22/11/2016 greyhound85034, Budapest, Hungary
When you drive in to the hotel, you will notice the parking is behind sliding gates that require your room key to open. However, there is nothing unsafe about this hotel. The room was quiet, clean and... more
When you drive in to the hotel, you will notice the parking is behind sliding gates that require your room key to open. However, there is nothing unsafe about this hotel. The room was quiet, clean and larger than many I have stayed in. However, there are some improvements that can be made here. First, the bathtub is smooth and there is no mat to place in the tub to prevent a slip. Also the doors to the room do not close properly, consequently you must be sure to push the door to get it to properly close and lock. When we left for breakfast this morning the people next door to us had not properly closed the door and it was open, anyone could walk in. HD TV worked well, WiFi worked well, good lighting. Breakfast was average, cereal, muffins, eggs, biscuits, however, unlike Best Western's we stayed at in Texas no Soy or Almond milk. Only whole milk and 2%. So again we provided out own milk.
To the Manager of the Hotel, I commend you on answering all the reviews. However, it would be more effective if you answered fewer reviews with specific responses to issues expressed by your clientele. Posting a "form" letter to each review is really very negative and suggests that you do not care about what folks have to say. Makes me wonder if you actually read these reviews. When I receive my review request from Best Western after checking out I will be sure to notate this as well. less
Nimesh P, Manager at BEST WESTERN Executive Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve; For sure we review every guest survey cause this is the way we can find out like you said this minor detail.
What most often happen we try to contact the guest on a separate email, that is why usually we try to get our guest email address to solve any detail that can happen after check out., you are helping us deliver a superior experience for you and other guests in the future.
TripAdvisor is one of the main survey sources for us cause most of the guest when you are looking for a hotel, this is your first option to reads reviews and take a decision where to stay.
For sure we read your reviews and give a personal treat to every of our guest.
Thanks so much for taking the time to give us your comments, and will be a pleasure to have you staying in our hotel again.