Filthy Run Down Hotel
I checked into this hotel on Nov 1, 2020 and was given a room that was dirty. The bed appeared to be fine but the furniture was filthy, A/C was off, room was hot so I turned on the A/C and a dark clo... more
I checked into this hotel on Nov 1, 2020 and was given a room that was dirty. The bed appeared to be fine but the furniture was filthy, A/C was off, room was hot so I turned on the A/C and a dark cloud of dirt erupted from the vents. I pulled the filters out and filth fell to the floor. Coughing, I went to the front desk with dirty filters in hand and photos of the dirty furniture and the food on the desk and asked to be checked out and refunded. I later followed up with a manager named Max who hung up on me after telling me that requesting a refund because my standards were too high would not be honored. Of course I contacted Best Western Corp and I am awaiting that refund. This is by far the worst experience I have ever had at a BW Hotel and I am a Premier Rewards Member of many years. less
Best Western, General Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.