BEWARE OF THE RUDE FRONT DESK LADY!!!
31.07.2019 Shelly G, Visalia, California
If I could give this place negative stars I would. We booked a room through Expedia that said the room was "pet friendly". After I booked the room, I called the hotel directly and told them I had bo... more
If I could give this place negative stars I would. We booked a room through Expedia that said the room was "pet friendly". After I booked the room, I called the hotel directly and told them I had booked a pet friendly room and I wanted to verify this was in fact a pet friendly hotel. I was told, YES the hotel was pet friendly and they looked up my name and said all was good. When we arrived the owner and her son were checking visitors in. She told me that even though the hotel was pet friendly, the room they had reserved for me wasn''t. I told her that I called to verify my pet friendly room and was told my reservation was for a pet friendly room. She had the audacity to call me a liar. I told her we just traveled 3 hours and I expect to get a room. She was not happy about it but she did agreed to give us a room. After we checked in, we took our two dogs to the beach where we stayed all day. The next day we left early to go to the beach again and we spent most of the day there. When we returned to our room, we noticed that the floors had not been cleaned. There was sand everywhere. One room down the maid had left a broom leaning against the wall so I borrowed it to sweep our room. Within minutes, the owner showed up banging at our door demanding her broom back. My husband explained that our room was not swept so we were just using it to clean the floor. She then said we were nothing but trouble makers and it would make her happy if we would just leave but because it was past checkout time she would not refund us for the day then she stormed away. Within 30 minutes the police were knocking on our door because she called and told them we were trouble makers causing problems. Mind you, in the two days we were there, we saw her two times, when we checked in and when we used the broom. That was it. We were out of the room both days at the beach. WE WERE THEN EVICTED FROM THE HOTEL. THIS INDIAN LADY AND HER SON ARE THE RUDEST PEOPLE I HAVE EVER ENCOUNTERED. DO YOURSELF A FAVOR AND DO NOT CONSIDER THIS PLACE. THEY ARE HORRIBLE!!! less
twinsbayinn, Hospitality Review at Twins Bay Inn, responded to this review
It is amazing how people just write these reviews. The entire property is on surveillance and also the lobby. To start off, your reservation did not come through having a pet. You showed up and demanded a Pet Room. The footage showed a lot of use of the F-word, S-word, and several degrading comments about the manager's culture.. Falsifying information is against our rules. We do have Pet Friendly Rooms and there is an extra charge of $30 per night for 2 dogs that weight up to 80 pounds. You didn't want to pay the extra charge.
Lastly, The only reason the police arrived is because you were drinking and driving and you got caught. I know you wanted to have fun on the 4th of July, but being intoxicated is just wrong. Endangering yourself, your wife, your pets and all the other lives is just un-replaceable.
Don't drink and drive, it could save a lot of lives.
The Staff at Twins Bay Inn