Decided to stay here last night again after having a pleasant stay in February - we come to Llanelli frequently and previously always stayed at the Premier inn, but price for price there's not a lot in it and we do like the more traditional hotel.
However there was a vast difference in what we experienced this time. Our room wasn't properly clean, with long dark hairs still in the bath, the shower pole was very short so you couldn't stand under it to wash your hair, (I'm 5ft 4ins and it only came just to my shoulders), and you couldn't detach it to hold it in your hand either. The toilet would only flush if you pumped it hard several times, and we had to use the bath tap for cold water as both the taps on the sink gave hot water. Had we arrived earlier we would've asked to change but as we didn't check in until 10pm we didn't realise about the shower until the morning.
My reason for writing this review is the response, or lack of it really, to the feedback we gave this morning. We weren't making a formal complaint, just wanted to say that we'd been disappointed that there had been such a vast difference between the rooms we had on the two occasions, and also to mention the cleaning. I find it incredible that despite the manager being sat in the back office, and a member of housekeeping being at reception with us, they left the young receptionist to flounder & offer her apologies and suggest we ask for a specific room next time rather than leave it to chance. An acknowledgement from the manager and maybe knocking a couple of our drinks off our bar bill would've gone a long way to promoting good guest relations, but they didn't seem to care really so it's back to the premier inn for us now! less