Best Western Dunkirk & Fredonia Inn

When arriving at the hotel everything was great, clean enough and the reception was kind enough. As I got to my room I went to open the window, I routinely do this - especially now with Covid, only to discover there was a LOCK on the window. My husband and I thought it may have been just a safety lock for children so we tried to figure out how it worked and realized it was permanently affixed to the window. I approached the front desk asking how I could open the window and she blankly said you can't. When I asked why, she said because people fall out of the windows (we were on the 1st floor, the ground was less then 2 ft below). When I asked how could I get fresh air, I was told to step outside. Then when I raised my concern about fire safety, she seem dumbfounded and said I guess you would just have to break the window. Ah ok. The hallways were saturated with chlorine. Every room surrounding us was occupied. One room had a dog that barked incessantly. Next door to us were two men who were up most of the night, making it difficult for us to sleep. Then beginning at 4:45am someone's door began to bang closed several times for over 10 mins, until another guest had enough and screamed out for them to "stop slamming the **** door!" This was followed by another guest about an hour later who was coughing so intensely in the hallway I was worried they wouldn't recover. This spiked my fears of the lack of fresh air and the COVID concerns. Needless to say we were out the door shortly thereafter. less

Stayed here for on night on a road trip. Best Western is one of our go to hotels. Clean and comfortable. Free breakfast impacted by Covid so there was only Grab and Go bags. Until that restriction is lifted, will probably opt for less expensive lodging. less

Stayed 2 nights in a jacuzzi room and it was wonderful. The room was very clean, bathroom spacious, and staff friendly and accommodating. 24 hour coffee is always a plus in my book. Due to Covid, breakfast was bagged, but good. Didnt get to enjoy the pool but others were having a great time in there. A plus is the short walk through the parking lot to Applebee's, Dunkin Donuts and Tim Hortons. Groceries across the street and just a minute from the thruway. Convenient and clean, would def go again. less

I would stay there again. The driveway to the hotel was a little weird. The area was very nice though. It was close to family for my stay. The pool was open but I did not have time to enjoy it. Good location from the threat. less

Only stayed one night but was very impressed with how clean the room was. During this Covid 19 mess it's nice to fill safe. The staff was great both the afternoon crew and the sweet lady that helped get us on the road early (5:00 am) with hot cofee and a bag of breakfast foods. Best Western motels go that one extra step to make your stay great. less