Worst Best Western ever stayed at
Dirty, dirty rooms, unfriendly manager; however Nancy and Carol were great. Did the best they could. Can't believe Best Western would put their name on this place. It's usually the only places we s... more
Dirty, dirty rooms, unfriendly manager; however Nancy and Carol were great. Did the best they could. Can't believe Best Western would put their name on this place. It's usually the only places we stay, Best Western, but we are changing our minds. The owners of some of these don't care about the quality or cleanliness of their places or the job their cleaning staff does so we will be trying elsewhere. We are Diamond members but will not be using them anymore. less
Mike P, Manager at Best Western Dodgeville Inn & Suites, responded to this review
Dear Timothy Carrico,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Because we value your business, we would like to provide you with 10,000 bonus points. Please contact me directly and I will personally assist you with getting these extra bonus points added.
As A platinum member we value your business, but we would of liked to hear about your problems while you were staying with us so we could of fixed these issues before you left.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 608-935-7739.