Best Western Emporia

The hotel was very dirty. Our non smoking room smelled of smoke and the area around the room was littered with cigarettes and chicken bones. We found used dental floss on the floor of our room. We will never come back and certainly do not recommend this place to anyone. Not up to usual Best Western standards. less

Driving back from Florida, needed a mid point place to stay. Run, drive away as fast as you can. Do not stay here. The place is disgusting. Walking into the lobby, we were overcome with noxious fumes from disinfectant. Smell got worse as we got to our room. Threadbare rug in the entry, heavy smell of mold throughout. No tissues, barely any toilet paper on the roll and no spare. We lasted 10 minutes, wearing N95 masks in the room, with window open, in 40 degree weather and had to check out. Front desk help was pleasant and he offered another room, but that also smelled. This place needs to be overhauled big time. less

I have stayed at this Best Western several times over the past couple of years. Every time I've stayed, my room and bathroom have both been very clean and everything worked as it should. Heat, ac, TV, remote, and lighting, and a comfortable bed. Great location, easy access from 58, good rates, well-lit parking area, and excellent staff. Would stay again and recommend to my family and friends. less

Want to know why when I checked in -the front desk couldn't price match from the Best Western website. The front desk staff wouldn't honor your website rate and actually made me go to my car and do an on line reservation in order to honor the rate - which was $10 cheaper less

First We arrived and first thing receptionist asked without us even being inside the lobby How can I help you? Decided to wait to get to counter gave name and she asked to just sign form told her I didn’t have my husband plate number and felt she was just rushing me out of the front desk by saying just signed. On our way to the room yes noticed there’s a construction site but I didn’t mind that Got to the room and first thing noticed room looks nothing like the website. Also noticed our king size bed only had 2 small regular pillows more for a twin Size bed! Called front desk and was asked to hold to see how many pillows she can get she picked up and said only ha e one small pillow left asked if she can send it to the room and she replied I cannot leave front desk alone. Also no luggage racks Ended up sleeping with a big gap between pillows and waking up every time I landed on it Hope part of the constructions is part of bettering themselves! less