A 3* experience at a 3* hotel, do not judge a book by its cover!
21/03/2017 CynthiaClarke, Castlecomer, Ireland
This is a Best Western Hotel in a Welsh town. If you are over critical it will ruin your experience but if you go with the flow and let the staff (who are lovely) look after you all will be well with ... more
This is a Best Western Hotel in a Welsh town. If you are over critical it will ruin your experience but if you go with the flow and let the staff (who are lovely) look after you all will be well with the world. This is our second (family) trip and it ticks all the boxes for us, in terms of location for onward travel, closeness to Swansea for a bit of retail therapy (great selection of shops for general shopping) a good spa (including beauty treatments) and the restaurant which for me is this hotels saving grace! We had two evening meals and both were fabulous. Its a higgedly piggedly hotel that needs a bit of loving tlc in the form ofrefurbishment investment or a darn good manager to smarten it up around the edges (both seem to be lacking). Avoid rooms 51 and 43 they are at the end of the corridor and above the boiler, very hot!! All rooms face to the front with the car park/road so could be noisy with windows open. The bedding towels and hotel is very clean (beauty area needs a bit of a deep clean for my taste, being in the business). Pool was a bit gloopy when we were there (other reviews have the same comment). As I say a bit of good management would sort out the day to day issues! I would recommend and I would return! Welsh hospitality to be enjoyed! less