04/03/2018 Upaunoz, Quemado, New Mexico
As avid travelers, we know what to expect from a hotel. Best Western Edmond was what we chose to stay while in town for an event. Upon checking in the lady behind the desk was polite and prompt. As... more
As avid travelers, we know what to expect from a hotel. Best Western Edmond was what we chose to stay while in town for an event. Upon checking in the lady behind the desk was polite and prompt. As she hands me my key I asked where were the elevators and she informed me there weren’t any. Usually not an issue, but when you’re carrying three suitcases and 4 days worth of hanging clothes, an elevator would have been nice. We parked our car and tried to enter the outside door at the end of the hotel only to find our keys wouldn’t work. So I walked the length of the property to find out what was wrong to find no one behind the front desk. I rang the bell twice and no one showed. I then walked back to the end of the hotel, this time on the inside so I could open the door. Propped the door open and resumed the stairway luggage carry exercise program to our room.
Entered the room and it was clean and modern looking. Was happy to see that. Once we settled in I noticed message light was on so I called down to see what our message was and was told that there was no message and that she didn’t know how to turn it off.....click. Hmmmm ok.
We opted not to have maid service the first day as we really didn’t need it. Bed was comfortable and so was room. Everything was clean. Second day we left by 9am and made sure do not disturb was taken off door so we could get fresh towels and bed made. Returned that night at 11:00pm to find our room was not tended to. Called front desk to ask why and a snippy young man answered. I asked why hadn’t we had maid service and he said “I don’t know. I ll send someone in the morning.” I said we were checking out in the morning and he responded,”Sorry....click”.
So In general that’s why I call this a so so hotel. Bed was comfortable and room was clean but staff was not real helpful and at 110.00 a night I expect maid service when we want it. If I “had” to stay again I guess I would, but only if the hotels down the street were unavailable. This would not be my first choice. less
Badal C, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Edmond Inn & Suites