Visited here with my hubby to see a show. We arrived about 3pm, and there were plenty of parking spaces available. Made our way to book in and unfortunately our room was given to someone else, so we were given an upgrade (yay!). Went to our room and someone's belongings were already in there (whoops). Luckily we didn't find anyone in a compromising position! Went back down to reception and we were given a very big apology by lovely lovey staff and given another upgrade. We were given a suite, room 517 at the very top of the hotel. Although very nice I preferred the pretty room we were given prior. Our new room was very very cold so asked for the heating to be put on.
After doing some shopping, returned to no heating. A man came to fix it and he couldn't, so was given a small fan heater (which helped). The bathroom had a beautiful free standing bath and was very spacious. The bed was comfy, a few unfortunate brown stains on the head board but was nice and the room was spacious with lovely views. For an upgraded room though I thought it lacked sparkle.
Little things let it down. Stained head board, very wobbly side table, no heating, dirty mirror, womens hair pins on the floor ( I am being finicky I know, but if I paid for a superior room, which I didn't, I would have expected those little things to not be there.) Sadly road works took place outside from 8am, which was not the hotels fault, but meant no lie in for us!
Breakfast was very tasty, although our danishes were forgotten and my coffee was cold. The staff were friendly and helpful, as well as the fry up tasting yummy.
The building and décor is beautiful, very Victorian and gorgeous. Location is perfect for watching a show and heading into town (5 minute walk).
We were very surprised and delighted to have been given a 25% discount when we checked out due to our breakfast issues ( I didn't think it was a big issue at all!) and the room problems. The lady on reception was very kind to do this as we didn't expect it. Overall I would defiantly return again, for the beauty and cleanliness if the hotel, value for money and friendly staff. less