Way over priced for what you get
Beds are uncomfortable, housekeeping turns off heat/air daily to return to an uncomfortable room. Only redeeming value is I could have my dog with me. Room was clean, mostly quiet, but honestly the ... more
Beds are uncomfortable, housekeeping turns off heat/air daily to return to an uncomfortable room. Only redeeming value is I could have my dog with me. Room was clean, mostly quiet, but honestly the area and what you get should be closer to half what paid. less
Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
We appreciate you staying with us and for taking your time to leave a review about the hotel.
I am grateful for the compliments on the cleanliness of the hotel. Having it rated 5 out of 5 shows our housekeeping department that their efforts are not going unnoticed.
I am sorry to hear about the comfort of the bed in your room. Unfortunately, there is a great balancing act for hoteliers in choosing bedding. Some guests like firm, some like soft, and most like it somewhere in-between. I will make sure there is nothing wrong with the mattress set(s) in the room you stayed. If there is any wrong, be sure it will be remedied immediately.
I am also going to check into the climate in your room. The AC/Heater units are controlled by a thermostat on the unit. I have never heard this issue coming up where a housekeeper will adjust the temp in a guest room without turning it back to the original setting when they are finished cleaning. I have the schedule of the housekeeping crew that was in your section during your stay. I will follow up with them to make sure this is not something that continues (if this was the case). I am also going to the room with the maintenance engineer to make sure the unit and thermostat are in good working order. If either system has failed, we will fix immediately.