Underwhelming stay at an average hotel
20/09/2015 Colin S, Leeds, United Kingdom
Gave this a score of two as I feel the hotel is no more than 2*. Would I call it a spa hotel? No. Full of elderly coach load of pensioners. Which is not a problem, I would just say that is where this ... more
Gave this a score of two as I feel the hotel is no more than 2*. Would I call it a spa hotel? No. Full of elderly coach load of pensioners. Which is not a problem, I would just say that is where this hotel lies. Cheap package trips for the elderly. Everything about the hotel is just Ok. Reception service is Ok, food at breakfast was Ok, room was Ok, spa was Ok. Any reburbishment seems to have been done on the cheap.
But there are cracks everywhere and floorboards are creeky.
Turned up to find pre booked dinner for 7pm couldn't be done. Would be 8pm due to aforementioned coach load. One mug missing from the room. Takes two minutes to get hot water in the bathroom (sign on bathroom wall). Very expensive drinks in hotel. Noisy main road not filtered out by the windows, sounds like window was open it was that noisy. Room was cold despite it being t-shirt weather outside. Had to turn heater on.
It's a hotel that doesn't know what it wants to be and does none of it very well. Sad to say it's not a hotel I would stay at again. Just not worth the money. less
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review
Thank you for your feedback about your disappointing stay.
We have just had the pleasure of entertaining a group of people from Scotland.They stayed with us for a few nights on a tour of Yorkshire.
This group of people are the only group of its kind to stay with us in 2015 and we have no other groups scheduled for the remainder of 2015.
I wish to apologise for the disappointment that you experienced this weekend.
I hope that we do have the opportunity to delight you in the future as I can assure you that we are here to ensure all our guests have an excellent visit.