Not bad, BUT.......
19/06/2017 Jessica F,
The room was very nice, it looked out over the front of the hotel, nice and big, lovely bed - i slept really well. Nice TV too. Tea and coffee making facilities were as expected. The bathroom was spac... more
The room was very nice, it looked out over the front of the hotel, nice and big, lovely bed - i slept really well. Nice TV too. Tea and coffee making facilities were as expected. The bathroom was spacious, therefore quite big enough for a shelf or something to put your toiletries bag on. I had to use the top of the toilet cistern. The shower took about 10 minutes to run warm water, then when i got into the shower, it got hotter and hotter and wouldn't cool down. I had to get out in the end or be scalded. It cooled down after about five minutes.
The dining room: The staff were very pleasant, lovely in fact, but the service was so slow it was almost unbelievable. Porridge served with clotted cream was on the menu, but the porridge came with nothing, you had to ask for it. Then it wasn't clotted, it was whipped cream, but that took literally 25 minutes from asking for it, to actually getting it.
So the consensus of opinion of our group was that we won't be going there any more. it's a shame because it's a lovely old place and it's become mediocre. less
Leila N, Director of Marketing at Best Western Duke Of Cornwall Hotel, responded to this review
Thank you so much for taking the time to leave us a review, we appreciate it.
We are pleased that you liked your room and had a good night's sleep. We are sorry that you had issues with the shower.
We are surprised at your breakfast experience, our Operations Manager does not understand how whipped cream would have been used as we do serve clotted.
We pride ourselves on first class service and hope that you will return in the future.
The Duke Team