Horrible experience
Booked my room for an extra night, and when I returned to the room later that evening all of my things were missing. Rather than doing the sensible thing and bringing my stuff downstairs, the cleaning... more
Booked my room for an extra night, and when I returned to the room later that evening all of my things were missing. Rather than doing the sensible thing and bringing my stuff downstairs, the cleaning service either stole or threw away more than $500 worth of my belongings. The people at the lobby that I spoke to even told me that they saw where I had booked my room for another night, so I'm not sure why the cleaning service was not informed. I also had a privacy sign on my door so that it wouldn't be disturbed, but apparently they chose to ignore it and come in anyways. Nothing was turned in to the front desk or returned. Needless to say, I will NOT be booking a hotel with Best Western again. less
BEST WESTERN E, General Manager at Best Western Executive Inn, responded to this review
Dear LCT3691,
Please call the hotel directly . I would be happy to assist you on your $ 500 worth of belongings which you feel was thrown away. Firstly if you have extended your stay you should have stopped at the desk to get a new key. Secondly we don't assume you would plan on extending if the belongings are left behind. We have had experience where guest has never returned to get their stuff and DND on the door after check out time does not mean anything. Do you think we should charge daily until the person shows up. It was your ignorance
Thanks,
Roy D'Souza
General Manager