worst hotel we've ever stayed in
09/04/2017 R6172BEadamc, Biloxi, United States
We got to our hotel and there was no elevator. Nowhere on the website did it state this. The hallways were humid and sticky. We got into our room and there was smashed roaches on the walls and dirt an... more
We got to our hotel and there was no elevator. Nowhere on the website did it state this. The hallways were humid and sticky. We got into our room and there was smashed roaches on the walls and dirt and smudges all over. We open the bathroom door and the door scrapes the front of the toilet so you can barely get in. The toilet isn't even in the same room as the toilet. The light above the toilet has the brightness of a nightlight. The bedside tables were brighter than that light. We finally get to sleep and someone in the room next door had a loud stereo going until midnight. We finally get to sleep and go down to breakfast and were disappointed once again. The napkins were moldy, the bread was stale and the eggs tasted like they had been sitting out for hours. My husband went to go check the vending machine and every single item was expired. The only semi good thing was the wifi was fast and the bed was semi comfortable. We will NEVER stay at this hotel again or recommend it to anyone. less
, Manager at Best Western Ellisville Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.