Not a Great Place to Stay
We chose the Best Western because we were traveling with two dogs, which the hotel allows, but I cannot recommend it as a place to stay. The walls are paper thin, and you can hear conversations of ot... more
We chose the Best Western because we were traveling with two dogs, which the hotel allows, but I cannot recommend it as a place to stay. The walls are paper thin, and you can hear conversations of other guests. If you are unfortunate to have a first floor room, you are treated to "the elephant walk" as the upstairs guests are walking around. We also were treated to the wake up call that didn't happen. I guess time is not important as to when you wake up.
Finally, the free breakfast is ok, but don't get your hopes up. the bagels are unsliced, and good luck cutting one with a plastic knife. less
aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest:
Thank you for completing a review regarding your recent stay at our property.
I am sorry you we disappointed with your stay, On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I regret you did not receive a wake up call, as requested, Unfortunately, during the PG&E Public Safety Power Outage our phone system was inoperable, as the service provider was located in the outage area and was unable to provide us phone service. Regrettably, this was not communicated to you by our team.
It is my hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (707) 433-0300.
President and Chief operating Officer
Best Western Dry Creek Inn