Best Western Executive Inn & Suites

1440 Harrison Road, Colorado Springs, Colorado, 80905-4002, United States
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Best Western Executive Inn & Suites

Were proud to cater to service men and women as well as their loved ones. Being close to Peterson Air Force Base and Army Base Fort Carson, some of our regular guests also serve our country. We make it easy on all guests to feel at home with our grea show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1440 Harrison Road, Colorado Springs, Colorado, 80905-4002, United States

Reviews of Best Western Executive Inn & Suites

Traveller Overview:
4.0 Rating: 919 reviews
Excellent 43%
Very Good 32%
Average 12%
Poor 7%
Terrible 4%
Rating

birdmanofkirkland, wrote review 09/07/2022

Reliable excellence

We can always count on Best Western to provide clean comfortable rooms at reasonable prices. This has been true all across the nation. Their staff is always friendly and helpful. We find the phone... more

Rating

Timothy R, wrote review 05/07/2022

Very high priced for a mediocre hotel

This hotel was very overpriced for all the issues. The air conditioner did not work properly, the sink did not drain properly and they lock the outside doors at 8 pm and wont open them until until 63... more

Rating

S5747QEsaras, wrote review 06/05/2022

A Pleasant Stay

Coming in we were worried about the construction going on, but the front desk personnel was very reassuring that our stay would be amazing and he even gave us some drink tickets to make up for the poo... more

Rating

Busman1025, wrote review 19/04/2022

Blamed for smoking Weed

Check in went well even though their computer was down. Went to my room and it looked genuinely nice. Upon further inspection, there were many flaws. Someone had to come up to get the fridge working. ... more

Rating

N4440UUtiffanyw, wrote review 17/04/2022

Bogus charges

Checked in, everything fine. Left the room multiple times after check in. Food, visit friends, etc. nothing major good or bad about the room. Minus that my son noted it smelled like” old peop... more

Owner Response
Best Western Executive Inn and Suites Management, General Manager at Best Western Executive Inn & Suites, responded to this review
N440UUtiffanyw, Thank you for taking the time to leave us a review. I would like to note up front that we typically charge $250 for smoking in the rooms, and not $150. Stephen spoke with several other guests on the same floor who noted that they had not been smoking and when opening their doors, no additional odor entered the hallway. The only room that Stephen was unable to contact was your room. Stephen attempted to knock and call the phone several times to make contact but was unsuccessful. Yes, it was noted that the room smelled of marijuana the next morning when housekeeping entered the room for cleaning. And, yes it can smell as such after that many hours. You ask how someone can be charged without proof of any wrongdoing - there are communities surrounding Colorado Springs that do allow for the use of recreational marijuana; however, the city of Colorado Springs remains as medicinal use only. In addition, the hotel has enforced a policy that allows for the charge of $250 if there is any indication of a guest violating this policy, the charge will be applied automatically, and there are no exceptions. This policy was signed at check-in. Based on the findings of both Stephen and the housekeeping staff the following morning, there was enough indication of smoking in the room that validating an applicable charge. The time in which you checked out has no bearing on the charge or the odor left behind.

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