Best Western Dunkirk & Fredonia Inn

Due to limited choices in Dunkirk, and a horrible stay at another hotel, I chose Best Western. The driveway is hard to find and I don't think there's a sign on the building. However, I knew it was close to Applebee's, so I just drove in back of the restaurant. I was met at the front desk by, Kelvin, who I knew was a trainee from my phone conversation when I made the reservation. Kelvin said he was "waiting for his shift to end," not the best thing to tell guests. I was unable to unlock my room with the key cards and had to made several trips back to the desk. Kelvin, the only employee around, seemed irritated that he had to help me and said "there's nothing I can do if you don't know how to use it." He begrudgingly walked to my room and was able to open the door. Later that evening, as I showed the room to my Dunkirk family, my brother-in-law discovered that one of the key cards simply didn't work. The next day as I checked out, I told the employee at the desk but she didn't seem to care. Overall, the hotel was clean and fairly quiet except for some road noise, but I expected better customer service for the price. less

Had a few days at this hotel recently. I was meeting a few friends for a summer getaway and we took 3 rooms here. The cleanliness of the rooms and and fresh hot breakfast bar were impressive. The mattresses could stay to be replaced. The indoor pool is small but a nice spot to relax when children aren't present. less

This Best Western greatly exceeded all expectations. I typically stay at higher priced hotels. However I would choose this Best Western over those higher priced hotels any time. Staff was professional and very courteous. Property is well kept in a nice, quite location close to restaurants and stores. Room was exceptionally clean and bed was comfortable. Staff goes above and beyond to provide basic snacks 24 hours a day such as juice, coffee, pastries, yogurt, etc. which were greatly appreciated after long business travel and work day. Will definitely stay here again! less

There is no fitness center in this hotel. They direct you to go across the street to the Quality Inn, where the weight machine is actually out of order. If you stay in a room adjacent to a jacuzzi tub, when someone runs the tub you may as well leave your room due to the noise. less

I had the pleasure of asking Nicole at the front desk quite a few questions about the area. She was very knowledgeable and patient and a delight to deal with. Having worked for many years in customer service it was very clear that she enjoyed her job! less