Brief stay
Driving back from Florida, needed a mid point place to stay. Run, drive away as fast as you can. Do not stay here. The place is disgusting.
Walking into the lobby, we were overcome with noxious fumes ... more
Driving back from Florida, needed a mid point place to stay. Run, drive away as fast as you can. Do not stay here. The place is disgusting.
Walking into the lobby, we were overcome with noxious fumes from disinfectant. Smell got worse as we got to our room. Threadbare rug in the entry, heavy smell of mold throughout. No tissues, barely any toilet paper on the roll and no spare.
We lasted 10 minutes, wearing N95 masks in the room, with window open, in 40 degree weather and had to check out. Front desk help was pleasant and he offered another room, but that also smelled. This place needs to be overhauled big time. less
Pam Byers, Other at Best Western Emporia, responded to this review
I'm sorry you did not enjoy your stay and thank you for taking the time to write a review. However, I do not believe this review is about Best Western in Emporia, VA. In your review you mentioned a gentleman at the desk offered to move you however we have no men working the front desk at our establishment. Also, you mentioned the smell getting worse while walking to your room our rooms are outside entrance. Lastly, our windows in our rooms do not open as you mentioned having your window open to combat the smell. I do hope if you are ever in our area that you will visit with us and give us a chance to accommodate you.