Best Western Eden Prairie Inn

I usually stay at Best Western motels because of their quality and cleanliness. This place did not have a Best Western feel to it. More like a Sure Stay or Super 8 motel. Tiny lobby, narrow halls, rooms were okay aside from the windows not being washed in ages. Overall worth the $56 I paid but I would rather pay little more to get that quality "Best Western" atmosphere. less

was 90 degrees outside. reserved a room a month in advanced. once checked in, the air conditioning was never turned on before my arrival?! room temp was 80 degrees! had to turn on a/c and drive around town for an hour before room cooled down? Best Western knew i was coming. why did they not have room ready for me? my sister checked in same day. same problem with a/c not turned on but their unit didnt even work. had to repack and move to another room that didnt have air on and wait for it to cool down!! hallways of hotel had no a/c in them. if you cant afford to run a/c in the building in the summer, your doing something wrong! figure it out less

This is our third stay at this hotel. We like it because of it’s location, the friendliness of it’s staff, the comfortable and uber quiet guest rooms. We didn’t mind that breakfast was limited to juice, coffee and instant oatmeal - that just gave us an excuse to sleep in a little. We like the location because it’s within walking distance to the mall, grocer and a multitude of restaurant and it’s just right off the freeway. The mini king suite we had was spacious, the bed was super comfortable and the mini fridge and microwave were a plus. less

We were assured a first room floor yet didn't get one. There is only 1 ice machine on the first floor. Hot tub looked like it hadn't been cleaned in months. Fitness equip did not work. Workers couldn't even tell me what was across the street. less

My husband and I chose Best Western Eden Prairie because on the headquarters' website it said the company would be taking extra measures during Covid-19 to ensure cleanliness. This was not the case. Yes, my I.D. and credit card were disinfected before being handed back to me and there was plexiglass at the desk, but that was the extent. Employees did not adhere to CDC protocols as no wore masks even when they rode the elevator with us. The room was clearly not thoroughly cleaned. There was a used coffee filter still in the machine and KY jelly in the nightstand. Both of those instances led us to believe that extra diligence in regard to cleaning was not happening. Ordinarily I would just roll my eyes and not think too much of it, but during a pandemic the situation is drastically different. I am unlikely to stay at Best Western in the future because of this experience. less