Best Western Diplomat Hotel and Spa

I stayed at the Diplomat with friends for 2 nights. The hotel was welcoming and the rooms we had were big and extremely clean. The bed was very comfortable and the room temperature just right. The bathroom was huge with fluffy towels.There did not seem to be many other guests but it was a Sunday. We ate in the restaurant which despite 70's disco décor had very good food and excellent service. We had a free glass of prosecco with our first nights meal as part of our package. All in all a great break as it seemed to be the only place where it didn't rain in the uk . The only minor irritation was the lift which was very slow and no choice of tea bags in the room. less

I’d just like to make it clear, the feel of the restaurant itself is dated. HOWEVER The food, could not fault. We chose a busy evening which seemed to come as surprise to the staff (which happens!). The wait for the food was a little bit longer than hoped but what can you do? Unfortunately for us the other guests at this time were not so sympathetic and chose to mock and moan while they waited for their food. I understand nobody likes to wait but this was ridiculous. There were 2 tables, 2 men in each who decided to have conversations about everything and anything, to each other, across the room. When the food eventually came they all decided to clap and ridicule the staff; If this was you, reading this, you absolute tools (polite). The way the staff carried on serving and rising above these idiots was perfect. They served everyone with dignity and professionalism (including the pompous, obnoxious, creatures). It’s their service that will make us return. Well done to the team working on this evening. You deserve 5* and more! less

The staff are very friendly and professional, and nothing was too much trouble. Our room was lovely and clean, warm and comfortable. The food was absolutely lovely - breakfast, lunch and dinner! All-in-all, we had a great weekend spent just eating, drinking and relaxing in the spa. less

This hotel is good for a simple night away. We came up here for one night to visit family and it provides what is needed. The rooms are basic and arguably need a bit more life breathed into them, but they do the job. The bed was admittedly very comfy and I slept like a log. Sheets and towels were clean. Would have been nice if there had been water provided in the room. The bathroom was okay but again, needed refreshing- the plug did not come up when pushing the lever down at the back. To be fair to the staff, I mentioned it at breakfast and when I went back upstairs 20/25 minutes later, the maintenance man was already sorting it. The shower curtain absolutely needs replacing as it smells stale and there are brown marks all over it. The pool area was quite nice- changing room felt a bit sports centre-y and I got the feeling it wasn't very clean. The pool itself was lovely and so was the jacuzzi. Breakfast was good and what you'd expect- continental buffet and hot buffet. The staff were friendly which was a plus. Overall, its fairly basic and not luxurious but it is a good hotel which does the job. less

every thing o.k. with this hotel,the only thing i had a problem with was the hotel had a function on in the night and the next morning the breakfast room was not ready. other than that every thing was o.k. less