Best Western Empire Elysees

Excellent stay overall! Rooms are fairly standard; has all the essentials. USB wall outlet is a nice touch and really convenient. Location is probably the best part! Quiet, but walking distance to arc du triomphe. Grocery store and market are nearby along with many options to eat. Almost all locals in this area. Average breakfast but free so can't complain. This breakfast is a great benefit because food in general seems to be expensive in France (or at least in this area). Service was excellent! Hotel staff spoke perfect English and was kind/very receptive to our needs. Food recommendations, printing documents, calling taxis, and even responding to our noise complaint about a neighbor were all handled excellently. The sink was leaking profusely in one of our rooms, but was fixed the next day and manager even offered us a discount / different room. Special thanks to Pierre, the manager, and the staff for making our stay wonderful. less

Had stayed there from May 20 th to May 23, 2018 but originally was intended to stay till May 25,2018 and had booked and paid in advance accordingly . When gently I requested the Hotel main incharge lady through advance mails and also in person when in hotel for early departure from hotel and any possibility of reservation modifications , she replied in a haughty , rude and condescending manner ! She treated me as a criminal requesting a parole ! Obviously I felt bad for myself. But all other hotel front office staff especially Mr.Pierre and another white lady ( don’t know her name ) are so good and professional and go out of the way to help the customers except the incharge lady of the hotel. Location is superb , rooms are decent and breakfast average . Next year again I shall visit Paris in May 2019 for a conference but won’t stay in Best western Empire Élysées simply for the reason that hotel incharge person is rude and may I add biased against non-EU foreigners. I would stay in the next door Accor hotel instead . I used to stay regularly in Best western properties all over the world but after this unsavoury incident at Best western Empire Élysées, I shall never ever stay in their property unless they inculcate Professionalism in their employees and of course stop treating customers as criminals ! Prashanth Kulkarni less

Lovely central hotel close to the Arc de Triomphe next to restaurants and shops easy access to the Champs Elysees. Good clean modern rooms staff helpful and really friendly would definitely stay here again less

I booked an upgraded room by paying more however the room was worse than the standart room. The room’s shower doesn’t have a curtain or seperator so that everywhere was wet after shower. Than we asked for a standart room and 1 day later we passed to standart room but hotel said us price will be same... as a result we paid more for standart room... less

My husband and I had a 27 hour layover in Paris, we wanted to cram as much as we could into those 27 hours. We needed a place to leave our things while we were out and sleep for a few hours - this place was perfect. Our room was small, but it was clean with a small refrigerator, and a towel warmer! The staff was fantastic - my husband and I do not speak French, no problems at all. The hotel breakfast was hot and plentiful. The hotel is also really close to the Arch de Triomphe, restaurants, and metro stops - very convenient. less