Best Western Diplomat Hotel and Spa

Found deal via best Western website clearly to fill beds. Booked under single accommodation but did get room with 2 beds so spacious. Issue is it was in the coachhouse due to elderly coach trip taking up the hotel. Room is dated, beds not too comfy. Window only open at top (small pane) 1 not usable as no latch. Bathroom dated also. Dodgy looking kettle with funny buttons, but did work Reception under manned as only 1 person on and long waits to be served. Restaurant ok, limited menu and expensive. Breakfast no fresh bread, toast only pretty cooked. Had to.wait for drink refills not left with tea jug. less

We came here for my friends birthday, there was an offer on for a spa day plus afternoon tea. We then booked treatments as an extra. We arrived early & were welcomed by the staff. They were very friendly & efficient. They showed us around and got us settled. We then ordered tea/coffee which was quickly served & lovely. We all had a treatment each which we all thoroughly enjoyed. We felt lovely and relaxed after. Jess the therapist was lovely and friendly. We used the swimming pool, jacuzzi, steam room & sauna, which were all clean and in good repair, unlike some we have been to. The afternoon tea was delicious. The best we have had anywhere. Plenty of fresh sandwiches, a selection of cakes, plenty of tea/coffee. We have a nut allergy and a few fussy eaters but nothing was too much trouble for them. We all had a lovely & relaxing day and would definately return. Thank you all for making our day relaxing and enjoyable. less

We booked the hotel last minute as we had tickets to watch Jess Glynne in the Parc y Scarletts. Rooms were clean and comfortable with everything you could possible need for your stay. The hotel has a gym and a spa (sauna steam and jucuzzi) which guests can use for free and i think treatments are available for an extra charge. Breakfast was a full cooked breakfast, cereals or fresh danish pastries. We were inpressed with the selection and service we recieved at breakfast. Overall this hotel was great and we would definetly recomend it to others. less

Had a meal there for sisters birthday, such lovely service off the staff, but the amount of money it had cost for basic food was a disappointing...needs to be improved. Didn't stay in the hotel as we live near by but would recommend staying. less

We stayed there for one night only. Everything was fine. Receptionist quick and friendly. Rooms are tidy but bed for two is not really for two. And I must say that we are quite slim :D basically when you lay down the sides of the bed are slipping you down. We used the spa as well and it was really nice experience but the place need a proper cleaning. We saw some mold on the edges of swimming pool. Hotel would also appreciate some refurbish and renewing but I understand that sometimes there is not enough money. Otherwise breakfast was really nice and I appreciate the staff is not too much after you. I like my privacy and I hate when staff trying to be too much friendly and I must say your staff is everything I need, nice smiling but not too much. 👌🏼 less