Not as advertised
Needs some TLC, but also no longer has a complimentary breakfast as stated on website. Disappointing! The front desk staff was "amicable" at best! Many rooms, but pricey for what we received. The only... more
Needs some TLC, but also no longer has a complimentary breakfast as stated on website. Disappointing! The front desk staff was "amicable" at best! Many rooms, but pricey for what we received. The only up side was there was a customer laundry facility that came in handy as we had been "on the road" for a few days! less
aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Thank you for taking the time to post your review on Trip Advisor regarding your recent stay at our hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future
We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. On or about December 15, 2019 all references to our hot breakfast service were removed from our web site and all other managed booking channels. Since, your stay with us was in March and your reservation was made in January, we had no references to Free Breakfast located on our web site. I am sorry if a third party booking site, not managed by our hotel, did not update our listing properly on their owned and operated site.
With respect to our hotel's nightly rate. I regret you felt our hotel is overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular tourist attraction and regional weekend destination. Our room rates reflect this increase in popularity and on most occasions, our room prices are lower than other hotels similar in style to ours within the Healdsburg area. Additionally, our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower.
We hope we will have another to serve you again in the future.
President and COO
Best Western Dry Creek Inn