Floods and Building Work!
We usually stay here whilst visiting family. We knew before we went that there was flooding and some building work. Our worry was the amount of parking space available as guests normally have to par... more
We usually stay here whilst visiting family. We knew before we went that there was flooding and some building work. Our worry was the amount of parking space available as guests normally have to park on the flood plain of the river Ouse. To add to the problem, half of the car park outside reception was being used as storage. We did manage to park because, as it turned out, there were only 8 guests, and four of those was a family of four!
Our room was one that had been upgraded and was excellent, clean, spacious, with a walk in shower in the bathroom.
No dinner was being served as the dining room and bar were being demolished. This meant that you had to go to The Meadow Suite for breakfast, entailing a walk outside in the cold and rain. English breakfast had to be ordered and was huge! My husband couldn’t finish it, but was good. I had cereal and toast which I could do myself. Service was good.
As long as you are prepared to get round all the building work and flooding (although with its situation on the river it happens, it is nature), the rooms for the price are OK, but if you don’t, you are in for a nasty surprise! Best wait until the summer, when we have been assured it will be better. less
Ravi G, Manager at Best Western Dolphin Hotel, responded to this review
Due to the heavy rains, the flood gates were released causing flooding in the local flood plain areas. Our parking is free subject to availability. Unfortunately, due to this circumstance beyond our control, parking was limited on site and street parking had to be used. Thankfully, you did find parking space so I guess there was not an issue with parking.
The hotel does have 2 restaurants and both are still in use. The refurbishments are ongoing in the old bar. Breakfast is not in the Meadow Suite but remains in the main restaurant. Evening meals are in the Meadow Suite. As for the entrance, the entrance to the Meadow Suite is a separate door to the reception but that has always been the case, even before the refurbishments. The entrance from the executive rooms to the restaurants (old bar) and the Meadow Suite requires a short walk outside--about 3 meters from the executive rooms to the door.
We do look forward to have you re-visit us again in the summer.