Generally Good
05/08/2019 bataylor, Fairmount, Indiana
My husband and I stayed at this motel while in the area to do some shopping and visit family. The location isn't bad, across the highway from the outlet mall. The room was a nice size with queen bed... more
My husband and I stayed at this motel while in the area to do some shopping and visit family. The location isn't bad, across the highway from the outlet mall. The room was a nice size with queen bed and a loveseat. The bathroom was small but doable for 1 night. Bed was comfy but pillows were lumpy and small like most motel pillows. Bath towels were thick and soft. The room seemed to be clean. Check in and out were easy with no problems. Didn't try the breakfast so don't know if it was good or not. Though not the motel's fault, just rude people, there were a lot of slamming doors late into the night and could hear guest walking around in the room above. Woke early to what sounded like Bigfoot stomping across the floor in the upper room. We didn't want a early check out but the housekeeping staff kept slamming doors and making so much noise we did leave earlier than we wanted to. On the way out one asked if we were checking out like they wanted us gone so they could hurry and finish cleaning. The back door is left unlocked from 6 AM to 11 PM so anyone can come and go guest or not. Not sure if we will stay at this motel again or not on our yearly trip to the area. less
Sheena G, General Manager at Best Western Edinburgh/Columbus, responded to this review
Thanks for taking time to share your feedback regarding your stay at our property. By letting us know what you liked and disliked you are helping us to deliver a more superior experience to future guests. I will be sure to share your feedback with my housekeeping department to ensure better service in the future. Thanks again for your valuable feedback, we hope you can allow us another opportunity to show our higher standards.
Sheena Gilley
General Manager