09/03/2017 MisterMikeTheGreat, St. Albert, Canada
We checked in for one night in our road trip to New Mexico, the room key didn't work, I returned to desk to correct it, but clerk didn't believe me, he walked to room, had the same result as me, retur... more
We checked in for one night in our road trip to New Mexico, the room key didn't work, I returned to desk to correct it, but clerk didn't believe me, he walked to room, had the same result as me, returned to his desk, reprogrammed it, returned to room, still didn't work, used a master key to open the room, fiddled with two cards, finally succeeded and handed us our card. Then We went out and noticed the rear entrance door of the hotel was broken. It would not close securely. We notified the clerk of the problem and he acknowledged the door had been broken for quite some time, but allowed guests who parked in the back lot to use the door freely without a key. I feel this is unacceptable (this IS El Paso), as any vagrant would be able to enter at any time. The toilet paper roll is behind the toilet, be prepared for quite a stretch to unroll it. The best part was the soft mattress, king size, we had a great sleep. less
mytrip_86, Manager at BEST WESTERN East El Paso Inn, responded to this review
Thank you for reviewing our property regarding your last stay with us.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 915-851-2882.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.