Dissapointed ........... Fire Alarms !!!
20/07/2015 iolo22, Carmarthenshire, United Kingdom
Visited here as a group, became disappointed as soon as we arrived. Due to us never being here as the website states, we expected a tour but sadly we were just pointed to the changing rooms.no big dea... more
Visited here as a group, became disappointed as soon as we arrived. Due to us never being here as the website states, we expected a tour but sadly we were just pointed to the changing rooms.no big deal but would have been nice!! I had a massage which was very good and have no complaints about it other than the fire alarms going off.
As a group we did feel for the therapist as she was the only one member of staff doing treatments all day !! Due this, everybody who attended the spa had a long wait for the treatments which in all fairness we had all booked before hand so expected them to be on time. The first persons of our group had a treatment around 10am and the last not until 2:40pm, this being no fault to the young therapist who could only apologize. We booked lunch at 1pm, this did not arrive till 1:40pm but we didn't really mind.
The most annoying part of the day was from the moment we arrived until 2:30pm the fire alarms were being tested and therefore the alarms were being set off around every 20 minutes resulting in the day being the opposite of relaxing!!!! At no point were we told about this and when we asked the staff when the testing would end they just responded with 'don't know'.
Other than the therapist, staff seemed young, inexperienced and more concerned about chatting about their personal lives.
Will not be visiting again and will not be recommending this spa. less