Best Western Dorchester Hotel

Everything is very clean, staff is all very friendly and helpful. Beds and pillows are comfortable, lots of fluffy, white towels, great TV and WiFi. However, the furniture and the decor of the room is very dated, (the couch was just OK comfort wise), also, bathroom has some patching done on the ceiling from previous leaks above the shower. I can imagine that it is hard to keep up an older building but there are better ways to hide/creatively cover a patch job in a ceiling, (hubby is in the renovation business), but that would be my only complaint. The thing we liked the most is the free breakfast, (which wasn't available at our previous stays here). I loved making my own waffle and customizing it with a variety of toppings. Overall, a very comfortable stay with great staff! Thanks to everyone at Best Western Dorchester for a lovely weekend. less

This historic hotel is located right in the hub of Nanaimo's water front experience. Park your car in the hotel's lot and walk to great eateries or a casual walk along the waterfront. Request room 402 and bask in a 180 degree awesome view. less

The lobby and breakfast area look nice and new. The rooms and hallways are very dated and very small. Even in my "family suite" I had to turn sideways to walk past the end of the bed and the dresser. Also I reserved a single king room and was told on check in that it was not available. I was placed in a "family suite" and charged nearly $80 more per night than expected. There are many other hotels in Nanaimo in the same price range. Next time I will shop around. less

I have to say the front desk staff is amazing but that’s where the good ends. Don’t let the lobby fool you! This hotel has not been updated since what looks like the 70’s and the rooms are horrible. The hallways are tight, poorly lit and the carpet should be your first warning. Once you find your room and open the door, the musty old smell will slap you in the face. The beds are old and need to be replaced and I honestly worried about sleeping in it. This hotel is located in a great part of Nanaimo, close to shopping, restaurants and across from the harbour but this is why the owner hasn’t invested in this property, they know people will pay the ridiculous rate to be in this area, regardless if the rooms are updated. DO NOT STAY HERE! There are better hotels to choose from nearby. less

This hotel is quite old, and you can tell. The lobby is deceiving - it looks very modern and lovely Then you go upstairs and all you see is shades of brown. The carpet is old, floors are creaky, ceilings are low and hallways are narrow. There are lots of little corners and doors to go through, making it easy to get lost. The walls are extremely thin - you can hear everything going on in the rooms as you pass them (things you do not need to hear!!), and can hear people talking next door. Our room was clean, BUT there were blood stains on a duvet. Yuck! The beds were hard and the pillows lumpy. We had a special conference price of $179, and it was not worth what we paid. I would not stay here again. less