Best Western Dunkirk & Fredonia Inn

I was arriving in Dunkirk to take a certification test for my job. At check in front desk clerk was rude short and just unwilling. Informed I would be studying and all I got was well were pretty full. Because I used my room until noon check out I must say housekeepers were very polite and considerate and quiet. Was thankful for that. Clean rooms was a big plus. less

Our stay was nothing exceptional but the room was clean and the staff was friendly. I agree with the mattresses could be more comfortable but we all survived and slept through the night. I noticed one reviewer left a comment about the absence of microwave in the room, however there is one in what is typically the breakfast area for usage. The grab and go breakfast was adequate- I have seen worse. If you truly need more food, there is a Tim Hortons and Dunkin’ Doughnuts a very short drive away. I would stay here again. less

This hotel was very Clean our room was perfectly located and comfortable. Very easy to get around and to Fredonia College. Staff was friendly and Polite. We did not use the pool and Hot tub but it looked very nice less

Booked at this hotel for my daughters 3rd birthday with close family, so they were able to have fun in the pool. Upon arrival I was not greeted by the front desk clerk CINDY, and was immediately given attitude. When I tried to call and ask a question about the tv I was given a short snippy response to “press power” as if that weren’t initially what I tried to do. I declined her “I’ll just come down” because I wasn’t able to fix the issue quick enough when on the phone with her. About 15mins later i decided to take my kids to the pool & waited for my other families arrival & when they came they were immediately told by CINDY that they were not allowed to swim without her confirming if they were guest or not. When I went to let her know they were my guest and my family for my daughters birthday she refused to listen and told me there was too many ppl I tried to explain they were not all staying and only a couple were she still gave me attitude. At one point she yelled at me and told me go to my room & my family ended up leaving..my daughter and me stayed in the room without her family there and her birthday was RUINED I felt uncomfortable the rest of the night because I was also told she would call the cops on me and I would be put out because of repeatedly asking to speak to a manager and her refusing. LITERALLY THE WORST PLACE I STAYED! less

The staff was friendly but the hotel needs to replace the beds. The mattresses sagged so much we were unable to get any rest at all! FYI the rooms had no microwaves. I wouldn’t recommend to someone who need quality rest on a hotel mattress. I’m not coming back here. less