Best Western Diplomat Hotel and Spa

I went to the Diplomat today to check out its potential for a future wedding. Well all I can say is, it stank of cheap frying oil. Now I have been in some ropey fish and chip shops across the UK but this was bar far the worst smelling one. I walked into the dining room and all you could smell was the rancid oil from the Kitchen. Going by the smell I dread to think what the quality of the food is like, if it smell like that mid afternoon. How you could have a wedding reception there puzzles me. Even if you could get used to the smell, I would pity the bride trying to get the smells out of her dress. £5,800 for a basic wedding package to smell like McDonalds - no thank you less

We booked a table for Sunday lunch at 12.30 and had to ask 3 times if our table was ready and then just guessed that it was on the fourth attempt. When we went up to the bar to get some drinks the service was appalling and we were ignored for a good few minutes as there was a young boy (clearly a family member aged about 10) taking up both there time instead of serving paying customers. We where told the set price for a starter and carvery and then dessert and coffee would be extra. The starter was a choice of soup or the most hideous buffet we have ever seen in our lives and heard other people commenting on how random and unappetizing the selection was. The carvery showed that no effort or care had been taken in preparing the food especially the vegetables. The carrots had not been peeled and where left in huge chunks also the food was not up to a nice hot temperature a good well made proper Sunday dinner should be! We waited for ages for our plates to be cleared as clearly again the family members meant more than paying dinners. When we had dessert I could not believe my eyes that in 2019 that a hotel is still using cheap squirty synthetic cream to apparently finish off a dessert shocking to say the least as fresh cream is not expensive at all. The thing I was annoyed with that my dad was paying as a treat for all of us and neither one of us had a nice meal or served like anybody should be when they go out to a so called “HOTEL” for Sunday lunch. I know one thing we will definitely be avoiding going there again and choosing somewhere that takes pride in there work and treats there customers how they should be treated as at the end of the day they would not have a job if they did not have customers!!!! Needs attention in every department and a simple smile from staff members would not go amiss and is totally free!!!!! less

We had our wedding reception here yesterday and Sheldon (wedding coordinator) was amazing, the to looked absolutely beautiful and couldn't have been happier with everything that he done for us. The food was delicious and the DJ played really great music. All family and friends had the best evening there thanks to Sheldon and the staff at the Diplomat. less

We had our wedding here on Saturday. I cannot thank Sheldon and the staff enough for making our day so special. Sheldon was amazing from the very first day we met him to the end. He made sure everything went to plan helped us with ideas and suggestions and everything went very smoothly. Cannot fault it. The bridal suite is fabulous and our guests really enjoyed. Thanks to everyone at the Diplomat less

The staff were without exception absolutely lovely and so helpful. Small problems were quickly dealt with. Nice food, great spa facilities and fantastic music in the lounge bar on Saturday night. A really comfortable relaxing stay. We will definitely be coming back less