Best Western Dunkirk & Fredonia Inn

Spent one night while visiting family. Check in was easy and quick. Was given an upgrade for Gold Status which was appreciated. Room was good size, but bathroom was so tiny you could hardly shut the door and turn around. Nice TV, room was clean, but bedding needs to be replaced. Mattress was very soft and sofa in room was pretty low and uncomfortable to sit on. Our stay was OK until 5:00 AM when two loud, drunk men tried to get into our room. We were in room 125 two doors away from the front desk. They finally figured out they were in the room next door right next to the office. After several minutes in the hallway of being very loud they got into their room and continued to keep laughing, yelling loudly and playing their TV until 6:00 AM. Our room also had a connecting door to their room which they tried to open, so the noise was even louder. Being right next to the office I can't believe this was not heard by the front desk person and dealt with it. Since we had been asleep when rudely awakened at 5:00 AM I did not feel like getting dressed to go out to the desk to complain. When checking out we mentioned the incident and she said "I'm sorry". This was totally unacceptable behavior in any hotel and should have been addressed when they came in since it was right next door to the front desk. Breakfast was ok considering covid times. Breakfast sandwiches to warm up in microwave, cereal, pastries, juice and coffee. The pool is right next to the breakfast area, so there was a very strong smell of chlorine in the lobby and eating area. Not too appetizing for eating. Price paid (143.00) for one night was way too much for this hotel. Location is close to restaurants and downtown, but really needs updating and desk clerks who are more aware of what is going on at 5:00 in the morning in the hallway next to their office and what type of people are coming into the hotel. less

Room was very tiny. The beds were only full size beds. Rooms were not cleaned very well. Bathtub had hair and dust on it and room was not vacuumed around the bed. COVID breakfast options were yogurt in a "cold" lunch bag or oatmeal in a "hot" lunch bag. Could have offered an actual prepackaged breakfast sandwich to reheat in the microwave. The saving grace for the hotel was the extremely friendly and hospital front desk staff. less

Having to make necessary travel during the COVID-19 pandemic, we chose to stay at this hotel because of Best Western's pledge that they are industry leader in cleaning standards, and because we had stayed here last year and been very impressed by the cleanliness and adherence to CDC guidelines for protecting ourselves and others during this pandemic. NEVER AGAIN. This year when we arrived in the late evening (about 10:30 pm EDT) after driving more than 15 hours we found the front entrance crowded with a group drinking beer and smoking with not a mask in sight. My daughter-in-law entered the hotel to check in and found the bar in the lobby also crowded with maskless people drinking and behaving in a rather rowdy manner, and the desk clerk was also NOT wearing a mask. We did stay there because it was so late and we were exhausted, but our room was a disappointment as the sink and fixtures in the bathroom were dirty, having obviously NOT been cleaned after the last customer. The carpet was also worn and did not look clean, and had a group of spots that looked like on it between the beds. Despite the signs on the door that masks were required inside, we saw several individuals in the hallway without masks. I spoke today with the manager, who asked why we didn't object that evening (night), and I explained that we did not want to walk around in the hotel where others were not taking precautions against COVID-19 (my daughter-in-law is an MD and has worked on COVID units this past year, which is a grueling and tragic experience). Although the manager and the staff with whom we spoke were pleasant, this is an experience not to be repeated. My advice to anyone traveling through this area is to look elsewhere for a hotel if you care about your health. less

I was arriving in Dunkirk to take a certification test for my job. At check in front desk clerk was rude short and just unwilling. Informed I would be studying and all I got was well were pretty full. Because I used my room until noon check out I must say housekeepers were very polite and considerate and quiet. Was thankful for that. Clean rooms was a big plus. less

Our stay was nothing exceptional but the room was clean and the staff was friendly. I agree with the mattresses could be more comfortable but we all survived and slept through the night. I noticed one reviewer left a comment about the absence of microwave in the room, however there is one in what is typically the breakfast area for usage. The grab and go breakfast was adequate- I have seen worse. If you truly need more food, there is a Tim Hortons and Dunkin’ Doughnuts a very short drive away. I would stay here again. less