Best Western Dorchester Hotel

I spent last night at this hotel. When we arrived, the desk person was masked, behind plexiglass, and there was sanitizer available for use. So far, so good. We went down to the restaurant/bar for dessert, and were dismayed and amazed to see: no masks on serving staff, even though they were looming over us at the table. A drunk woman at the next table lurched over to a table of men she apparently did not know, sat down with them and they all had a lively conversation, within 1 1/2' of each other. The wait staff did nothing. Then a server entered the room and came very close to a customer at the bar, and had a lively conversation, again, very close to one another. None of the bartenders or wait staff wore masks, or observed social distancing. When I approached who I perceived to be the manager on the floor, all he said was, they couldn't do anything to enforce covid rules! I think this is very lax, and disappointing. less

Our first time staying in Nanaimo and we were torn between staying here and the Coast Hotel next door. It came down to price. Dorchester was far more reasonable and provided free parking and is a great hotel! We had a harbour view with a great view of the port (Room 430). Room was spacious, and very clean (which was important to us since this was our first time travelling during COVID ). The room even smelled clean! Front desk very helpful noting they would bring extra towels or whatever we needed since daily housekeeping was no longer occurring. Only issue we had was that the Kcup machine was not working but we were only there two nights and a minor issue. Hotel is in walking distance to shops and restaurants. We loved our stay and wished we were there longer! We'll be back! less

Best Western Dorchester hotel Nanaimo The hotel is nice, however the service is horrible. When we came, the AC wasn’t working. We phoned the front desk, than we came down there to check for an update. They made us to wait in the line to say that they are busy to check on it, but they will do it later. We came back almost 4 hours later, nothing was done. We insisted to fix it, the tech was sent finally to check on the unit. He said he is very sorry that the AC is not working. The kids could not go to sleep, because of the tech going back and forth. All for nothing. less

Spent 2 nights here at the end of our Van Isle Vacay. Typical new BW rooms very comfortable and clean and good implementation of Covid protocols . We felt very safe here and heartily recommend this hotel. Good breakfast with extremely friendly waitress Searra .Bar again has fantastic wait staff and even some good craft beers. We enjoyed the Mount Arrowsmith IPA. less

Stayed at the Dorchester in Nanaimo, BC. A beautiful Hotel at the harbour. A very bright and clean elegantly modern hotel beautifully appointed. The king room overlooking the harbour was modern clean and decorated in silver grey and white a refreshing difference from the usually darker decor you find in hotels. It was a joy to stay there. The food at Top Notch in the Hotel was excellent and is a popular restaurant. less