Sometimes a grilled cheese sandwich makes all the difference
16/02/2019 avram3, Pasadena, California
American Airlines booked us into this hotel after our Auckland to LA flight was brought back mid flight! We didn't get into the hotel room until 9:45 PM after waiting and waiting and waiting in the Au... more
American Airlines booked us into this hotel after our Auckland to LA flight was brought back mid flight! We didn't get into the hotel room until 9:45 PM after waiting and waiting and waiting in the Auckland airport to get settled for an overnight stay somewhere. Margaret and Murray Wansbone, the owners/managers were minding the office when we dragged in and showed them the airline voucher. They had not interacted with American Airlines vouchers before but accepted it, along with the credit for meals, which were no longer available at their Best Western. The kitchen was closed and the staff were gone. However, Murray and Margaret took care of us, changing our room assignment for a first floor location (we had four suitcases to lug around) and Murray personally made us some grilled cheese sandwiches with fruit, holding us over until morning breakfast in the dining room.
Everything was spotless in our room and appointed with coffee and tea, an electric tea pot, a hair dryer and plenty of towels for the abundant amount of hot water coming out of the shower head. Margaret and Murray checked with us the next morning to see how were doing and their lobby staff called us a cab back into Auckland. The Wansbones were caring and friendly and that made a big difference. less