Shame on Best Western
16/09/2018 stevenlinda, Rutherford College, North Carolina
A friend was stranded during her travels due to Hurricane Florence. She stopped at this hotel but they were completely booked. Unlike other chains during other emergencies, they did not offer any type... more
A friend was stranded during her travels due to Hurricane Florence. She stopped at this hotel but they were completely booked. Unlike other chains during other emergencies, they did not offer any type of accommodation such as staying in their lobby for the night, etc. At a time when neighbors are helping neighbors and strangers are helping strangers this hotel was unwilling to offer any help. Needless to say they will never get my business nor will the chain. Shame on Best Western executives/owners of this hotel and their staff. less
BEST WESTERN E, General Manager at Best Western Executive Inn, responded to this review
We are proud best Western employees who have gone through several storms. The latest one being a snow strom. My employees have got awards for going out of their way in offering lobby and pool to rest when the rooms were not avaliable . They went out of their way and got blanket's and pillows so they can feel comfort . I am surprised you making my employees look like they didn't care. All I can say is if you really wanted to stay in the lobby to get by the severe weather we would have gone above and beyond. But with no power in the hotel my employees were limited to make anyone stay even the once with the reservations never checked in. I am very surprised what you wanted us to do with no power . Every guest who was staying were very joyful and comended what my staff did to make them feel at home. So for you to feel otherwise is so heart breaking. Just stay one time in the future you will know what we do to make our guest happy.