Best Western Dry Creek Inn

198 Dry Creek Road, Healdsburg, California, 95448-4702, United States
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Best Western Dry Creek Inn

All the activities within Sonoma County and Healdsburg, make it a hard to decide between recreation or wine tasting while trying that new Pinot, Cabernet or Chardonnay! You will experience the best of both worlds while staying at this beautiful Heal show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Dry Creek Inn

Traveller Overview:
4.0 Rating: 2329 reviews
Excellent 31%
Very Good 37%
Average 17%
Poor 8%
Terrible 5%
Rating

koch4209, wrote review 07/05/2020

Wtf

Very dirty carpet stained badly room had funky smell like dirty socks remote wouldn’t work lights very dim toilet would take three flushes every time even to get just pee down,no coffee or ice at all ... more

Owner Response
aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Koch4209: Thank you for completing a review regarding your recent stay at our property. I am sorry you we disappointed with your stay, On behalf of our entire team, I would like to apologize for not meeting or exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have reported your concerns to the Executive Housekeeper. With respect to your comments about breakfast. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In January of 2020, prior to the Covid19 pandemic we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. Now under the current SIP orders issued by both the State and County government agencies, Adel's can only offer take out or curb side service. Unfortunately, with the outbreak of the Covid19 pandemic and the County of Sonoma SIP orders, we are no longer allowed to offer self serve coffee or distribute Grab and Go bags. Furthermore, Best Western has discontinued the distribution of the Member Rewards Welcome Bags. What is being offered by Best Western in its place are 500 bonus points to all Reward members, in lieu of Welcome bags. Currently, we are only serving "Essential Workers" with special discounted rates, via State orders. I regret many of our hotel services are currently not available during the Covid19 Pandemic, as we must follow State and County orders. It is our hope to serve you again when the State and County Covid19 orders has been modified or released. Sincerely, Aaron Krug President and COO Best Western Dry Creek Inn
Rating

56lyndaf, wrote review 19/03/2020

Not as advertised

Needs some TLC, but also no longer has a complimentary breakfast as stated on website. Disappointing! The front desk staff was "amicable" at best! Many rooms, but pricey for what we received. The only... more

Owner Response
aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear 561yndaf: Thank you for taking the time to post your review on Trip Advisor regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. On or about December 15, 2019 all references to our hot breakfast service were removed from our web site and all other managed booking channels. Since, your stay with us was in March and your reservation was made in January, we had no references to Free Breakfast located on our web site. I am sorry if a third party booking site, not managed by our hotel, did not update our listing properly on their owned and operated site. With respect to our hotel's nightly rate. I regret you felt our hotel is overpriced. Over the past several years both the Sonoma / Napa Wine Countries have become an enormously popular tourist attraction and regional weekend destination. Our room rates reflect this increase in popularity and on most occasions, our room prices are lower than other hotels similar in style to ours within the Healdsburg area. Additionally, our hotel, in comparison to the other luxury and boutique hotels located in Healdsburg, offers the best value, as our prices are generally $200- $400 per night lower. We hope we will have another to serve you again in the future. Sincerely, Aaron Krug President and COO Best Western Dry Creek Inn
Rating

Kaitlin55, wrote review 10/03/2020

Simple Easy Place to Stay in Wine Country

Came with friends to visit Healdsburg for the first time and were recommended to stay at this hotel. It is slightly detatched from town but was close enough for the value. The uber rides were cheap in... more

Owner Response
aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear Kaitlin55: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Our location of being one mile from the downtown Historic Healdsburg Plaza, allows us to offer greater value in comparison to the luxury boutique hotels. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn
Rating

lovesthecity2018, wrote review 05/03/2020

Good location

Have stayed here 3 times. It used to include a nice breakfast but they have since stopped which was a terrible idea. The upgraded rooms are much nicer than a standard room but the standard rooms are c... more

Owner Response
aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Dear lovesthecity2018: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. We are thrilled you decided to stay at our hotel on a last minute weekend trip to Healdsburg. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. Additionally, I am excited to see how much you liked our recently remodeled Villa rooms. We are getting many positives comments like yours about them from other guests. We are sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back to the area. Thank you! Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn
Rating

b0ulware, wrote review 23/02/2020

Visiting for the wine

This was a repeat visit as we love to stay here and visit regional wine tasting rooms. The complimentary breakfast was a nice perk but is no longer offered. The room needed some repair (safe not worki... more

Owner Response
aarondci, Owner at Best Western Dry Creek Inn, responded to this review
Hi B0ulware: On behalf of myself and the entire Dry Creek Inn team, we would like to thank you for your lovely review on the property. It is always so wonderful to see how much our guests have thoroughly enjoyed the hotel and all of our amenities. However, I am sorry that you are disappointed with the discontinuance of our hot breakfast service. In 2020, we opted to move away from the hot breakfast service to a Breakfast Package plan with Adel's, our on site restaurant. Again, I am sorry this disappointed you. All of us were very happy to serve you and are all looking forward to your return stay with us when you come back Healdsburg. Sincerely, Aaron Krug President and Chief Operating Officer Best Western Dry Creek Inn