Not as nice as it used to be
18/10/2016 swimdesertrat, Tucson, Arizona
This was our 4th stay at this hotel in 5 years. We had a king room with ocean view. That is the best part of this hotel, the view and proximity to the beach. The remodel done over 5 years ago inclu... more
This was our 4th stay at this hotel in 5 years. We had a king room with ocean view. That is the best part of this hotel, the view and proximity to the beach. The remodel done over 5 years ago included travertine tile in the showers, which is porous and leads to mold growth. When we walked into the room, the odor of mold was obvious. The little refrigerator was not working, front desk had someone up to the room within minutes. The fridge was unplugged...he plugged it in and it kicked on. He left and I began to put our things into the fridge when I noticed mold growing at at the seal on the bottom and along the bottom of the door. I cleaned it, but it was disgusting. Then, when my husband took a shower, he noticed big dots of mold growing on the ledge next to glass in the shower. A maintenance man came and poored bleach on it and let it set for 15 minutes. It did help, but then we had to smell bleach for awhile. The bed was very comfy, but the sheets are a little worn and the fitted sheet did not want to stay on, and slipped off constantly as we slept. As if that is not enough...the wifi in our room kept kicking us off, so it was extremely frustrating to use. I don't remember having that problem before, but this time we were the furthest from lobby that we have ever been, 3rd floor far west end, #303. We will probably stay there again, just because we love the location, but will be sure to go when rates are really low, so we don't feel that it was not worth the cost. less
Vicki H, General Manager at BEST WESTERN Encinitas Inn & Suites at Moonlight Beach, responded to this review
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