Best Western Dunkirk & Fredonia Inn

3912 Vineyard Drive, Dunkirk, New York, 14048-3522, United States
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Best Western Dunkirk & Fredonia Inn

This Dunkirk, NY hotel offers clean rooms, luxuriously appointed accommodations, an affordable price and a location near Lake Erie, Lily Dale, Nestle Purina and SUNY Fredonia.

Located right off of Interstate 90, vacationers delight in the fa show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
3912 Vineyard Drive, Dunkirk, New York, 14048-3522, United States

Reviews of Best Western Dunkirk & Fredonia Inn

Traveller Overview:
3.5 Rating: 452 reviews
Excellent 28%
Very Good 32%
Average 17%
Poor 10%
Terrible 9%
Rating

HerMajestyShip, wrote review 26/09/2021

Clean and reasonably priced

We were here for the night. The outside was well kept. The lobby and our room was clean. We had a breakfast buffet available in the morning. We were happy to see it was not a bag breakfast to go. ... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, We would like to thank you for taking the time to leave this very nice review about our hotel. It is heartening to see your appreciation for the cleanliness, pool, hot tub, and breakfast. Guest satisfaction is our ultimate reward and you have delighted us. Awaiting the pleasure to welcome you back to our hotel. We will ensure a memorable stay for you. Sincerely, Hotel Manager.
Rating

lwhittle2021, wrote review 16/08/2021

Travel with confidence

I have never been disappointed in staying at any Best Western. They are always clean. This one has a pool. The water was clear. Another guest told me about the murky water in another hotel's pool. She... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thank you for your stay at the B/W Dunkirk & Fredonia Inn. It is really inspiring to see your specific comments on the service, facilities and also recommendations. We always value such reviews which help us to understand guest expectations and sentiments. Also, it helps us to improve our services still better. I look forward to continued patronage. Sincerely, Hotel Manager.
Rating

er690, wrote review 15/08/2021

decent

This was a decent place to stay. Rooms were average size. I was on the first floor, so didn't use the elevator. The mattress was uncomfortable, very hard mattress, I wouldn't stay again for that reas... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Hello Guest, Thanks for your stay and the comments. I appreciate your feedback and telling us the positive and negative aspects. Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.
Rating

boomadell, wrote review 11/08/2021

Dont do it

woman at checkout was extremely friendly, courteous, and smiled. She deserves a raise for her professionalism and just for working with the other woman. the other woman at check in was unkind, frown... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
Rating

Penny T, wrote review 28/07/2021

Needs Work

The hotel is showing it's age and needs some upgrades and work on it. Because animals are allowed, the rooms need to be cleaned a whole lot better afterward. Never know what allergies the next custome... more

Owner Response
Hotel Manager, General Manager at Best Western Dunkirk & Fredonia Inn, responded to this review
Dear Guest, Thank you for taking the time to tell us about your experience at Best Western Dunkirk & Fredonia Inn. I absolutely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager