Best Western Dunkirk & Fredonia Inn

I called the night before to make a reservation and was treated well. Gave me a room on first floor since I have difficulty doing stairs. Very clean and employees go out of there way to help. great breakfast and fruit and coffee available 24 hours less

We called the night before to make a reservation and was able to get first floor room since I have dificulty doing stairs. No problems checking in or checking out. Room was spacious, good size refrigerator, very clean. All employees were very helpful If you mention you stayed at Best Western the Applebees will give you 10% discount off your meal less

Pleasant surprise. Very clean, has snacks available and coffee available 24 hrs. If you stay here you can get a discount at applebees. Had the jacuzzi room--its in the main room...not bathroom. That was weird :) less

The property was in poor repair (mostly cosmetic, but very noticeable), and the desk clerks were clearly not trained. The poor clerk when I arrived at 8 pm had three fairly large issues immediately- a guest went to their room after check in and that room was already occupied, a guest was charged double the correct rate when checking in, and after I checked I came back because my non-smoking room smelled heavily of cigarette smoke. She had no idea how to remedy any of this. She was clearly not trained on the billing, and could not adjust a guests' bill. She had no idea how to deal with the double booked room. She was able to move me to a different room, but it was a significant downgrade from my original room--I was fine with that, it was all that was available and I had no complaint over the room downgrade. However, she could not adjust my bill to the lower cost of the downgraded room. The poor clerk did her best, and kept a smile on her face, and I applaud her, but her management really failed her in her training. The new room I was assigned had a clean bedroom, but the bathroom was not cleaned. The walls in the bathroom had clearly been recently dry-walled, and large patches of it were unpainted. There were dirty towels on the floor and the shower was damp with used toiletries in it. I did not complain as the bed was made and I just wanted to sleep. I got some extra towels and just lived with it in the morning. Everything in the room was in general modestly unclean-- pretty dusty, splotches on the mirrors, hand prints and smudges of dirt were all over the place... it just felt uncared for. Nothing seriously unhygenic (remember, I chose not to make an issue of the bathroom to the staff, so they did not have an opportunity to fix that), but it felt run down and shabby as a result of the dust and disorder. In the morning, I found that I had been charged for the suite I had originally booked but had smelled of smoke. I asked the front desk staff to adjust my bill, and they said that they could not, as they had no way of knowing what the rate was for the suite or the double room I had ended up staying in, which is a ridiculous statement. I had booked through the Best Western website, so I had to pull up my reservation online to force the clerk to fix the issue. I do not like to be "that guy," but by this point I was pretty annoyed with the whole experience, and was unwilling to pay extra for a room I did not get to use. less

Arrive in evening. Not told you HAD to enroll in special promotion and no offer to do so. Open bedding, no too sheet. Called front desk and said no service staff available. Finally talked her into getting us a sheet! We can make own bed! Next night we had to remake bed as bottom sheet not on properly. 2nd day.. no shampoo. Room attendant said they don’t renew on stay over! What? Little bottle of shampoo doesn’t go far! less