Best Western Dorchester Hotel

The rooms are pretty clean but showing their age. There was dirt under the beds and the AC and fridge were old and loud. The bathroom is a little grimy, just because it's aged.Overall this place is goof value, but it's not aging well. less

A birthday celebration with my family was a great success. Our Ukrainian waitress was new on the job but absolutely delightful. I can highly recommend the Crab 🦀 Cakes, A serving of three including salad is a delightful meal. English haddock & chips are a must, however they still have to offer malt vinegar ! Hostess / Manager is charming and very eager to please. Environment is exceptionally clean with beautiful modern decor throughout. less

We ate in the hotel restaurant the first night of our stay. They ran out of the wine we had been drinking; there were no clams as indicated on the menu; and, we were told the salmon was fresh but it was frozen. We had breakfast there as part of a meeting, it was the exact same meal everyday as was the lunch. The veggies never varied for lunch. There did not seem to be enough kitchen staff. When Colleagues asked if they could have BW points for their stay one was told yes and one no. less

Stayed a night before a concert at the Port Theatre on the 4th floor with a harbour view..Beautiful view and the room was comfortable and large and clean. The lobby was nice and staff were alright..nothing outstanding but we got our room with no hassle..It’s obviously an older hotel that has been remodelled as the hallways smelled very musty..Location is great..lots of little shops and restaurants in the area, Port Theatre down the road and a beautiful harbour walk across the street! Had breakfast at the restaurant which was very nice but the waitress might have seen better days! All and all this is a solid 3 star ⭐️ hotel in a great location in Nanaimo! less

Stayed here one night to make it easier to get the early morning ferry across to Vancouver. Reception is small and we were not made very welcome. Our room was not ready (we were slightly early so not a problem). The receptionist offered to store our luggage so we could go out but he took us to a big conference room and said we could leave our luggage in there (it was not locked). As check-in time was only approx 30mins away we decided to wait in the lobby with our cases until the room was ready. We waited almost an hour, in view of the same receptionist, and were ignored. We saw others check in and in the end I went and asked how long until our room was ready. He said it was ready and took us to one of the smallest rooms I had ever seen, The room, on the ground floor, was that small that we could not wheel a case to the other side of the bed- there was not enough space at the bottom of the bed or the other side. This caused quite a trip hazard as both cases were then on the one side, in the little space there was. The hotel is on a corner and we overlooked a carpark (no big deal as we only wanted to sleep). We had had done quite a bit of travelling so thought we would get our heads down for a little siesta before going out to eat. No chance- the traffic noise was horrendous and the maids were congregated in our corridor. My husband asked for a room change but that was not possible as the hotel was full. The room was not only noisy but dark and not spotlessly clean. Situation wise it is on the outskirts of Nanaimo and it is a bit isolated at night. We walked to find somewhere to eat and felt a little vulnerable. There is nothing you could do to make me stay there again or recommend it. Looking at the reviews I guess there must be better rooms and we just drew the short straw but I can only describe what we experienced less