Not a good experience.
03/07/2017 Linda P, The Villages, Florida, United States
We usually stay at Red Roof because of their generous pet policy. However, I booked the Best Western because it had better reviews. Mistake. The room was supposed to be non-smoking, but clearly the... more
We usually stay at Red Roof because of their generous pet policy. However, I booked the Best Western because it had better reviews. Mistake. The room was supposed to be non-smoking, but clearly there had been smokers in it previously. The worst was the sink was stopped up. How do you clean a room and not notice that the sink is not draining??? Called the front desk and was told that maintenance was gone for the day but we could come down and get a plunger. Hubby did & cleared the clog, but it was really disgusting. Sorry, but we will stay at the Red Roof on our next trip north. It really can't be any worse! And there will be no additional charge for our little dog. less
BestWestern47089, Front Office Manager at Best Western Emporia, responded to this review
Thanks for taking the time to write a review. I apologize that you did not have a good experience during your stay with us. We work hard to make our guests happy and I'm sorry you were not. I do hope that you will give us another chance to serve you and show you we can make it right. Just contact me personally at 434-634-3200 in the future and I will make sure you are better taken care of.