Best Western Encinitas Inn & Suites at Moonlight Beach

85 Encinitas Boulevard, Encinitas, California, 92024-3625, United States
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Best Western Encinitas Inn & Suites at Moonlight Beach

Parking is 10 per night per vehicle, a parking pass will be issued upon check-in. Grab and Go Breakfast Bags are included with every stay, hot breakfast buffet will not be offered due to worldwide health concerns.

The Best Western Encinita
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
85 Encinitas Boulevard, Encinitas, California, 92024-3625, United States

Reviews of Best Western Encinitas Inn & Suites at Moonlight Beach

Traveller Overview:
4.0 Rating: 759 reviews
Excellent 34%
Very Good 33%
Average 14%
Poor 10%
Terrible 6%
Rating

G526BJ, wrote review 15/02/2021

No room service and lousy customer service

We stayed in the hotel for 9 days. We got no room service and went to the reception to ask them 3 times for room service or simply to get more toilet paper. They responded with "I couldn't find any in... more

Owner Response
V D, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
Wow it sounds like we really dropped the ball here, please accept our sincerest apologies! Room service is not offered currently due to the COVID19 virus, in an effort to protect our housekeepers. Amenaties such as towels, toiletries, and tissue/toilet paper are availble by request. I admit it does sound like there was a bit of miscommunication here somewhere along the line. In rare situations that the kitchen is somehow less stocked than others, it is simply one phone call away, as it is with the amenaties. Thank you for your business, safe travels!
Rating

ianmichaelmyers, wrote review 08/02/2021

Beach Stay

I stay at this location several times each year and love the location. It’s walking distance to one of the best grocery stores in Encinitas and Moonlight Beach access is less than 1/2 mile away. You h... more

Rating

kathylara45, wrote review 27/01/2021

great location

Great location, 1-block from Moonlight beach. Lots of shops and good restaurants. Great place for a summer getaway! You can tell rooms have been remodeled and the decor has been up dated. The staff w... more

Rating

ctc272021, wrote review 14/01/2021

Robo-hotel

The location is very good which is why I went there. I had seven days to stay in a hotel and I didn’t even sleep there that night because the chair had spots on it and I asked for a First floor room a... more

Owner Response
V D, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I am surprised to hear of such issues in your room, rest assured we will investigate this matter further. We had recieved your room reservation as a king standard park view which is a 3rd floor only room. It may be assumed that our hotel is empty but at the time you arrived we had at least half of the house occupied. Smoking is allowed 20 feet from any entrance, regardless if designated or not. Thank you for your business.
Rating

HopefulCB, wrote review 27/11/2020

If you don’t mind being treated poorly, this is the place for you.

It’s outrageous. We have repeatedly called front desk and been sent straight to voicemail, only to walk down a minute later and see the front desk worker sitting at the desk playing on YouTube (and i... more

Owner Response
V D, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I want you to please accept our sincerest apologies as we strive for better. We am going to try and address all your concerns as there are many listed. If there are multiple incoming phone calls or the operator is on the phone it will indeed go to voicemail, we try our best to answer every call. Contrary to your statement, your arrival over the thanksgiving holiday was during a surprisingly busy time for us, hence the slow response time for all requests including phone calls, a strong effort is always made to help each customer individually. Additional dishware are available upon request although none was made. To be completely clear the room you booked was not considered an ocean view but certainly many of our non ocean view rooms offer it nonetheless. Ocean view rooms are available at an additional cost. Our location being a half mile from the beach, town, and right off the 5 freeway has its trade offs understandably. The residential hill top location of the hotel offers views and privacy are among other special features not offered in other hotels. That combined with a variety of room types including kitchenette rooms, ocean view rooms, and standard suites. We wish you happy holidays and safe travels!