Room 11 and the Stench of Doom.
14/11/2015 Barry R, York, England, United Kingdom
Travelled to knaresborough to attend a close friend's wedding. Quickly shown to room 11, best described as a tiny, poky, under heated broom closet with cheesy decor fit to make your eyes bleed. And th... more
Travelled to knaresborough to attend a close friend's wedding. Quickly shown to room 11, best described as a tiny, poky, under heated broom closet with cheesy decor fit to make your eyes bleed. And the smell, oh the smell! Close your eyes for a moment and think of the cheapest, vilest taxi cab air freshener and then underlay with a thousand stale cigarettes. One of the first things we did on arriving home was wash everything we wore as it was totally impregnated with this appaling, noxious miasma, including my wife's expensive wedding outfit.
And now to the bathroom. I genuinely had to check whether, upon entering the bathroom I had stepped through a rip in the space-time continuum which transported me instantly from the main room's 1985 to the bathroom's dowdy 1970. Stained floor tiles, appaling sink, hot water which took 2 or three minutes to anaemically filter through to a shower head which had,frankly, given up the will to live and exhibited all the power of a chronic asthmatic blowing through a straw.
The walls are clearly constructed of cardboard or tissue paper and every noise from the surrounding rooms and corridors, not to mention the bar and restaurant underneath is transmitted in delicious Dolby stereophonic sound right to your room. And the final insult, the bride and groom had left a little gift bag at reception to be placed in our room, which the staff couldn't be bothered to do. We had to ask for it at checkout, and were greeted with an unapologetic shrug of the shoulders when we asked why we hadn't received it.
No, sorry, that wasn't the final insult. The final insult is the utterly outrageous price one is asked to pay for the dubious pleasures described above. £114!!! I've stayed in hotels for half the price, which were twice as good. You have been warned. less
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review
Thank you for your feedback about your disappointing stay.
I am sorry that I was not informed about your issues during your stay, or on departure and I feel disappointed that we were not given the opportunity to rectify these issues before you posted this review immediately after checkout.
Had we have been informed that there was an unusual smell in the room on your arrival we could have upgraded your room.
I would like to thank you for bringing these matters to my attention and as already discussed over the telephone, we do genuinely care and are constantly looking to improve and upgrade our services and facilities.
Should you wish to take up my offer, please get in touch so that I can have the opportunity to restore your faith and so that we can demonstrate our true capabilities and hopefully restore your faith.