16/09/2017 leylondbros, Sydney
6pm on a Saturday night and accomodation in Maitland was scarce. BW Endeavour had a 'duplex' next to the motel, 3 bedrooms for $320. I assumed at that price it would be quite nice. I was wrong. It... more
6pm on a Saturday night and accomodation in Maitland was scarce. BW Endeavour had a 'duplex' next to the motel, 3 bedrooms for $320. I assumed at that price it would be quite nice. I was wrong. It was aged, outdated, overly basic and for $320 not what I expected. Vertical blinds were missing slats, main bedroom only had one bedside table, the one bathroom was under whelming to say the least. Nothing nice at all, it was sparse and everything was cheap looking. One mirror in the bathroom, no where else, so for a family getting ready that would be nice. The lounge awful and hard, and so far from where the tv sat high on a wall. The noise from the highway is so loud and goes all night, they need curtains to block this out. They are ripping people off, but it seems they can due to high demand for accommodation in the area. less
Endeavour_Motel, Public Relations Manager at Best Western Endeavour Motel, responded to this review
I myself have inspected the duplex and believe your review to be overly exaggerated. For us to be part of the Best Western brand we have stringent guidelines that we have to adhere to. It's your opinion only the duplex is out dated, this is not the same feedback we have had from previous guests. There are those guests that specifically request to stay in the duplex.
It's disappointing that you didn't address any of these issues on checkout or when you checked in. We would have been more than happy for you to move on and stay elsewhere, no one forced you to stay.