A/C is not working properly and bed is stiff
03/06/2019 wanderBhyn, Prince Rupert, Canada
All looks good in the hotel lobby wise. There were renovations during our stay for the back entrance part leading to the harbour and docks. Location wise it is a good place if you want to do some walk... more
All looks good in the hotel lobby wise. There were renovations during our stay for the back entrance part leading to the harbour and docks. Location wise it is a good place if you want to do some walking in near the docks and park and walking distance to the downtown shops. However, expect some party noises on the nearby streets on a Saturday night as the hotel is near some resto bars.
However, there is still a musky smell coming off the floor hallway.
We stayed on the first floor and there were some nice upgrades. New room fixtures and furniture. Floors were nicer and much preferred than carpeted ones - although they make more noises. No soundproof from other rooms as well.
The size of the room is quite small for a king sized bed. The edge of the bed has about less than a foot of space from the handles of the dresser. And the bed was not comfortable. It is quite stiff and no chance of feeling any bounce. Hard as a chunk of rock!!
Besides the bed, it did not help that the split type A/C is not set right or working properly; it blows warm air and no cold breeze. We spent a good part of the night trying to figure out the right settings or controls. Our sleep was not restful at all because it was hot and humid inside our room and being ground level cannot open our windows for some outside breeze.
The washroom has new tub and fixtures as well. And towels are clean and some extras were there. If you decide to stay here make sure to check the A/C and the bed. 🐖
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Thank you for staying with us and your feedback is greatly appreciated. I'm sorry about AC problem and we'll definitely look into the matter. Your detailed feedback will help us to work on improvements for our future guests for sure. We hope we can accommodate you again in the future. Please feel free to reach me if there's anything I could be further assistance.
Best Western Dorchester Hotel