Best Western Diplomat Hotel and Spa

Had a wedding here during covid.Every aspect of the day was perfect. Nothing was to much the staff was friendly the food is outstanding. The wedding day went like clock work every detail was done with professionalism. Worth every single penny. Will definitely be coming back for a party here as Covid restrictions was not allowed one. The honeymoon sweet is spacious warm and comfy to sleep in. less

Amazing experience. We were treated brilliantly from booking to leaving. Wonderfully attentive pleasant staff couldn't do enough for us. Incredible food which was reasonably priced. All in all a very pleasant experience in these difficult times. Thank you to all. Looking forward to returning for New Year's Eve less

I had my wedding here September and I cant thank the staff and most importantly sheldon for making our day perfect.after lots of tears and heartbreak we got there.ourday was made perfect even with social distancing.icant thank the diplomat enough for everything.once lockdown is over we can celebrate with our evening there.and to add there steak is to die for.just fabulous place.thank u to all less

As a treat for my birthday and after lockdown my boyfriend booked two nights in this nice looking hotel. The professional photos looked great, modern and clean but as always, don’t trust what you see on their website! After a long 4 hour drive we were looking forward to relaxing for the evening, however we found our room was a twin and not a double like we’d booked. Not only that, it had a huge damp stain on the ceiling. We were offered a double room for an extra £200 and ended up being moved to another twin room in the extension. Great, new room, you might think, but nope. This one was dingy and grubby. We put our bags down and immediately went to Tesco for antibacterial spray and wipes. On cleaning the room we found the tap in the bathtub was loose so we didn’t dare to touch it anymore than giving it a wipe. We scraped rubber soled shoes across the carpet to find a human hairball forming, thoroughly cleaned the tv remote of all the grime between the buttons, wipes and disinfected all surfaces but the worst part was the leather bucket chairs. We both used about 6 wipes that came out BLACK on them and then gave up and decided we weren’t going to use them after that. There were posters all over claiming the hotel was covid safe and had been declared that by an independent team. I have little faith that team exists, either that or perhaps the team deemed the place covid safe as it hadn’t had a deep clean since before the virus graced our shores?! Oh wait, I have a positive thing to say! There were plenty of hand sanitiser dispensers around, 2 metre floor markings and clear Perspex screens on reception desks. I won’t say it ruined my birthday as I enjoyed the activities we travelled to Llanelli for but I certainly didn’t didn’t expect to have been cleaning to that extent. Grim place, avoid. less

I have just got off the phone to a lady, who I found to be rude and unhelpful. I am looking for a venue in the area for a family members birthday next year. Was left on hold for 3 minutes, was told the date I was looking for wasn’t available and if I wanted it the night before it would depend on numbers as they need to set up the night before for the wedding the next day. I have gave an estimate of numbers and told sorry can’t help and she hung up, no thank you for getting in touch or hope you find something. Stradey Park were far more helpful and accommodating in assisting myself. In an age of where hospitality is struggling due to the pandemic a few more manners wouldn’t have hurt less