Best Western Encinitas Inn & Suites at Moonlight Beach

85 Encinitas Boulevard, Encinitas, California, 92024-3625, United States
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Best Western Encinitas Inn & Suites at Moonlight Beach

For the health and safety of all we are currently unable to serve our hot buffet breakfast.

The Best Western Encinitas Inn & Suites at Moonlight Beach is located conveniently on the top of a hill in Encinitas California, walking distance fro
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
85 Encinitas Boulevard, Encinitas, California, 92024-3625, United States

Reviews of Best Western Encinitas Inn & Suites at Moonlight Beach

Traveller Overview:
4.0 Rating: 757 reviews
Excellent 34%
Very Good 33%
Average 14%
Poor 9%
Terrible 7%
Rating

TheWanderer20202020, wrote review 02/12/2020

STAY FAR AWAY

Best western ought to be embarrassed to let this franchisee use its name, it unconscionable the disdain with which guests are treated. Noisy (housekeeping woke us every morning at 6am filling ice bu... more

Rating

HopefulCB, wrote review 27/11/2020

If you don’t mind being treated poorly, this is the place for you.

It’s outrageous. We have repeatedly called front desk and been sent straight to voicemail, only to walk down a minute later and see the front desk worker sitting at the desk playing on YouTube (and i... more

Owner Response
V D, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I want you to please accept our sincerest apologies as we strive for better. We am going to try and address all your concerns as there are many listed. If there are multiple incoming phone calls or the operator is on the phone it will indeed go to voicemail, we try our best to answer every call. Contrary to your statement, your arrival over the thanksgiving holiday was during a surprisingly busy time for us, hence the slow response time for all requests including phone calls, a strong effort is always made to help each customer individually. Additional dishware are available upon request although none was made. To be completely clear the room you booked was not considered an ocean view but certainly many of our non ocean view rooms offer it nonetheless. Ocean view rooms are available at an additional cost. Our location being a half mile from the beach, town, and right off the 5 freeway has its trade offs understandably. The residential hill top location of the hotel offers views and privacy are among other special features not offered in other hotels. That combined with a variety of room types including kitchenette rooms, ocean view rooms, and standard suites. We wish you happy holidays and safe travels!
Rating

Adventure753127, wrote review 26/11/2020

Used to Love This Place

Called numerous times before arrival and all staff reassured me that pool was open and heated. We arrived to find the pool was not heated and front desk staff "Joseph" said he knew this the entire ti... more

Owner Response
V D, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
I am very sorry that your stay was anything short of perfect! You are correct our pool is not currently heated, as it has been for many months now, I believe you spoke with the best western 1800 reservation line which provided the incorrect information. We indeed have one dryer out of service but one that is still functional. Breakfast is currently served as a grab n go served out of the lobby for the readers reference it features; Pillsbury cinnamon rolls, nature valley granola, orange, banana, orange juice cup. Coffee is served in the lobby which is freshly made daily as well as the coffee machine still available in each room. I wish you safe travels and a happy holiday season!
Rating

Sheryl B, wrote review 21/11/2020

Good location

Hotel rooms are not very pleasant due to colors, layout, and flooring. The rooms are naturally dark and with lights on it doesn't make much oaf a difference. The flooring is very strange with a raised... more

Owner Response
V D, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We appreciate your business greatly and your feedback is important to us. Our property renovation is 80% complete and work was halted due to the pandemic. It is expected that the rooms will receive more improvements sometime in 2020. I am a bit surprised to hear you found the mattresses uncomfortable as they are new, we will have to investigate further. We wish you happy holidays and safe travels!
Rating

kristinm959, wrote review 09/11/2020

Beautiful hotel

The hotel itself is so beautiful inside and out. The rooms are spacious and I love the added comfort of the kitchenettes and balcony. The staff is always so kind. Overall this is a great location for ... more