I stayed here last week and was very disappointed with the hotel. It is a desperate mix of good and bad which is letting it down drastically.
The hotel itself is an old building but is in a very good state of repair and has obviously been well maintained, which was good to see. The staff were also very friendly.
The room I stayed in (room 8) was terrible and really shouldn't be used in my opinion for accommodating guests. The ceiling was very low and to add to the already low ceilings there was a beam running across the room, which meant that any average height person, such as myself (5'11"), would hit their head when walking around the room. There was another beam in the en suite. This really didn't give the room a nice atmosphere as you would expect. The room was also extremely hot for an unknown reason, so much so that it was cooler outside in the midday sun. This meant that for the entire two day stay I had the windows all open to maximum and a fan running all day and night to try and cool the room slightly. This isn't much good for security, but there was little option.
The ensuite was very well maintained as well, but there was no designated shower system, instead it was a shower which ran off the bath taps. This is always a challenging system to get the temperature correct when you have first woken up. The water pressure was also very poor, barely sufficient to do the job.
The Spa area was very nice, although not massive, but it had all the basic things you would expect to find and so was a nice break away from the room.
I was a little disappointed in the hotel to say the least as I expected a lot more for the price and at the very least as a starting point I expect a descent nights sleep and shower in the morning. On leaving the hotel the staff accepted the issues but did little to resolve the dissatisfaction and so have lost two potential customers for the future. less
Jonathan S, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review
Thank you for your feedback about your stay.
I am pleased that there was a number of positive aspects to your stay and I wish to apologise for your disappointment with the room which your partner mentions in her previous review.
I would like to thank you for bringing these matters to my attention and I can assure you that I have been dealing personally with the issues raised. I have contacted you both directly in a bid to restore your faith.