Management and Staff Very Accommodating For Our Group of 18
05/02/2018 N251HXjohnn, Minneapolis, United States
Had less than a week to make arrangements for my large, extended family to travel in from 13 states plus Germany for my 97 year-old mother's funeral. A huge thank you to Sheena Gilley, the General Ma... more
Had less than a week to make arrangements for my large, extended family to travel in from 13 states plus Germany for my 97 year-old mother's funeral. A huge thank you to Sheena Gilley, the General Manager, and the rest of the staff at the Best Western Edinburgh/Columbus. This hotel served wonderfully as our home away from home. The staff was helpful, professional, flexible when needed, and very supportive of our purpose for being there. The hotel is clean, comfortable, updated, and the complimentary breakfast tasty and plentiful. The crew goes out of their way to make sure that you have the best possible experience during your stay. They have an arrangement with the local restaurants for a substantial discount on your meals. The entire staff treats you as though you are family. Congratulations to Sheena and her staff for doing such a great job and providing exceptional service. You are not simply a number at this hotel. Nice, in this day of impersonal service. less
Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thank you very much for taking time to provide feedback regarding your recent stay at the Best Western Edinburgh/Columbus. It was our pleasure to be able to assist with accommodations for your group. We understand the stress that comes along with traveling so we try our best to ensure our guests feel at home, I'm glad we didn't fall short!
We welcome you back anytime you are in our area!