Mostly good but had some issues
Attractive hotel lobby, small-but-attractive breakfast room, room furnishings attractive, comfortable but firm bed, but this "pet" room had some maintenance issues. Understanding the challenges of m... more
Attractive hotel lobby, small-but-attractive breakfast room, room furnishings attractive, comfortable but firm bed, but this "pet" room had some maintenance issues. Understanding the challenges of maintaining a pet room, we were probably more tolerant of some pet issues than others might be. Everyday maintenance issues: 2 lights out over bath vanity, liquid soap dispenser empty. Maintenance issues: closet door wouldn't open, applying pressure to get it open likely would have broken it. Gouges in refrigerator cabinet; dismantled portions of service area furniture piece exposing unfinished interior and a mystery open section. Pet-related: collecting a "pet fee" should mean extra cleaning of rugs and urine stains. While our bed was clean, there were urine stains on the corners of the bed skirt, and some urine stains still in the carpet (perhaps because there's no pet walk area). Mismatched chair/ottoman. Get the feeling the "pet" accomodations get the old furniture. That being said, I get the heavy-handed pet rules gone over during check-in which sadly makes you feel it's not so "pet friendly" though. We would still consider returning though, especially in light of the reviews from other travelers, just ask for a different room w/o maintenance issues. In fairness, we did not notify hotel staff of the issues until checkout. less
Best W, Front Office Manager at Best Western East El Paso Inn, responded to this review
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