BEWARE !!! THIEVES WORK HERE
BEWARE!! – THIEVES OPERATE this motel! While spending one night I accidently left my “backup” purse. I always carry 2 purses when traveling so I didn’t know that purse was missing until I got home... more
BEWARE!! – THIEVES OPERATE this motel! While spending one night I accidently left my “backup” purse. I always carry 2 purses when traveling so I didn’t know that purse was missing until I got home a week later as I would only have used it in an emergency. They notified me FIVE DAYS AFTER OUR STAY that they had my purse! After several attempts to contact them they finally returned it AFTER REMOVING $300 and RUMMAGING and REARRANGING everything in my purse! The motel is overpriced since it is out in the boondocks and no other motels around. It is furnished with uncomfortable cheaply made log furniture, bad odor in the room, not very clean bedding/bathroom, bugs crawling/flying around and there is no free breakfast! The woman at front desk was rude and did not seem to know how to operate a computer and did not want to give me a receipt! I have always been a BestWestern traveler …but no more! I will switch to another chain and keep my purse and valuables in sight! I will also alert state officials and the Mount Carmel police about the highway robbers operating at this motel. less
Gordon M, Owner at Best Western East Zion Thunderbird Lodge, responded to this review
Now for the rest of the story: Your rather large purse, having been found on your bed, was turned in within a half hour of your departure. We searched your purse looking for contact information. We found one credit card and one one hundred dollar bill. Your purse was then placed in our safe. Then we called the phone number we found and left a message, we also emailed you to inform you that we had found your purse. I called a couple of days later and left another message. I asked my groundskeeper why there would be bugs crawling/flying around. He intimated that, per chance, it might be due to the fact that our property is surrounded by hills and mountains. As for our custom made aspen log furniture, we do occasionally have guests that prefer the standard mass produced compressed wood, cherry/mahogany stained furniture which, gladly, we are unable to provide. concerning the employee that you feel a need to belittle, that particular employee was impressed with how well you eviscerated her.