We stopped here to have lunch as it was a hot day and in a good location, and thats the only positive thing about it. We had a table near where people were ordering and started to get alarmed when a customer complained about the scampi and chips, both not cooked properly. We had already placed our order, just after they were telling people they couldnt cope with anymore orders, didnt inform us of any wait, I counted 3 tables waiting, they were not very busy and tables were empty. We waited an hour in total, only to see some one who came in 45 mins after us was being served their cooked food. We had ordered fish and chips and a chicken burger. when we asked waitress where our food was she said she would check, then came back twice to ask us what we had ordered. It was at this point we got our money back and left.
Our points about this are as follows;
Not kept informed about our order.
'Bar Manager' standing around talking to her mates, not serving people queuing.
Had to ask for the very dirty table to be wiped down, another party had to do the same. Cloth used was filty, she used the hand sanitizer on the table.
No prices of food and drink being displayed.
Dirty plates etc not cleared from tables, what had been cleared was left stacked beside the outside bar.
2 other complaints about waiting for food
We appreciate because of Covid they had restrictions in the kitchen but keeping customers informed and apologising is a big part of good customer service. Good management would have coped, it was not that busy. If they cant employe more waiting staff they should not be serving food. This place is NOT Covid19 compliant. We visited another place in the town and it couldn't have been more different. less