Great Hotel, Not so great bar/lounge
04/12/2016 joannecV5275OX, Algoma, United States
The hotel and staff were excellent. We were treated like royalty. The bar however was less than welcoming. At first the venue is appealing to the eye but when we attempted to get a drink the barten... more
The hotel and staff were excellent. We were treated like royalty. The bar however was less than welcoming. At first the venue is appealing to the eye but when we attempted to get a drink the bartender was clearly under-the-influence (as I saw her taking shots). It took us 20 minutes to get a drink (mind you the bar was not full). Save yourself the hassle of the on-sight bar and take a quick walk up to the Brat Stop. You won't be disappointed. less
Mary C, Manager at BEST WESTERN Executive Inn, responded to this review
I am want to apologize that your whole experience at our hotel was not outstanding, our goal is to WOW you from the minute you walk into our doors to the time that you leave. Thank you for letting me know about the unacceptable behavior in our lounge. This is not a matter that I take lightly and will be handling thing this right away. I do hope we will have another change to win you over. If there is anything else I can help with please to not hesitate to call.
Mary Comstock AGM