Bad rated stay! Read to know why!
The room was cleaned, but it has an awful smell of mold and sewage. The plumbing was bad/poor, the restroom toilet was stopped up one flush it over floated in whole restroom it some how backed up. The... more
The room was cleaned, but it has an awful smell of mold and sewage. The plumbing was bad/poor, the restroom toilet was stopped up one flush it over floated in whole restroom it some how backed up. There was no toilet paper in the toilet when it over flooded. The restroom was out of commission from 9 pm until check out time. I called several times asking for maintenance and nothing was done until 10:25 am I get a card key to a room downstairs mind you I was upstairs just to use the restroom. So UNBELIEVABLE. Last time I stay at this hotel. The front desk lady Hope was understandable to my concerns. While taking a shower the was fills up fast not going down the drain properly. The remote did not work. We checked in at 3 pm and remote time to get replaced was around 9 pm. For them hours my kiddos were stuck watching one news channel the whole time. less
BestSalesTeamEunice, Sales Team at Best Western Eunice, responded to this review
Hello, we are thankful for your stay and appreciate your feedback. We strive to make every stay a great one, unfortunately we were unable to provide services we come to expect. Due to maintenance unable to be present at night to address concerns, a key was provide to you to another room. We are sorry remote tv battery went off during your stay, many times we are unaware of when batteries will die on us. Hope you forgive the mishaps and give us another chance to prove ourselves.