Sooooo unbelievably loud
29/10/2018 carlalD7150WM, The Villages, Florida
We checked in and it was a great start. The check in was thorough and the front desk was very nice. We got in the room and y tried to turn the TV on with the remote, but the remote didn't work. We cal... more
We checked in and it was a great start. The check in was thorough and the front desk was very nice. We got in the room and y tried to turn the TV on with the remote, but the remote didn't work. We called the front desk and they sent security to come and check the problem. They were fast and got us a new remote fast. Our room was facing the courtyard/pool. If you don't like light creeping in your room through the window, don't get this room. Lights from the courtyard, the pool, and the hall way comes through the curtains. But that's not what was so bad... In the morning (around 5am)we woke up to a train and airplane. Not their fault, just a heads up. But at 5am there was a loud screeching noise coming from one of the hall ways, who knows what that was. It kept going until well after 6. Then at around 6:45 a carry went down the sidewalk and every wheel was squeaking, so it seemed. We have up sleeping. We ran out for breakfast, and when we got back around 9:45 they had several housekeepers working cleaning, cool and great to see. But, then the yard guys started mowing and edging and it went on for almost an hour. Then during this time, someone was in an adjacent room banging on something for at least 20 min. I don't know if it was just the luck of the draw. But honestly, I felt like it was a complete disregard for anyone trying to sleep, sleep in, or try to relax. There's absolutely no way to do it with everything that was going on. less
bwstuart, Front Office Manager at Best Western Downtown Stuart, responded to this review
Dear Carla L,
We thank you for taking a moment and sharing your guest perspective with us; we're quite sorry to hear of the unpleasant stay you experienced. We've relayed your comments to our General Manager. Thank you again and have a wonderful evening.
Assistant Hotel Manager