Our one night stay was average
14/08/2018 PhillipB701, Canberra, Australia
Stayed in the family room no.26 for an overnight stay.The room was located adjacent to the kitchen which was ok until staff arrived for dinner service and breakfast in the morning.The noise from kitch... more
Stayed in the family room no.26 for an overnight stay.The room was located adjacent to the kitchen which was ok until staff arrived for dinner service and breakfast in the morning.The noise from kitchen of plates and pots clanging was loud while trying to rest after long day of driving.We understand that meals need to be prepared and it gets hot in a kitchen but close the back door to minimise the noise.
The room was little cramped, but its hard fitting so much furniture into the one room. The bathroom was clean but the fan didn't work,the main bed was positioned close to the window with the outside flouro glowing behind the curtains.Again hard to configure a room with a a double and two singles side by side.The TV reception was grainy on all stations and even Fox but its something that can be fixed.The wifi works.
I don't like leaving negative reviews, but I do like to be honest and would expect that the room be checked prior to someone renting a room for the asking price.I am sure that management will now check and fix the room for the next persons stay. I didn't address this at the time things happened or checkout as I was tired and had a long drive ahead.It's a budget friendly option for a one or two night stay and the staff were very friendly on check in and check out. less
Endeavour_Motel, Public Relations Manager at Best Western Endeavour Motel, responded to this review
Hi Phillip,
Firstly I would like to apologise for the issues you had with your room during your stay. I will certainly address the noise issue with the kitchen staff especially the early morning employees. I do understand that the fluro light outside your room can be bothersome, these lights are set on a timer and do go off at 10 pm, we find these lights are necessary for those arriving later in the evening.
Thank you for addressing the maintenance problems, we will certainly get these issues fixed. It is always a good idea to address these problems during your stay as we would have been more than happy to move you to a more suitable room.
Kind Regards