Very dirty, drafty windows, noisy construction, disastrous check-out
29/11/2016 piccolopearl, Castlegar, Canada
There is nothing good about this place except the afternoon warm cookies. Room was very dirty with wet spots on the carpet. We had to move the furniture to cover the wet spots so we would not step o... more
There is nothing good about this place except the afternoon warm cookies. Room was very dirty with wet spots on the carpet. We had to move the furniture to cover the wet spots so we would not step on them. Used bandaid stuck to the "sterile" extra blanket. Construction going on the floor above us until well past 10:30 at night - unacceptable. Windows were not sealed and we had a cold draft all night long. Check-out process was a disaster and was not allowed to choose which credit card to pay with. Forced to pay with a credit card in foreign currency and was charged an extra 37% more for a supposedly 20% discount. Don't get sucked in to discount offers as they do not honour them. Contacted customer care department for BW and they were no help in resolving my payment issue. Will not stay here or likely any BW ever again. less
Jake C, Front Office Manager at BEST WESTERN Executive Inn, responded to this review
I appreciate you taking the time to let us know about your experience during your stay. I want to begin by apologizing that we did not exceed your expectations and that the experience you had is not one we want for any of our guests. We were sure to make housekeeping aware of the issue with the blanket and proper measures have been put into place to ensure nothing like that will ever happen again. The construction you mentioned was actually renovations being made to guest rooms including new carpets and new windows and they renovations do not go past 9PM so I will make sure to reach out to our engineering department in regards to the time you mentioned. We have also made our front desk staff aware as to how to change the card being used at check out to a different card than the one presented at check in time. I would like to discuss the issue with your discount as we always honor a discounted rate at the Best Western Executive Inn so please feel free to contact the hotel directly so that we can resolve the issues with your stay.