Bad plumbing, atrocious parking, awkward location
18/05/2018 12Rebecca8, Redhill, United Kingdom
We stayed here for three nights, on the first morning I had a shower, we were on the fifth floor and there was no cold water flow so the water was scalding, I had to rinse my hair in the sink as the w... more
We stayed here for three nights, on the first morning I had a shower, we were on the fifth floor and there was no cold water flow so the water was scalding, I had to rinse my hair in the sink as the water temperature was burning my skin. I mentioned this after breakfast to reception and the said they'd look at it. When we returned to the hotel there was no indication that anything had been done so I went back to reception and asked. I was told by a gentleman that he'd not heard about it so it must have been fixed, his manner was quite offhand. I checked the next morning but it was just the same. I was glad to get home for a decent shower. As others have mentioned the car park is atrocious, inconsiderate parking by other guests is one thing however staff seemed to be using it as well. Finally the location is awkward, you have to drive past almost every speed camera in Plymouth to get there. The only redeeming features were the excellent evening meal we had in the restaurant and the maitress d' in the restaurant, a very capable lady. And the room decor was nice. less
Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Thank you for taking the time to leave us a review. We take all comments seriously and will share your shower issues with our team. We always aim to resolve any problems during your stay and we are sorry that this did not happen.
Our car park offers a limited number of spaces and our staff are not permitted to use it, we are not sure what you saw, but our team have to park off site. Speed cameras have never been raised in the past and we don't feel able to comment on this.
Thank you for your comments on the restaurant team and the evening meal, they will be pleased to read this.
The Duke Team