Nice rooms but too many defective issues
15/07/2018 loupi3, New Jersey
For those who are looking for a hotel with clean, comfortable rooms and a decent breakfast this hotel rates well. However beyond that they neglect too many problems. The telephone in our room didn't ... more
For those who are looking for a hotel with clean, comfortable rooms and a decent breakfast this hotel rates well. However beyond that they neglect too many problems. The telephone in our room didn't work. When we changed rooms the new phone worked, but the front desk never answered so it wasn't possible to leave a wakeup call. For the entire three nights of our stay the business center wasn't functional so that when I needed to use the printer it was unavailable and no attempt was made to repair it. On the third day when I had some work to do on my laptop, there was a continual banging and hammering for several hours while toilets were installed in the rooms above ours, For that they gave us a tiny discount for that day. The indoor swimming pool was a nice extra, but I never saw anyone cleaning it. There is no elevator so the first night of our stay we were placed in a room on the second floor and had to drag our heavy luggage up the stairs. The next day, thanks to an efficient and helpful desk clerk named Shelby we were moved to a room on the first floor. On the other hand when we changed rooms my wife had forgotten something in the original room and when we went to look for it, the maid who was cleaning the room seemed to have an attitude problem and flippantly said she hadn't seen anything while a short search we made found it in an obvious place. All in all a very mixed experience, but I would definitely not go out of my way to stay there again. less
Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review. It is disheartening to learn your stay was not enjoyable due to our room remodel that was in progress. We do hope you will return to see how we grow and improve.