I picked this hotel with an upgraded room as a treat for my wife's birthday. The hotel as a whole was a little tired, the room was in need of redecoration and carpet and although the bathroom looked quite nice, the shower didn't work for the whole time we were there despite requesting three times for it to be looked at.The breakfasts were very nice and well served and we had a really good meal in the restaurant served by Petra whom we thought was exceptional as a member of staff. we also had a drink in the bar but unfortunately the beer I ordered was off which I know could happen anywhere but didn't help towards the experience.
Had we been given some kind of compensation for the unuseable shower ,a discount, a couple of drinks in the bar, maybe a bottle of wine with the meal,( £250.00 for 4) . I would have felt as though we were looked after and would more than likely go back. However after filling in a survey on line and receiving an email back with a half hearted apology, I don't think I'll be using this or any other 'Best Western' in a hurry less