Three strikes, we are out.
10/04/2017 Sisnkaty, Houston, Texas
I booked this hotel 3 months in advance of an event in Luther. Upon check in, all that remained vacant was a handicap room. No problem, we are not picky nor are we handicapped. Sure hope that someone... more
I booked this hotel 3 months in advance of an event in Luther. Upon check in, all that remained vacant was a handicap room. No problem, we are not picky nor are we handicapped. Sure hope that someone who really needed it wasn't turned away.
Pros: near our venue; front office staff exceptional
Cons: worked all day, airport/plane all evening dreamed of a nice hot tub soak- Nope, no tub. Strike one. Disappointed but not a deal breaker.Shower head dripped all night long onto a plastic shower floor. There was no wet floor towel rug provided. Room is in desperate need of maintenance. Toilet seat and toilet need repair, not bolted to floor and seat came right off. That was when it would flush. AC unit fan needs repair- never stopped vibrating the entire unit. This room was near the lobby, loud & noisy with entire hotel coming by to lobby. Strike two. Breakfast - we are not picky eaters or food critics; however, it was so old and leftover that we drank tea/coffee and left. The dining area is so tiny and poorly designed that it can not handle the amount of people staying there. Strike three.
We were scheduled to stay two nights; however, we just had to leave and checked out first thing the next morning. We found occupancy at another hotel and took a long much needed nap is peace and quiet. less
BestWesternHotels, Guest Relations Manager at BEST WESTERN Edmond Inn & Suites, responded to this review
Thank you so much for your feedback. On behalf of our entire staff, I would like to apologize for your experience. Your concerns have been relayed to their related department heads so that procedures may be evaluated and re-training may take place. Thank you for staying with us.
Best Western Hotels & Resorts