For this price I expected so much more
17/09/2017 Stew A,
We experienced loud, drunk neighbors; pillows filled with chunks of foam; some front desk staff that seemed like they didn't care. Our 'neighbors' came to their room at 4:45am, drunk and very loud. ... more
We experienced loud, drunk neighbors; pillows filled with chunks of foam; some front desk staff that seemed like they didn't care. Our 'neighbors' came to their room at 4:45am, drunk and very loud. We called the front desk after waiting for some quiet, and it took them 40 minutes to call the offenders. So much for being rested when attending the wedding we were visiting for. For the expense of this hotel, we expected a much better experience. less
aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest:
Thank you again for completing a Trip Advisor review, in addition to filling out our in-house survey, regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
I am sorry your stay was disturbed by other guests in the room next door who were rude and inconsiderate. We do not condone this type of behavior and have measures in place to control the level of noise when we are advised of such occurrences. I regret it took so long for our over- night team member to respond to your concerns. He was doing his best while responding to other noise disturbance calls coming in at the same time.
The pillows at our hotel are mandated for use by Best Western. All our pillows are new and meet the required standard set forth by Best Western. I am sorry that we were unable to supply you a feather pillow, as requested. This is not an available option at our hotel, due to the many allergies our other guests experience.
I regret you felt our hotel was overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular wedding, tourist and regional destination. Our room rates reflect this increase in popularity and most times our prices are equal to or lower than other hotels similar in style to ours.
Currently, we are in the height of the busy tourist season. Therefore, hotel rooms in Sonoma Wine Country, particularly in Healdsburg, are in high demand on a daily basis, especially on weekends during this period. Our hotel, in comparison to the other luxury hotels located in Healdsburg, offers the best value, as our prices are generally $300- $400 per night lower. Making us a great value.
The best time to visit Healdsburg and our hotel is during the weekdays and in the shoulder and or off seasons. This is where you would find our hotel offers the greatest value, as room rates are greatly different.
Once again, thank you for taking the time to write both a review and survey. We hope to see you again in the future.
President and General Manager
Best Western Dry Creek Inn