My room was okay, I stayed in the "new wing" and it was your average room and seemed clean. However I didn't have any towels or shampoos on either of my nights. The two gentlemen behind the bar sorted that out for me.
I was dissapointed to find out that their cooling system was broken which meant that nothing on draught was cold.
The food was quite nice but not what I expected at all from a hotel that prides itself on its dining. There was a tourist group that took up about 5 or 6 tables between two waitresses. The one polish waitress was frazzled and kept disappearing, one could clearly see that she could not cope. The other waitress, Jaden I think her name was, stayed calm and friendly amd knew how to handle her customers. On or second night, we ate at the bar because the group was too loud and though it be best to get a bar meal and we were greeted by a friendly, helpful and warm bartender named Gareth, we had a good chat and we ordered our food, drinks and dessert with him. The service was quick and painless and we had a good chat about what to do and see around Wales!
I did a review prior to this one which seemed rather harsh as I was still annoyed by the issues with our room, the key not working and the warm drinks. However we probably did arrive at the wrong time and any other time, I reckon we would have had fewer complaints. I do think they need to train the other waitress a bit more and they should change those awful, dated and ruddy red carpets. Other than that 6/10. A big thank you to Jaden, Gareth and Gaving for making our stay that much better.
my review titled "reasonably disgusted" was me overreacting a bit. But I did have some point that could be worth looking into less