My fiancé booked this hotel for my Dad and me. The three of us had previously been staying at another hotel but we found ourselves in Austin, TX for the two busiest weeks of the entire year (South by Southwest music festival) due to a family emergency. Without exaggeration, every single hotel was at full occupancy and the rates were also triple. The day my fiancé left, we were scrambling to find another hotel for just the two of us. Our needs were simple - clean and quiet, with Wifi, and not too far from the hospital. When we arrived in the lobby, I was barely holding it together. Tears were streaming down my face as I took another phone call from the hospital. My Dad tried to check us in and there was a discrepancy in rates since we had booked online. The hotel itself actually was offering a lower rate. We had no idea how long we would be in Austin, things were hour to hour, and our expenses were already racking up. Jael, the front office manager, was our saving grace. She has this calming, serene and professional presence and beautiful smile. She so patiently helped us check in and found us a nice, clean, and quiet sanctuary which was our home base for the next week. Regular room, 2 queen beds, on the second floor. She came around from behind the desk and gave me a big hug. I can't tell you how even the smallest act of kindness like Jael helping us with the rates, checking in, and the hug made the biggest difference in the world to us. We were barely functioning - eating, sleeping, etc., it was all a struggle. Jael then went and told the general manager, Ladonna Whitson, our story and introduced us. We didn't know how many nights we would be there, etc. and this was already our third hotel due to the music festival. Ladonna reassured us we could stay as long as we needed and would accommodate early/late check outs and gave us her card. Each morning, Jael, Ladonna, and staff greeted us with big smiles and would inquire how we were doing. They would always ask what they could do to help. On the second morning, my Dad had a question and went up to the desk. Jael had a gift for him with pink and purple tissue paper sticking out from her and the staff. My Dad was confused as our hospitalized family member was male. Jael said, "No, it's for your daughter." I included the gift in the pictures. The most thoughtful card, lavender bath balms for relaxing, and a lavender candle. I have since bought the exact same candle, I loved it so much. Another day we were under the gun to get some very important medical records and applications faxed ASAP. Jael and Ladonna to the rescue. We used the computer in the lobby to print what we needed and they faxed everything we needed in record speed. I am finishing my doctorate degree and had to connect online for a teleconference while we were at the hotel one afternoon. The internet suddenly went out - in the entire Round Rock area. I picked up the phone and Jael was on it. When she realized the internet still wasn't working when she reset the WiFi, she immediately called the internet company and had them send someone out immediately to get the hotel back up and running. There were so many daily acts of kindness from the staff who cleaned our rooms and the breakfast area (Thank you, Vianey, you do an amazing job!) to another staff member from the front desk who lent me a toiletry item out of her own purse during the night. It is clear the leadership and management in this hotel is top notch. We will never be able to repay the kindness you showed us at one of the most terrible times of our lives. Please know, you are everyday heroes and the world is a better place with you! All our love, The McLoughlin's (Kelli & Drew)
-Breakfast fresh and very good
-Beds were extremely comfortable less
Ladonna W, General Manager at Best Western Executive Inn, responded to this review
Thank you so much for the awesome review, we are pleased to know we were able to make your stay such a memorable one! We truly enjoyed hosting you and your family as our guests. We have passed on your kind words to the entire staff, and we truly look forward to welcoming you back to our hotel in the not too distant future.