A charming hotel with comfortable beds!
16/09/2018 Eme R,
We stayed 2 nights at this hotel as we were visiting family in Plymouth. Our room was very spacious, and the beds were super comfy and warm. The hotel itself is immaculate and full of character and ch... more
We stayed 2 nights at this hotel as we were visiting family in Plymouth. Our room was very spacious, and the beds were super comfy and warm. The hotel itself is immaculate and full of character and charm, the staff are all very lovely and the choice of food at breakfast is delightful. Unfortunately on our last morning at the hotel, our cooked breakfast was ordered but it didn’t arrive until 45 minutes later, by which time the staff questioned us as to whether we were waiting or had already eaten it. The staff were very apologetic and our breakfast arrived swiftly after the interaction. Within our room, the only issue I have is that the shower was temperamental. It was a mixer bath/shower and when the cold tap was turned on to cool the roasting hot water, it just made the water cold instead of mixing to be warm. This made showering an uncomfortable chore. I wouldn’t change any aspect of our room, except the mixer shower. The shower could do with and update to a manual/electric shower, with bath taps beneath separately or just update the mixer so that it comes out warm, instead of either roasting hot or freezing cold.
During our stay we noticed that the hotel was very busy with party guests, but we didn’t hear a peep throughout the night. It’s also safe to say that neither could we hear the neighbouring rooms either side of us, this was reassuring that we would have a pleasant nights sleep. The free car park for the hotel is quite small, however there is sufficient parking around the location of the hotel but you do have to pay for it, which we discovered during our stay. If you’re lucky to grab a parking spot in the hotel car park, I recommend that you leave your car there and walk to the waterfront, not only is it a pleasant walk and good exercise but also you’re not guaranteed a free space when you return if you travel out by car. Considering the size of the hotel, and the number of weddings and parties that are had there, you would think the free car park would be bigger. The hotel has its own restaurant, but there are other restaurants and pubs within a short stroll from the hotel or a couple of minutes car journey. The Waterfront Pub (a short stroll away) and Wildwood Restaurant (Royal William Yard - a short car journey) are highly recommended. We didn’t have any food in the hotel restaurant other than breakfast, but I’m sure it’s delicious there too. I would definitely stay at this hotel again, perhaps for a birthday treat or celebration as I would love to sample the afternoon tea that they offer. less
Leila N, Director of Marketing at The Duke Of Cornwall Hotel, responded to this review
Good afternoon, thank you for taking the time to leave a four star review, it is appreciated. We are pleased to hear that your bedroom was comfortable and that you enjoyed the varied choice available for breakfast. Apologies that you experienced a delay on the final morning of your stay, I am pleased to hear that our staff were helpful and this was dealt with quickly. I am also sorry to hear that you experienced issues with the shower, I hope that our reception team were helpful when you raised this.
We are pleased to hear that you were able to make use of our free car park during your stay. The hotel can become very busy, especially when we are hosting a wedding or function. As you say, parking around the hotel is available and is charged per hour and with a fixed overnight charge.
We are fortunate to be just a stones throw away from Plymouth Hoe and the Barbican as well as the bars and restaurant located at Royal William Yard. We are glad to hear that you were able to explore the city during your visit. Thank you for all of your lovely feedback, we hope to welcome you back to the hotel in the near future for one of our delicious Tea at the Top experiences! Best wishes, The Duke Team.