Disappointing. Room smelled like urine. Took 30 minutes to check in.
This was the lowest point on our vacation. The room smelled like urine. Problems with the computer at the counter resulted in standing at the counter and waiting about 30 minutes. The breakfast was av... more
This was the lowest point on our vacation. The room smelled like urine. Problems with the computer at the counter resulted in standing at the counter and waiting about 30 minutes. The breakfast was average. Kind of pricey as well. less
Averil B, General Manager at Best Western El-Quartelejo Inn & Suites, responded to this review
I am sorry to hear that experienced a sub-par stay with us. We just completed a total renovation of our guest rooms and public areas. We also installed all new heating/cooling units in our guest rooms. A few of these units have not officially been "broken in" which has resulted in an odor that reflects a new smell. Our rooms do not smell like urine. We have rectified this problem and we no longer have problems with the units. We could have rectified it during your stay if you would have alerted us. I also asked all of my front desk agents regarding our system being "down for 30 minutes." Fortunately, our system hasn't been down for over a year! The management anticipates busy nights with several arrivals and staffs accordingly so no guest is waiting longer than three minutes-- I believe you have us confused with another property. Our hotel rates are very much in-line with other hotels within a 50 mile radius of Scott City. Safe Travels!
Averil Barmann, General Manager and Staff