Pesima atencion
They said they would storage my luggage and they didnt. I choose this hotel because I really needed this luggage storage and I had to pay 100 usd in krakow center because they wouldnt do it.
Wifi didn... more
They said they would storage my luggage and they didnt. I choose this hotel because I really needed this luggage storage and I had to pay 100 usd in krakow center because they wouldnt do it.
Wifi didnt worked for the first 4 days and I have to use roaming. less
gm_BestWesternKrakow, Front Desk Supervisor at Best Western Efekt Express Krakow Hotel, responded to this review
Dear Julian,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements especially related to the Wifi connection to ensure we offer a better experience for guests in the future.
We offer luggage service to all our guests. This service we offer on the all booking portals. However, for security reasons, we cannot store guests' luggage for a long time.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at recepcja@krakowexpress.pl
Yours sincerely,
Front Desk Supervisor
Jacek Nahajowski