Smoke filled room, Rude unresponsive Manager!
07/05/2019 FLretiredtraveler, Brooksville, Florida
Our 2 night stay was horrible because the manager doesn't do customer service! Not available to talk to on weekend, doesn't call you when front desk says he will. Our neighboring room smoked and vaped... more
Our 2 night stay was horrible because the manager doesn't do customer service! Not available to talk to on weekend, doesn't call you when front desk says he will. Our neighboring room smoked and vaped outside the door and the manager says they have the right to. Group of people smoking, butts thrown all over out front of our room! I guess we don't have the right to a smoke free room. Complained both day stays, their solution we pack up the night before we leave to another room 10:30 at night. Did I mention we are both permanently disabled with limited mobility traveling with our small well behaved dog. When manager finally called me 3 days later after I had to call him, he was rude and only offered a free stay compensation for our dog! less
bwstuart, Front Office Manager at Best Western Downtown Stuart, responded to this review
The Best Western Downtown Stuart prides itself on delivering stellar customer service, as is evidenced by the many comments and reviews on various social media sites. From time to time, our team has the pleasure of welcoming guests to the property with ulterior motives; guests intent on using subterfuge as a means to abatement. Nevertheless, our team addresses all guests issues, ornamental or not, with the appropriate response. It's recommended the review be removed due to the dishonest and inimical content. The property will never be coerced by threats of blackmail to compensate one's stay.
Best Western Downtown Stuart