Best Western Dolphin Hotel

London Road, St Ives, Cambridgeshire, PE27 5EP, England
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Room & Rates

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Best Western Dolphin Hotel

Picturesque town of St Ives

Best Western Dolphin Hotel boasts (in its own humble way of course) 67 luxury bedrooms, bar areas and a wonderful location perched on the banks of the Great Ouse in the picturesque town of St Ives in Cambridgeshire. With spectacular views of beautifu show more

Free parking is available on site for overnight guests of the hotel.
The hotel has 2 pet friendly rooms must be requested at time of booking. A charge of £25.00 per pet per day applies and a maximum of 2 small pets per room. £150.00 damage deposit which is refunded if no damage in room.
Hotels Gym will be closed until further notice for refurbishment
Bars, Free WIFI, Gym, Pets Allowed, No Lift
There is free parking available onsite.
Pets accepted
We offer accomdation for pets, on request only
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • Terrace Bar

Terrace Bar

The Terrace Bar offers a quality venue for relaxing beside the river in the evening, and is furnished with luxurious leather chairs, leather sofas and Freeview television.

Opening hours
11:00-23:00
Weekend times may vary

Weddings

Best Western Dolphin Hotel is set in a unique location for your wedding, and is also perfect for any party or special occasion if you want to return for anniversaries or birthdays in future. Whether you arrive by car or by boat (which we can also arrange) our magical venue offers first class service and luxury accommodation in a peaceful and beautiful location. With its own private entrance, a dedicated bar, sprung wooden dance floor and private toilet and cloakroom facilities, the Meadow Suite is fully self-contained and can accommodate up to 150 people for wedding receptions, civil ceremonies or anniversary parties. We offer a range of catering options to suit your requirements.

Best Western Dolphin Hotel is licensed to allow civil ceremonies to be conducted in The Meadow Suite. Civil wedding ceremonies need to be arranged with the local registrar.

  • Registrar

For any enquiries please call James Snell and Kyle Eaton on 01480 466966

Registrar

Registry office:
Cambridgeshire County Council
Lawrence Court, Princes Street, Huntingdon PE29 3P
0345 045 1363

Meetings & Events

Our friendly, helpful staff will be happy to assist with all of the arrangements needed for your event, including the supply of audio visual equipment, catering requirements and accommodation. Our Mea...

For any enquiries please contact events on 0844 387 62 40

Our friendly, helpful staff will be happy to assist with all of the arrangements needed for your event, including the supply of audio visual equipment, catering requirements and accommodation. Our Meadow Suite is a fully self-contained, purpose built banqueting and conference facility, equipped with a central sound-proof divider allowing the room to be split into two, giving maximum flexibility for your meeting or conference. For easy access as well as easy planning, the hotel is situated two miles from the A1 / A14 and is only 25-30 minutes from Cambridge and Peterborough.

Available Room Set Ups

  • Theatre
Room Theatre Classroom U-Shape Boardroom Banquet
Meadow suite 150 0 0 0 0
Terrace Bar 0 0 0 0 0

Reviews of Best Western Dolphin Hotel

Traveller Overview:
3.0 Rating: 639 reviews
Excellent 19%
Very Good 23%
Average 25%
Poor 15%
Terrible 17%
Rating

MikeS9659, wrote review 12/12/2019

Take your overcoat.

Early last month I took friends to the Dolphin for a coffee and a sandwich in the lounge. We should have left as the place was freezing and then the sandwidges we had were pretty poorly made and prese... more

Owner Response
Managerproperty, General Manager at Best Western Dolphin Hotel, responded to this review
Dear Mike The heating pump in the Meadow Suite had broken down. We had called a technician in to repair and had to order a new one. A new one has now been installed and there is proper heating in the Meadow Suite. There is refurbishments ongoing in the old bar but that area is sealed off and does not affect any of the hotel operations.
Rating

jessicapH7164YN, wrote review 12/12/2019

Disappointing

Me and my partner stayed here when visiting family. We payed quite a hefty price for our stay and were extremely disappointed. Walked in to a very out dated decor throughout the building. Our room wa... more

Rating

Becky1892, wrote review 10/12/2019

It doesn't do what it says on the tin

What the hotel website claims......"Whether you arrive by car or by boat, (which we can also arrange) the Dolphin offers a stunning venue, first class service and luxury accommodation in a peaceful an... more

Rating

John_M_Warwick, wrote review 08/12/2019

A distressing experience and a lot of money lost

We eventually found this hotel using its postcode, as it is not on Google Maps; it is on the southern edge of St. Ives (Cambridgeshire), across the river from the main town and quite awkward to access... more

Owner Response
Managerproperty, Manager at Best Western Dolphin Hotel, responded to this review
Dear Mr. Warwick We do apologise for your experience. We do advertise as a pet friendly hotel. We have allocated rooms for pets which have patios, have a huge meadow where walks can be had 20 steps from the door of the pet friendly rooms, and have allocated areas in our patio area where customers can sit with their pets and have food/drinks. Costs do apply however, There is a £25.00 per pet fee per day and a refundable damage deposit of £100.00. Additionally there is a deep cleaning fee which is a one off fee for the duration of the stay. The fees the receptionist stated are not numbers she created but our listed prices. On the booking sites that you used, we do make it clear that guests should contact the hotel for special requests. The room you booked online was only for 2 adults and there was no booking for any pets. Had you put the pets in the booking, it would have directed you to the proper room rather than the standard room and directed you to call the hotel. I hope that this does explain our pet policy.
Rating

Martin S, wrote review 07/12/2019

Disappointed

Having stayed at a Best Western hotel before we expected better. The shower was mouldy, the washbasin was cracked and a mirror in the bedroom had a big crack in it. The breakfast was good though with ... more