We stayed at the Dower House for two nights part of a leisure visit to Knaresborough, which is a lovely little town. The staff at the hotel were excellent, very polite, helpful and hardworking. We... more
We stayed at the Dower House for two nights part of a leisure visit to Knaresborough, which is a lovely little town. The staff at the hotel were excellent, very polite, helpful and hardworking. We were allocated room 16, which initially looked okay, a bit small, but had all of the amenities you would expect. On closer inspection, the bathroom was in clear need of refurbishment. The toilet seat was loose, to the point of being dangerous and there was no plug for the sink. The shower was a mixer over the bath, which took ages to achieve a reasonable temperature (10 - 12 mins). The decor in the bathroom was also dated. I did bring this to the attention to the reception staff who immediately offered me a change of room. The facilities at the hotel were very good and the service in the bar area and also in the spa/ gym was once again excellent. We had evening meal on our first night apart of the package, which i thought was excellent value. the quality of food in the evening and also at breakfast was very good.
The bed was comfortable and we looked forward to a good nights sleep, but unfortunately fairly light sleepers, we were disturbed most of the night by what appeared to be a generator.
I have rated the hotel as average, as I could not describe either as very good or excellent, but I would definitely stay there again as despite my criticism had avery enjoyable stay and I am sure that if the Best Western group invested a bit more in this property it could be excellent less