COVID QUARANTINE HOTEL - DO NOT STAY HERE!!!!!!
This hotel is housing covid exposed workers for quarantine! They did not disclose this on their website or upon checkin!!!!
If you stay here you are sharing linens and staff with people exposed to... more
This hotel is housing covid exposed workers for quarantine! They did not disclose this on their website or upon checkin!!!!
If you stay here you are sharing linens and staff with people exposed to Covid.
We have stayed here numerous times and had great service but this was beyond the pale. It's fraudulent and dishonest to not let customers know they will be sharing space with covid quarantine patients!! less
Aaron Krug, Owner at Best Western Dry Creek Inn, responded to this review
Dear Trip Advisor Past Guest:
Thank you for taking your time to post your concerns regarding your recent stay at our hotel.
Unfortunately, the opening tag line used is not correct and needs clarification to future travelers.
Our hotel has been approved by the State of California, County of Sonoma and Best Western to provide housing for those persons possibly exposed to Covid-19. They are housed in a separate building 50 yards away from the main hotel building with 24 hour security not allowing for outside people, hotel employees or vendors to go near or enter the building. There is absolutely no threat to guests or our employees, as the building is safety secured with no outside contact.
Since, the building is leased to the County of Sonoma all operations are conducted separately. There is no sharing of any material or good and services. They operate the building as a separate business with their own staff and services. Therefore, the claim you are making, without proper knowledge that we share services like linen is simply not true.
Furthermore, the agreement to house these possible exposed members of the community is public knowledge and is searchable to the general public in many venues.
Due to privacy regulations (HIPPA)our staff is to direct all questions to our management team. The staff is also instructed to advise all guests to either e-mail or call me with any and all concerns during their stay. In doing so, me and or my management team advise all guests of the current status of the building, the security measures in place, and our role in helping the local community combat the epidemic.
In closing, please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. As such, our hotel has been designated "Covid Safe" by the California Hotel & Lodging Association.
Sincerely,
Aaron Krug
Chief Operating Officer
Best Western Dry Creek Inn