Good location, economical but average
31/01/2017 Penny A, Kingston, Canada
We are Best Western Loyalty Members. We liked the location of this hotel just off of the internet and next door to an excellent family run restaurant. The price was reasonable. However, we found th... more
We are Best Western Loyalty Members. We liked the location of this hotel just off of the internet and next door to an excellent family run restaurant. The price was reasonable. However, we found the staff to be aloof, and more interested in talking to their colleagues during check in and check out. The bedding and bathroom linens were worn and tired. The breakfast staff were disorganized and appeared to be distracted by other duties falling behind in keeping up with available breakfast food for the guests. less
mytrip_86, Manager at BEST WESTERN East El Paso Inn, responded to this review
Dear Penny A,
Thank you for completing the survey regarding your stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 915-851-2882.
Best Western East El Paso Inn