Best Western Dorchester Hotel

70 Church Street, Nanaimo, British Columbia, V9R 5H4, Canada
based on 750 reviews Trip Advisor Logo
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Best Western Dorchester Hotel

Theres no better way to explore the beauty of a region than selecting a Nanaimo hotel thats right in the heart of all the adventure.

Other hotels in Nanaimo, BC might try to compete, but guests keep returning to the Best Western Dorchester H
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
70 Church Street, Nanaimo, British Columbia, V9R 5H4, Canada

Reviews of Best Western Dorchester Hotel

Traveller Overview:
3.5 Rating: 750 reviews
Excellent 28%
Very Good 35%
Average 19%
Poor 10%
Terrible 5%
Rating

mckcarolee, wrote review 30/03/2021

Reasonable rates

The new floors allowed noise from the room above, but I still prefer clean wooden floors to carpet any day! One light didn’t work, and we reported that. Front desk clerk was very helpful. The restaura... more

Owner Response
Julie Park, General Manager at Best Western Dorchester Hotel, responded to this review
Dear mckcarolee, Thank you for staying with us and your feedback is much appreciated. Sorry to hear that there was some floor noise issue and yes we are aware that our hardwood plank floor is somewhat not absorbing the noise well between floors than the carpet even though it is better option for sanitary reason. We will put some consideration in this regard for our future enhancement. We also appreciate your reporting on the light and it’s been taken care and we apologize for any inconvenience it may have caused you. We will assure to prevent this situation in the future. We will gladly share your feedback on our restaurants. There are 2 restaurants onsite. The top notch burger and the View Oceanside Grill which is ranked top on Tripadvisor. We hope to accommodate you again in the future on your next visit to Nanaimo. Sincerely, Julie Park General Manager
Rating

angiepangie888, wrote review 29/03/2021

Emergency stay- had bed bugs

Ferry’s were cancelled- Overall the hotel staff was very helpful and accommodating, food from the restaurant was good, pet friendly, fair price. Room looked beautiful. Got up to get water before bed a... more

Owner Response
Julie Park, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Angela S, Due to your reporting of the issue to the front desk, we had the pest control company inspect the room you’ve stayed and the inspector confirmed no bed bug sign. For your comfort, we will forward you his confirmation via email. This is false information and you should be cautious posting false information in public website without any verification. We’d appreciate if you kindly remove your false information as it will impact our business negatively with no fault on our end. Sincerely, Julie Park General Manager
Rating

david00000012, wrote review 18/03/2021

Don't stay !!!!

It was a nightmare we thought we booked a revamped old hotel!!!! Well we arrived and it smelled of mold and stale urine! They wanted 2 move us but smaller and smelled as bad! They other rooms were out... more

Owner Response
Julie Park, General Manager at Best Western Dorchester Hotel, responded to this review
Dear David00000012, Thank you for staying with us and we're very sorry to hear that we didn't meet your expectation during your recent stay. The room you've reserved is the Family Suite which comes with 2 beds and 1 sofabed and it is the only room type we have with 3 beds, and unfortunately we have very limited number of this room type. At the time of your stay, we did not have other rooms available for the same configuration. And this room doesn't come with the View. We're sorry that the room air quality was not up to our standards and we'll reassure work on improvement for the issues you've experienced and hope we could accommodate your needs better in the future. Again, it is very unfortunate to hear that you were not happy with your stay this time and we hope you consider staying with us again in the future with improvement. Sincerely, Julie Park General Manager
Rating

Susana_canada, wrote review 22/02/2021

Great location - friendly knowledgeable staff

We had a lovely stay at this historic hotel. It's central location was perfect for touring the downtown area. Very clean with covid protocols in place. We were lucky enough to meet Kyle when we check... more

Owner Response
Julie Park, General Manager at Best Western Dorchester Hotel, responded to this review
Thank you for your kind words! I am happy that you enjoyed your stay with us, and that you were able to enjoy all that downtown Nanaimo has to offer! It was a pleasure meeting you, and I hope you will decide to stay with us again in the future. Thank you again, Kyle Guest Services
Rating

swampland2021, wrote review 15/02/2021

The Dorchester

It’s an old building with lots of history. Located downtown on the waterfront with lots of small restaurants and shops and places to walk and see the sites. The staff are friendly and helpful. Qualit... more

Owner Response
Julie Park, General Manager at Best Western Dorchester Hotel, responded to this review
Thank you very much for your positive review. We are very lucky to have not one but two "Top notch" restaurants in house. I will be sure to pass on your comments to the owners of Top Notch and The View. I am happy that you were able to enjoy the room, as well as your time taking in some of the local shops around the hotel. Please join us again at the Best Western Dorchester any time you are in Nanaimo Thanks, Kyle Guest Services