29/05/2017 Niesha H, Keller, Texas
I failed to mention one out four of our children was a teenager and he implied that I was trying to cheat him. He also asked me what I was doing in my room with two large men!!! My husband and I would... more
I failed to mention one out four of our children was a teenager and he implied that I was trying to cheat him. He also asked me what I was doing in my room with two large men!!! My husband and I would've immediately left but all hotels in a hundred mile radius were sold out for the holiday. The sweet clerk tried to apologize when he left and said he's always rude like that and that she was quitting. Our bedding seemed to be dirty so we used our own blankets. Beds were hard and lumpy. When I told management about finding bugs and even took a picture to prove it, he said, "I don't care. It's your fault for leaving the door open while u unloaded your car. All rooms are outside this is an outside hotel."
Maids played loud music in the morning. Stay here if you dare. It's in the middle of nowhere and the neighborhood surrounding is depressing. less
BestWesternHotels, Corporate at Best Western Executive Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts