A nostalgic "motel," with the doors on the outside, but contemporary inside. Slightly expensive perhaps, for what we got, but an overall pretty good place, plus we're Best Western members. A handy loc... more
A nostalgic "motel," with the doors on the outside, but contemporary inside. Slightly expensive perhaps, for what we got, but an overall pretty good place, plus we're Best Western members. A handy location for us and a good Tex-Mex restaurant next door (we were given a discount coupon to use there). The continental breakfast was fine, and the people at the front desk, most times young women, have been personable. During our last stay, in May 2017, we noticed that the bathroom floor looked a bit old or could stand to be scrubbed a little better, but that wasn't a huge issue for us. (Note: Tripadvisor may only go back to June 2017, but our most-recent stay was actually May 2017.)
What we don't like is 1) when we first visited, several months before our last visit, the person at the front desk wouldn't honor our senior discount that we had received during our online booking, so we had to give her more money. She insisted that their hotel only gave "AARP" (not just "senior") discounts; 2) we could never get the manager to talk with us. When we next visited the hotel we asked about the senior discount and were told by the particularly professional and delightful individual at the front desk that time that yes, of course, they honor Best Western's customary senior discount. So we asked if she could refund us for the previous discount that we didn't get. She tried to look us up but for whatever reason couldn't find a record for us from the last time. She said she'd have the manager call us later (at home), but we never received a call from the manager. So we phoned the Best Western hotel, again asking for the manager. The person we were talked with, someone different, wasn't the manager but told us we should have taken care of the discount issue at the time, which was kind of maddening, because we tried to. She told us she'd have the manager call us, however; once again, the manager never contacted us. So we then gave up.
Thus, when we need to stay in Round Rock or nearby Austin again, I doubt, unfortunately, that we'll stay at the Best Western as we've done before. We're obviously not very important to the hotel's management, nor, apparently, is their senior policy. (It's only a matter of about $10 or so, but it's the principle.) less