Not Really Up to Best Western Standards in My Opinion
Best Western in Durango was a bit of a disappointment for us. I booked two rooms since it was my son and daughter-in-law's anniversary so I can't speak to their room but I didn't consider it up to st... more
Best Western in Durango was a bit of a disappointment for us. I booked two rooms since it was my son and daughter-in-law's anniversary so I can't speak to their room but I didn't consider it up to standards for a special occasion. Our room, 1 adult and 3 children, was very small. The bathroom was postage stamp size. The faucet on the sink leaked at the base with water soaking everything that was sitting on the sink top. The staff seemed rather disengaged. Breakfast was COVID minimal with not many kid-friendly options. (This was the 5th hotel we had stayed in on our trip and other hotel COVID breakfasts certainly outdid this one.) The best thing I can say is that it was near the rafting place where we had booked a raft trip. less
Amy Brunvand, General Manager at Best Western Durango Inn & Suites, responded to this review
We are sorry to read of your disappointment on all the social media sites. We have so many room type options available with so many different configurations. Our greatest value and least expensive room is our standard 2 bed room which is small. However, for slightly more, we have large spacious suites, and still a terrific value and perfect for those special occasions. . Our breakfast room is open, COVID friendly, with protein bowls, burritos, waffles, muffins, coffee cakes, fruit, yogurt, cereal, juice and coffee. My apologies that we did not catch your maintenance issues. We will work harder to address those prior to our guests arrival. I was shocked to see your feedback regarding the staff. They are working so hard, some without days off for weeks and are some of the most terrific team members there are . We are so thankful for them. Hope to see you again in the future.