Overpriced, too hot & dangerously low beams. Look elsewhere.
I simply cannot believe the audacity of this hotel. Disappointed is an understatement. We booked the room via booking.com, only to arrive and be told they had no reference of us. After a while waiting we were informed they would get a room ready for us (phew - you would think!) Unfortunately, I'm pretty sure this room is normally left out of service due to it being based in the middle of the Sahara, and the risk that you might knock yourself out every time you require the bathroom. As soon as we entered the room it was like walking into an oven, which at 8 months pregnant is exactly what I was after. Despite opening the windows and reception giving us a fan, it stayed this temperature day and night for the duration of our stay. The heating wasn't on in the room, but we did notice a radiator on in a hallway upstairs. Now, it wasn't cold outside (nor especially hot either) so why the heating system was on is beyond me. The hotel is 'pet friendly' .... Well our room wasn't. Leaving my dog in a cooker was not an option, so she had to come wherever we went on our travels. The bed was comfortable and clean, there was honestly no need to provide us with a duvet though. I managed 4 hours sleep on the first night, and 6 on the second, while lying in my own puddle of sweat. Walking out of the door of the room and into the hallway felt like the equivalent of walking into a fridge. Anyhow, that's not to mention the beams - one in the room, and one in the bathroom. They are quite frankly dangerous, another couple of obstacles to smack your head into every time you move around. We are both 5ft 9in, and both hit our heads at least once. The door to the room was also at duckable height. After sweating profusely any time we were in the room, we at least looked forward to a nice shower..... If standing under a trickle meant you were able to wash or cool down. It is not possible to wash hair in under such appalling water pressure. We ventured down to the spa on the second day to wash, it was an improvement, but hardly good. The spa itself was nice enough from what I used of it - the main attraction for me being the pool to ease the strain on my legs and feet - so it could only be of course that the pool was only in action for half of our stay due to some fault. What a babymoon that was! An experience never to be repeated. We did try looking for another hotel after the first entering the Sahara, however everywhere was pretty much full up due to it being Summer holidays, and pet friendly somewhat limiting our options. The lady who gave us the (wrong) bill at Reception asked us how our stay was, and despite us saying it was awful, still decided to charge us £100 a night for the 'experience'. I've no doubt we were lucky to get a room, but quite frankly, that room should not be in use at all. The hotel must have known this, and should have assisted in finding us accommodation elsewhere. less
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review
Thank you for your feedback about your disappointing stay.
I am sorry that I was not able to speak with you personally on the morning of your departure to discuss your comments as I like to speak to guests about feedback rather than speaking to them after the event.
I wish to apologise for the disappointment with your room which was only brought to our attention on departure.
Your comments were brought to my attention immediately after your departure and I have contacted you directly in order to restore your faith.
I hope that we have the opportunity to delight you in the future as I can assure you that we are here to ensure that all our guests get an excellent visit from start to finish.