Best Western Dunkirk & Fredonia Inn

3912 Vineyard Drive, Dunkirk, New York, 14048-3522, United States
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Best Western Dunkirk & Fredonia Inn

This Dunkirk, NY hotel offers clean rooms, luxuriously appointed accommodations, an affordable price and a location near Lake Erie, Lily Dale, Nestle Purina and SUNY Fredonia.

Located right off of Interstate 90, vacationers delight in the fa
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
3912 Vineyard Drive, Dunkirk, New York, 14048-3522, United States

Reviews of Best Western Dunkirk & Fredonia Inn

Traveller Overview:
3.5 Rating: 441 reviews
Excellent 29%
Very Good 33%
Average 17%
Poor 10%
Terrible 9%
Rating

csinnett83, wrote review 03/03/2021

Great other then check in!!!!

I was arriving in Dunkirk to take a certification test for my job. At check in front desk clerk was rude short and just unwilling. Informed I would be studying and all I got was well were pretty full.... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
Rating

jillhbflo716, wrote review 21/02/2021

Average stay

Our stay was nothing exceptional but the room was clean and the staff was friendly. I agree with the mattresses could be more comfortable but we all survived and slept through the night. I noticed one... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Jill, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
Rating

Deborah P, wrote review 18/02/2021

Pleasant stay

This hotel was very Clean our room was perfectly located and comfortable. Very easy to get around and to Fredonia College. Staff was friendly and Polite. We did not use the pool and Hot tub but it loo... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Deborah, Thank you so much for the stay and the overall appreciation. We are highly inspired seeing your comments. Guest satisfaction is a special reward for our team. We are privileged to have guests like you. Please do visit us again. Sincerely, Hotel Manager
Rating

Drea716travel, wrote review 04/02/2021

RUDE STAFF DONT STAY!

Booked at this hotel for my daughters 3rd birthday with close family, so they were able to have fun in the pool. Upon arrival I was not greeted by the front desk clerk CINDY, and was immediately given... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thanks for the stay and your feedback. I regret that you did not receive the level of service we are capable of providing and I apologize for the unfriendly behavior of our staff. This is critical. We will verify and manage to check and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration for future visits. Sincerely, Hotel Manager.
Rating

queenanais2021, wrote review 01/02/2021

Worst beds ever

The staff was friendly but the hotel needs to replace the beds. The mattresses sagged so much we were unable to get any rest at all! FYI the rooms had no microwaves. I wouldn’t recommend to someone wh... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again, Sincerely, Hotel Manager.