Best Western Diplomat Hotel and Spa

How disappointing, had afternoon tea at the Diplomat this afternoon for my mums birthday. There appeared to be only one member of staff in the whole building, he took our order made the tea and coffee, ran the bar and was even checking people into the hotel. I think he may have even made the sandwiches, they had been slapped together with far too much "spread" which overpowered the filling which was only egg mayo, ham and beef which were garnished with a "lump of lettuce". After being served nobody asked if everything was OK nobody asked if we wanted anything else. The service was very poor. The selection of cakes was not particularly inviting either. The scones were cheap and nasty and the rest we took home for the children. So if you are thinking of afternoon tea go to the Stradey Park and give the diplomat a wide berth. less

We have just got married at the diplomat....and what an amazing day...sheldon was fantastic and really made us feel relaxed and that allowed us to just enjoy our day...the food was great...the service was great and I would highly recommend this hotel if you are looking for a stress free day......thank you sheldon for making our day special....Christine and Ian Lucas xx less

The hotel itself was very nice, and staff also especially the reception staff who went out of there way to be helpful The service very hit and miss Was very disappointed that we could only have our evening meal either before 6.45 or after 8pm, coach parties seem to have preference over meal times rather than other paying guests, so please be aware of this if booking, never happened to us before Servicing rooms on 2 days was terrible, having to ask reception for tea bags, milk etc and towels as nothing was done, toilet roll even left above the holder as they could not be bothered to put it on the holder, think some of the room attendant need training. Breakfast was good nice selection, evening food on most night was good, one evening food was barely warm, obviously not microwaved enough, and noticed one table complaint rather loudly that food cold and steak not cooked properly, we should have but didn’t. Bus service stops right outside hotel but in the afternoons only every 2 hours, so had to use car a lot more than we had anticipated less

Booked this hotel with Secret Escapes it's on a main road set back on the main road in Llanelli. First impressions car Park had a lot of vans in. Never a good sign if workmen are staying at the Hotel. Reception staff fine. Bar staff helpful and friendly . The Restaurant albeit poorly decorated out of date furnishings shabby table mats , office type chairs etc served up a wonderful well cooked and well presented meal couldn't fault it. The room 😢situated at the front of the hotel and three quarters of the view obscured by a dirty conservatory roof. The room was basic and comfortable one pack of biscuits for two, four little sachets of milk and couple of tea and coffee no fridge and no safe. Mattress was like a hammock. Bathroom in need of redecoration, push up plug didn't work mould on the grout etc. Worst of all not hot water , rang down on the first morning and it took about 30 mins to get the hot water on again. Breakfast was fine fresh , hot , and ample choice. We are that disappointed in the Hotel that we are leaving after two nights and we are not staying for the four we have paid for . Lesson learnt here for us ! less

Squeaky floor above our room. Hook missing in bathroom for dressing gown. Water escaping on floor around wash basin. Thin cheap toilet paper. Poor, cheap quality sausages for breakfast . However the staff were helpful and cheerful which helped make the stay more bearable. less