Friendly, helpful staff and a comfortable 2-night stay!
10/08/2017 LAURA1981, CANADA
My family of 4 stayed at this hotel for 2 nights - August 8th and 9th, 2017. Let me begin by saying we travel a few times a year - even if the trips are only for a few nights (we are from Canada, drov... more
My family of 4 stayed at this hotel for 2 nights - August 8th and 9th, 2017. Let me begin by saying we travel a few times a year - even if the trips are only for a few nights (we are from Canada, drove 3 1/2 hrs to visit the Colombus Zoo with our children on this mini getaway). I am a neat freak - want a clean place to sleep when we are away from home. Doesn't have to be fancy, but at least clean and tidy looking. This hotel went above and beyond cleanliness and in terms of service provided. We checked in at approximately 5:30-6pm. A front desk staff member by the name of Dottie or Dotty checked us in. She was extremely sweet, very friendly and offered me a couple of great tips for the hotel and surrounding area. You can tell this woman enjoys what she does. She was also back at work this morning when we checked out - greeted us walking into the breakfast area with a warm smile and a hello. I am so sorry I did not ask the name of the woman who was working yesterday morning (August 9th) at the front desk when we went to breakfast around 8:30-9am, because she was also very helpful, very friendly, and very attentive. I enjoyed a small chat with her. Again, sorry I did not get her name - but she complemented my husband and I as to how well behaved our children were at breakfast. She also asked our children about the zoo. Additionally, the woman who took over the front desk after Dotty left her shift on August 8th was not at all hesitant and very friendly when we asked for pool towels for our children. I cannot begin to explain how important it is for a place of business to have such wonderful employees working for them. The 3 women I dealt with were fantastic and definitely assets into creating a welcoming atmosphere for patrons. I also want to commend the housekeeping staff for their efforts, as even though I hung our towels to dry in the hotel room in order to reuse for our 2nd night stay, we returned to our room only to find fresh towels for all of us. The room was clean, very clean. It's the little extra special touches like the staff at this hotel that make it worth staying here over somewhere else. Thanks to all of you! less