A cold night in Wyoming.
14/01/2019 Skittleslover, Salt Lake City, Utah
We had to go to Evanston, Wyoming for a family wedding. Per my cousin's recommendation, we stayed at the BW Dunmar. First of all, all rooms are on the ground floor, which I don't prefer. Secondly, ... more
We had to go to Evanston, Wyoming for a family wedding. Per my cousin's recommendation, we stayed at the BW Dunmar. First of all, all rooms are on the ground floor, which I don't prefer. Secondly, the parking lot outside the rooms was like a ice-skating rink. It had been plowed, but there was thick black ice in the parking right outside the rooms and nobody had tried to cut it away or even put ice melt on it. It was absolutely dangerous. When we returned to the room at 1 am, the room was cold. There were two different thermostats on the wall with no instructions. It was below freezing outside. It took us several hours to get the heater to come on proper. Meanwhile, I discovered there was not an extra blanket provided in the room. When I phoned the front desk I was told "If we have one I'll send it up". That was the last we heard and no blanket was delivered. I also found the sheets to rough and irritating to my legs. It was a long, sleepless night. On the uptake, they provided a very good hot breakfast, but in only until 9:30 on a Sunday. less
Passport06199618309, General Manager at Best Western Dunmar Inn, responded to this review
I am terribly sorry that you had these issues. I will be using these comments for training in order to make sure that this does not happen again. Thank you for brining them to my attention.