A place to lay your head, but not much more
09/05/2019 FromdaUPeh, Watersmeet, Michigan
Check-in was quick, but no recognition for Rewards Club Members. The questions I had upon check-in were answered quickly, but by a guest in lobby as Desk Staff were not knowledgeable of their motel. T... more
Check-in was quick, but no recognition for Rewards Club Members. The questions I had upon check-in were answered quickly, but by a guest in lobby as Desk Staff were not knowledgeable of their motel. The room was comfortable, but very disappointed that the sink in the bathroom barely drained and had to take breaks when using it to prevent it from overflowing.
Breakfast was disappointing to say the least. With a serving window and cook, all that was offered was standard scrambled eggs, over seasoned breakfast potatoes and overcooked paper thin bacon. If that wasn't enough, you had to work around incoming employees grabbing their breakfast and hanging out with the cook. Surprisingly, both coffee pots in the breakfast room were out of coffee and instead of the cook taking care of it (or catching it before it happened) he left to go get someone else to make the coffee. In contrast the West Towne Best Western has a cook that will prepare made to order breakfast in addition to what is set out for breakfast. Perhaps this franchise should take notes from their neighbor.
In room, where there are usually many local restaurant options for delivery or take out. This facility only has a menu from a contracted service (800 number and location number). The items were overpriced and limited. When the service was contacted, they notified us that the kitchen serving this motel was closed early this evening due to internal problems. They recommended we contact the front desk for options.
I would highly recommend the West Towne Suites or one of the many other options in the area. less
Tanya P, General Manager at Best Western East Towne Suites, responded to this review
Thank you for taking the time and leaving us your feedback. We value your opinion and we'll work hard at correcting the issues you faced.