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We booked this hotel based on a billboard touting the heavenly 7 layer luxury bed. We passed on the Holiday Inn Express for this place. What a mistake! We arrived around 9:15 pm, Kenn checked us in, v... more
We booked this hotel based on a billboard touting the heavenly 7 layer luxury bed. We passed on the Holiday Inn Express for this place. What a mistake! We arrived around 9:15 pm, Kenn checked us in, very easy and quick. This is a outdoor entry motel, which is a plus to us especially during COVID-19. Upon arrival to our room #566, we attempted to enter several times but the door was stuck. Finally the door opened after a extremely hard push. It needs to be fixed. We noticed lots of hairs in the bathroom sink and a hair (whisker) in our bed. There was also footprints next to the toilet. The room was clearly not cleaned properly. The handle on the sink faucet came off when barely lifted. The toilet paper holder kept falling out and the fan in the bathroom is so loud it sounds like a helicopter landing. The bed is not heavenly, but quite the contrary. It is hard and extremely bouncy! We were looking forward to the complimentary breakfast based on reviews but unfortunately with no sleep and being very sore from the bed, we left at 4:30 A.M. We informed the front desk clerk of our terrible experience. He seemed extremely uninterested, apparently we were bothering him. We were excited to stay initially, but would NEVER stay again at this property. It was a huge waste of money!
Lisa S, General Manager at Best Western Dunmar Inn, responded to this review
On behalf of our entire team, I do apologize that you had a poor experience at our property. I would be more than happy to speak with you personally on this matter if you would like to give me a call at the hotel 307-789-3770.