When arriving at the hotel everything was great, clean enough and the reception was kind enough. As I got to my room I went to open the window, I routinely do this - especially now with Covid, only t... more
When arriving at the hotel everything was great, clean enough and the reception was kind enough. As I got to my room I went to open the window, I routinely do this - especially now with Covid, only to discover there was a LOCK on the window. My husband and I thought it may have been just a safety lock for children so we tried to figure out how it worked and realized it was permanently affixed to the window. I approached the front desk asking how I could open the window and she blankly said you can't. When I asked why, she said because people fall out of the windows (we were on the 1st floor, the ground was less then 2 ft below). When I asked how could I get fresh air, I was told to step outside. Then when I raised my concern about fire safety, she seem dumbfounded and said I guess you would just have to break the window. Ah ok.
The hallways were saturated with chlorine. Every room surrounding us was occupied. One room had a dog that barked incessantly. Next door to us were two men who were up most of the night, making it difficult for us to sleep. Then beginning at 4:45am someone's door began to bang closed several times for over 10 mins, until another guest had enough and screamed out for them to "stop slamming the **** door!" This was followed by another guest about an hour later who was coughing so intensely in the hallway I was worried they wouldn't recover. This spiked my fears of the lack of fresh air and the COVID concerns. Needless to say we were out the door shortly thereafter. less
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Thank you for writing us the review and praising the positive things.
We are disappointed to see your comment about the window.
We have taken note of the plus sides and the multiple negatives.
Our team will definitely work on your observations.
The inconvenience is regretted.
You can expect a further improved stay next time.
Shall appreciate your understanding