The worst services in Best Western chain
19/11/2016 Valentin B, Iasi, Romania
I booked 2 rooms for 3 nights in this "best western" (I expected) hotel and I get a normal room wich I left to my children and a very, very small one! In the small one there were no room for my lugage... more
I booked 2 rooms for 3 nights in this "best western" (I expected) hotel and I get a normal room wich I left to my children and a very, very small one! In the small one there were no room for my lugages!
I asked at the reception to change my small room with a larger one, because I saw people leaving from room number 43, near my children room (42). A very "nice" woman, very upset about my demand, told me that room 43 is already booked (no one was there) and she will give me the 33, same room but at the third level. After I accepted she told me that 33 is not possible also because she was expecting a family and she must give them rooms at the same floor (me and my children who live on room 42 we weren't family enough for her)!
So she gave us the room 13, at the first level, room unrenovated, with no hangers and no place also lo hang a hanger, no other place to put our clothes (as you can see in the pictures)! The bath tube was dirty and under the bath tube there was a hole covered with a piece of cardboard. Some portions of the walls were distroyed and the doors were very used and destroyed also!
Not the 3 stars "Best Western" hotel near Champs Elysee in Paris we payed for!
And if we will move in onother room one more time tomorow it is not a pleasant stay in a hotel, to move three times in a three nights stay! less