Family Trip for a soccer tournament
The hotel is way over priced and the rooms are outdated and tiny. The toilet is made for a 10 yr old it is so small. The rooms were clean and the service was the best thing about the hotel all the sta... more
The hotel is way over priced and the rooms are outdated and tiny. The toilet is made for a 10 yr old it is so small. The rooms were clean and the service was the best thing about the hotel all the staff was very friendly. I would not stay again because 167 per night was outrageous the only reason I did stay was because there wasn't anything else available. less
Icaretwo, Manager at Best Western Durango Inn & Suites, responded to this review
We are thrilled to hear your room was clean and you appreciated our staff. They are an amazing group of folks that work so hard at what they do. We are lucky AND proud. We are sad to hear you will not stay with again because you felt we were not a good value. We do out best to remain competitive in the market and its demands. We recognize that Durango can be expensive and the cost of doing business is extraordinary. We do hope you enjoyed our free full breakfast, which included sausage, bacon, eggs, waffles, local roasted coffee, local green chili, cinnamon bread, yogurt, pastries, juices, tortillas and cheese. AND by golly, we hope you relaxed at the breathtaking courtyard that is so green and lush right now it is picture perfect. And if you did not have a chance to do enjoy, we do hope you enjoyed a glass of complimentary wine at one of Durango's only outdoor pools. I am sorry you found the accommodations outdated. We have brand new furniture, carpet, granite counter tops, chairs, bedding, lamps and brand spanking new pull out sofa sleepers...and gosh.... sorry about the small toilet.