Best Western El Reno

2701 S Country Club Road, El Reno, Oklahoma, 73036-6116, United States
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Best Western El Reno

You are in for a treat when you stay at El Renos top-rated hotel, the award-winning Best Western El Reno, where guests rave about the warm reception and top-notch amenities. Spread out in spacious, well-appointed rooms which feature updated bedding, show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western El Reno

Traveller Overview:
4.5 Rating: 221 reviews
Excellent 57%
Very Good 24%
Average 10%
Poor 5%
Terrible 1%
Rating

Escape13561011297, wrote review 17/01/2020

Great place exceptional staff

Traveling for work we Have stopped here several times. Always a good experience. Staff is always helpful and friendly. Clean comfy room. Breakfast is decent. Lots of laces to eat very close by. Big pa... more

Owner Response
John K, Owner at Best Western El Reno, responded to this review
Thank you so much for your Very Good Rating. We know it takes you valuable time to let us and other folks we are doing a good job. Our staff works hard to provide a stay that is comfortable, clean and hopefully makes you feel like you are part of our family. We are glad we provided a great experience and we hope to see you next time you come through to try to improve it for you. Thank you and safe travels.
Rating

RONALD K, wrote review 13/01/2020

Beautiful Upgraded Rooms

All is perfect at this motel, although I can't say whether all the rooms have been upgraded, I stayed in a beautiful room here, I had room 311 on ground floor of the second building. One thing I e... more

Owner Response
John K, Manager at Best Western El Reno, responded to this review
Thank you for the Great Rating! We work very hard to keep the property up to date and clean in our rooms. Our Crew also always try to ensure our guests have a great experience from check-in to check-out. We are so glad we were able to accomplish this for you! Hope to see you next time you're in the El Reno, Oklahoma area.
Rating

Explorer507813, wrote review 06/12/2019

Won't forget this place!

Although this facility looked great from the beginning....the next day told the story in that I was covered in bedbug bites! I called the hotel to inform them of the issue and the person I spoke wit... more

Owner Response
John K, Owner at Best Western El Reno, responded to this review
I apologize you were not contacted. The manager stated she attempted to contact you. As bed bugs have become a modern-day issue for all hotels, we have a specified process of bringing in a team and inspectors who are trained to identify and eliminate any infestations. Your case was particularly perplexing although we found a single very small bug we didn't find a colony. With this said we always treat even a single bug as if it was thousands and the entire room and the rooms on all sides are treated. This means every piece of furniture and all electrical covers headboards picture curtains etc are removed and cleaned in high-temperature water (160 degrees F) or chemically with liquids and powder. The rooms are heated to approximately 100 degrees and remain in that state for several days. After this, they are fully inspected with black lights and if no evidence of active bugs remains the room is placed back into service. The room you stayed is still in an unrentable condition and although checked every day since your departure it is our policy too always keep them down the prescribed time and the team deems any infestation has been irradicated. I am very sorry you were not contacted. We feel it is highly likely your case is from another hotel as 3 separate trained inspectors found only one bug and highly encourage you to have your bags and cloths treated by a professional cleaner, most are very good at this process.
Rating

Natalie S, wrote review 11/11/2019

Kid friendly

I loved that right outside our door there was a jungle gym for kids, my baby loved it. It was an added bonus. Pet friendly hotel, safe neighborhood. I would stay here again when passing through the ar... more

Owner Response
John K, Owner at Best Western El Reno, responded to this review
Really appreciate the great call-out on our playground. Although our kids are grown and not "kids" (if you ask them), we understand the need to have activities, especially on long drives that gets the young ones a place to play and release a bit of that pent-up energy. We grateful for the wonderful comments, and yes we have dogs too. So, we get the importance of being able to have pets to travel with you. Hope to see you when you are in our neck of the woods. Safe travels.
Rating

Clay R, wrote review 28/10/2019

Easy (on/off) access to I-40 + VERY CLEAN

Very reasonable rates and efficient and clean facility..., + facility area seems safe and is in an easy-access area, which benefits trucks & vehicles pulling a trailer or a boat with ample parking + o... more

Owner Response
John K, Owner at Best Western El Reno, responded to this review
I am sorry I didn't get you your response. I attempted to respond on my phone as I was traveling and thought I had accomplished my goal. I see i did not. We are so appreciative of the great review and the 5 out of 5 rating. We know Trip Advisor takes longer than just checking a box but it really does help us much more at the hotel level to identify issues or problems as well as give us great feedback for our staff and helps with the moral. I hope to see you next time you come through and I hope your travels were safe.