27/12/2017 WS_from_OKC, Oklahoma City
We were visiting family in El Campo and needed to stay nearby for a few days (5 nights). My expectations were raised by recent reviews here at TripAdvisor, and I was not disappointed. The staff was pl... more
We were visiting family in El Campo and needed to stay nearby for a few days (5 nights). My expectations were raised by recent reviews here at TripAdvisor, and I was not disappointed. The staff was pleasant and helpful—in other words, service oriented. Our room (king-sized bed) was relatively spacious, very clean, and pleasant (with unusually sophisticated abstract prints on the walls). The exercise room is very basic—recumbent bike, elliptical machine, and treadmill—but served its purpose. We did not use the breakfast bar, but it looked more than adequate. Our only complaints were the TV reception seems to be standard resolution (cheap cable?) and the television was high definition, so the picture quality was poor; fortunately, we didn't watch much TV. The internet may have been high-speed, but the connection was unsecure (according to our devices), which made it nearly useless. These are both issues that could easily be addressed though. I hope they will be, because overall we really liked this hotel and look forward to staying there again. (Someone complained here about the firmness of the mattress. Ours was quite firm and we both liked it a lot, and slept quite well. To each his own ....) less
bwelcampotx, Webmaster at Best Western Executive Inn El Campo, responded to this review
Thank you so much for taking the time to provide feedback on your recent stay. I have shared your feedback with entire staff as a example of outstanding guest service. Allow me to apologize in regards to the poor cable TV. I have shared that information with the proper department to get the issue resolved. We thank you again for your business and look forward to serving you again in the future.