comfortable stay but no wi-fi!
26/02/2018 ianshamshey, New York City, New York
We were travelling to Florida and booked a hotel thru a third party. There was a problem with this reservation and as a result, we had to cancel this initial reservation and had to find another place ... more
We were travelling to Florida and booked a hotel thru a third party. There was a problem with this reservation and as a result, we had to cancel this initial reservation and had to find another place to stay. We decided to stay at the Best Western Downtown in Stuart, Florida. Check in was uneventful and the staff was very accommodating The room itself was very comfortable, clean and orderly. Upon check in, we received a free coupon for a drink at the bar up until 9P. The only problem with our stay was that despite a strong signal, we could not obtain internet access in our room. We called the front desk and they tried to troubleshoot the problem for us but they could not understand why we could not access the internet. If it had not been for this glitch, our stay would have been perfect. Despite this, I would recommend and return and hopefully on our next visit, internet access would not be a problem. less
bwstuart, Front Office Manager at Best Western Downtown Stuart, responded to this review
Thank you so much for taking a moment to review and rate your recent visit with us here at the Best Western Downtown Stuart! We love hearing back from our guests and the feedback proves to be an invaluable resource for both the hotel and guests alike. We're extremely sorry to hear there were difficulties accessing and using our free high speed internet access; this is typically never an issue and we're looking into the matter as we speak. 24-hour remote tech support is provided to our guests to ensure connectivity is always available, along with our knowledgeable guest service agents. We are happy to know the rest of your stay was quite comfortable and enjoyable. We certainly do look forward to your return and we will be sure all of your devices are able to connect to the web. Thank you again and we hope you have a wonderful day!
In the Spirit of Hospitality,
Assistant Hotel Manager