Horrible place, I will never stay there and do not advise it ,
The hotel staff was not very friendly at all, I am disabled and ask for a bottom first floor I was put on the second floor all the way in the back, not to mention she gave me keys that did not work a... more
The hotel staff was not very friendly at all, I am disabled and ask for a bottom first floor I was put on the second floor all the way in the back, not to mention she gave me keys that did not work and I have been driving For sometime. I get all the way up there to the room go all the way to the back of the hotel only to find my keys did not work. Needless to say I had to go back down and be rude attend it re-slides the keys and reset them and then head to forcefully and rudely walk in front of me and barge a head as if I did not know what I was doing and go up and unlock my door and then hand me the keys to look only to look at me as if to say you did not know what you were doing. But remember first she reset them. I would never recommend this place. The next morning different lady just as rude. I told them I could not sleep because of the foul odor in my room, it smelled like a septic tank. The water smelled septic, do not stay at this hotel unless you're willing to go in first and check out the rooms make sure you don't get stuck with one like I did less
BestWesternDutchV, Front Office Manager at Best Western Dutch Valley Inn, responded to this review
Thank you for your review. We appreciate your feedback, and we apologize for falling short of your expectations.
Thank you again