Good Location, but needs updating
Spent one night while visiting family. Check in was easy and quick. Was given an upgrade for Gold Status which was appreciated. Room was good size, but bathroom was so tiny you could hardly shut the d... more
Spent one night while visiting family. Check in was easy and quick. Was given an upgrade for Gold Status which was appreciated. Room was good size, but bathroom was so tiny you could hardly shut the door and turn around. Nice TV, room was clean, but bedding needs to be replaced. Mattress was very soft and sofa in room was pretty low and uncomfortable to sit on. Our stay was OK until 5:00 AM when two loud, drunk men tried to get into our room. We were in room 125 two doors away from the front desk. They finally figured out they were in the room next door right next to the office. After several minutes in the hallway of being very loud they got into their room and continued to keep laughing, yelling loudly and playing their TV until 6:00 AM. Our room also had a connecting door to their room which they tried to open, so the noise was even louder. Being right next to the office I can't believe this was not heard by the front desk person and dealt with it. Since we had been asleep when rudely awakened at 5:00 AM I did not feel like getting dressed to go out to the desk to complain. When checking out we mentioned the incident and she said "I'm sorry". This was totally unacceptable behavior in any hotel and should have been addressed when they came in since it was right next door to the front desk. Breakfast was ok considering covid times. Breakfast sandwiches to warm up in microwave, cereal, pastries, juice and coffee. The pool is right next to the breakfast area, so there was a very strong smell of chlorine in the lobby and eating area. Not too appetizing for eating. Price paid (143.00) for one night was way too much for this hotel. Location is close to restaurants and downtown, but really needs updating and desk clerks who are more aware of what is going on at 5:00 in the morning in the hallway next to their office and what type of people are coming into the hotel. less
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Valued Guest,
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.