My daughter and I stayed here for a soccer event being held close by for four nights. Upon checking in, I learned from hearing a very unsatisfied guest that there are no mini fridges available…even th... more
My daughter and I stayed here for a soccer event being held close by for four nights. Upon checking in, I learned from hearing a very unsatisfied guest that there are no mini fridges available…even though it’s listed as an amenity on their website. No microwaves either but that didn’t really bother me.
Breakfast is a joke. Shouldn’t be listed as “Breakfast Included.” I’ve been offered better snacks at my car dealership while waiting for my car to be serviced.
The rooms are spacious but awkward. The furniture is not to scale. It’s like they threw basic furniture in and didn’t bother to fill in the empty space.
Moldy grout in bathrooms. Toilet paper rolls that are more than half gone upon checking in and no extra rolls provided in bathroom. No service offered during our entire stay.
The sheets on the bed looked dingy. Even found a used, waxed-up QTip behind the mattress when I went to adjust my horrific pillows before going to bed. The pillows are half-sized and flat. Both my daughter and I woke up with stiff necks.
Pool is fine but no towels available at the pool. Figured out you need to walk all the way to the lobby and ask for one that’s barely bigger than a hand towel. Towels are too small, stained, dingy and scratchy.
You’re getting motel quality here. I’ve stayed at other Best Western hotels and this one was by far the lowest quality.
The only redeeming thing about this hotel is proximity to downtown and the beach. Even that is not enough to get me to ever return to this location. less
V D, General Manager at Best Western Encinitas Inn & Suites At Moonlight Beach, responded to this review
We apologize your stay was anything less than stellar, your feedback will be used to improve.
Unfortunately Grab N Go is the current standard but a buffet will slowly return as the virus winds down and as labor becomes more available.
The rooms have been renovated top to bottom by Best Western in early 2020, your concerns have been noted.
Pool towels are available at the desk and at the pool but during this summer season they tend to go quick, we try our hardest to replenish them as fast as they go.
Thank you for your compliments about our location and size of our rooms, we appreciate that.