Strange hotel. Really badly designed motel.
11/07/2017 Annabelle H, New York City, New York
Most rooms face the parking lot, all doors are exterior and open into the parking lot. The pool is on one end of the rather spread out stretch of rooms, and the jakuzzi is all the way on the other sid... more
Most rooms face the parking lot, all doors are exterior and open into the parking lot. The pool is on one end of the rather spread out stretch of rooms, and the jakuzzi is all the way on the other side of hotel, a rather long ,wet walk again through the parking lot. Not a good design. The garden area behind the hotel is lovely, a nice place to sit or have breakfast. Ladies at front desk a bit curt, snacks in store by front desk were old and stale. Very expensive "hotel", technically motel, for what you actually get. less
Icaretwo, Owner at Best Western Durango Inn & Suites, responded to this review
Thank you for your review. I appreciate the details you pointed out and agree with your design comments. Someone was not thinking when they put the pool and hot tub in 2 separate places. I love that you appreciated the garden and will look into the gift shop items. They move so fast I was surprised to see that you had some outdated items. We will address but what has me most concerned is that you found the ladies at the desk curt. That is completely unacceptable. I am so sorry and would love to further discuss at your convenience. I can be reached at 303-328-5569 or email@example.com. Please accept my apologies. We are known for our service and I will address immediately. NOT OK! Thank you for brining to my attention.