Just a place to rest
24/09/2018 sibercouple, Saratoga Springs, New York
This hotel needs a lot of TLC. Room had a weird smell to it. This smell made it a Terrible rating for me. Bathroom mirror was not clean, nor was the toilet tank lid. In the lobby was a iced water disp... more
This hotel needs a lot of TLC. Room had a weird smell to it. This smell made it a Terrible rating for me. Bathroom mirror was not clean, nor was the toilet tank lid. In the lobby was a iced water dispenser with slices of lemon. Nice idea but the device holding the water was pretty sorry looking. I would be afraid to drink from it. I would raise this hotel to maybe a 2 or 3 if they had a better housekeeper in charge, aired out & deodorized the rooms, & just replace the water dispenser. Simple, inexpensive changes you would think. less
Dustin R, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Good morning and thank you for taking time out of your day to write your review.
I would like to apologize for the problems you had during your stay.
Since I am not sure of the room you stayed in, I cannot attest to the smell you had in your guest room. I have let the housekeeping supervisor know there was a complaint and she is working with the staff to make sure every room in the hotel is fresh as expected.
All the guests love the lemon water dispenser in the lobby! It goes thru heavy use and is certainly clean, disinfected and replenished every day to ensure the best tasting, quality water possible. Because of this process; cleaning and disinfecting on a daily basis, the container does take it's fair share of wear. We will look into getting a new dispenser if we feel this is becoming a concern.