are pretty thin here, so when I checked in, I could hear the neighbors tv blaring. I went down to the front to ask to be re-roomed and he was able to do it quickly and upgraded to a better location. The breakfast is one of the best I've had at a hotel. Hot food, lots of options. The ladies manning it were some of the most sweetest I've met. It's nice when they like their job and being around people! Also, they were extremely helpful when I needed to add a night there, instead of my reservation at a neighboring town. Sometimes, that can be a painful experience, but with them, it was simple and quick. Everyone I had interactions with were awesome. I'll be staying there again. I gave it 4 stars instead of 5 because I know the sound thing is a deal breaker for some, and if i could choose one thing that Best Western could change is the brand of their shampoo/conditioner/lotion, better quality. But that's a franchise thing. less
Fulya J, Manager at BEST WESTERN Executive Inn & Suites, responded to this review
Dear Lisa W,
Thank you for taking your time to leave us feedback on TripAdvisor. We are very pleased to read that you enjoyed the cleanliness, customer service and the variety of our breakfast selection. We do apologize for any inconvenience that the neighboring room caused you but we are also glad that our front desk associate was able to move you as quickly as he could to a upgraded room. Again, thank you for staying with us. We are looking forward to see you in the near future.