Awful. Could not really find anything to recommend it
20/11/2018 Alycat, Wirral
Stayed here one night to make it easier to get the early morning ferry across to Vancouver. Reception is small and we were not made very welcome. Our room was not ready (we were slightly early so not ... more
Stayed here one night to make it easier to get the early morning ferry across to Vancouver. Reception is small and we were not made very welcome. Our room was not ready (we were slightly early so not a problem). The receptionist offered to store our luggage so we could go out but he took us to a big conference room and said we could leave our luggage in there (it was not locked). As check-in time was only approx 30mins away we decided to wait in the lobby with our cases until the room was ready.
We waited almost an hour, in view of the same receptionist, and were ignored. We saw others check in and in the end I went and asked how long until our room was ready. He said it was ready and took us to one of the smallest rooms I had ever seen, The room, on the ground floor, was that small that we could not wheel a case to the other side of the bed- there was not enough space at the bottom of the bed or the other side. This caused quite a trip hazard as both cases were then on the one side, in the little space there was.
The hotel is on a corner and we overlooked a carpark (no big deal as we only wanted to sleep). We had had done quite a bit of travelling so thought we would get our heads down for a little siesta before going out to eat. No chance- the traffic noise was horrendous and the maids were congregated in our corridor. My husband asked for a room change but that was not possible as the hotel was full. The room was not only noisy but dark and not spotlessly clean.
Situation wise it is on the outskirts of Nanaimo and it is a bit isolated at night. We walked to find somewhere to eat and felt a little vulnerable.
There is nothing you could do to make me stay there again or recommend it. Looking at the reviews I guess there must be better rooms and we just drew the short straw but I can only describe what we experienced less
NanaimoResponse, Front Office Manager at Best Western Dorchester Hotel, responded to this review
Thank you for booking with us, and providing valuable review for us.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Please contact us if you require further assistance for the future reservation
Best Western Dorchester Hotel